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Romeoville Toyota

Romeoville, IL

4.4
1,016 Reviews

684 S Weber Road

Romeoville, IL

60446

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Showing 1,016 reviews

April 28, 2023

Both sales and service were very friendly and helpful. Excellent service dept and sales works with you. More

by Jerri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon in Service Dept, Abraham Corral
May 01, 2023 -

Romeoville Toyota responded

We are thrilled to hear that you had a great time at our dealership! We strive to deliver the best customer service possible.

April 26, 2023

Tim has previously been my service person. He is always professional and explains necessary work to be done on my car. Service was prompt and efficient today. More

by Fjurmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Arrends, Service; David Blumhardt, Technician
Apr 27, 2023 -

Romeoville Toyota responded

Thank you kindly for taking the time to leave feedback with us on your overall experience at the dealership with Tim! We are happy to know that he was a pleasure to work with. If you ever need anything, be sure to let us know. Take care!

April 25, 2023

Excellent service, top notch customer care. This is my go to location for my cars services More

by Gabelop85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Velez
Apr 26, 2023 -

Romeoville Toyota responded

Thank you for the feedback and five-stars, Gabelop85!

April 24, 2023

Jonathan has been my service person for my last 3 visits, very helpful with my inquiries regarding my 2018 Highlander, very please with that. More

by mjaimes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Narez
April 24, 2023

They have always been helpful and explain things. We have always had Toyotas until the last time we strayed and got a Santa Fe Sport. We were never completely satisfied tho with this car. When it More

by rjsimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Quintero, Jonathan Narez, Abraham Corral, Ivan Flores, Alvin Sizemore, Erik Aguilar, Kamil Zydek, Hugo Soto, Quinton Rose
Apr 24, 2023 -

Romeoville Toyota responded

Thank you for the great review! Our team appreciates your feedback. If you have any suggestions for improvements, don't hesitate to let us know!

April 24, 2023

They are high pressure sales. Service always is defensive instead of listening to your issue. More

by Bbntix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan in Service
Apr 25, 2023 -

Romeoville Toyota responded

We are sorry to hear about your negative experience with our customer service team. Please accept our sincerest apologies for any inconvenience caused. Please feel free to reach out to Karl Regalado at karlr@thomasautogroup.com if you would like to discuss this matter further. Take care.

April 22, 2023

Always helpful and fairly priced. Never a longer than expected wait for service. Easy appointment scheduling. More

by KarenR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Velez
Apr 24, 2023 -

Romeoville Toyota responded

Thank you so much for your kind words. If there's ever anything we can do to help with future occasions, don't hesitate to let us know.

April 21, 2023

Everyone was upbeat, helpful, and courteous. They went out of their way to make it a pleasant experience for me. More

by Bobbyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Velez
Apr 24, 2023 -

Romeoville Toyota responded

Thank you for the positive feedback, we're so glad you enjoyed your experience!

April 20, 2023

Romeoville is not a reputable dealership. They put after market brakes/rotors on my car a few years ago when they said they were OEM. I had to have them replaced because they never stopped More

by RMK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not remember the Service peoples names
Apr 21, 2023 -

Romeoville Toyota responded

Thank you for bringing this matter to our attention, and we are sorry to hear that you had a negative experience at our dealership. We take these allegations seriously and are committed to providing our customers with the highest quality service and products. We apologize for any inconvenience or frustration caused by the brake/rotor situation and would like to investigate the matter further. Please feel free to reach out to Karl Regalado at karlr@thomasautogroup.com. Take care.

April 19, 2023

My visit today was good until I noticed on top of my car the old cabin air filter was left there and inside I noticed a plastic cover on the floor. After searching around I discovered that it was the cabin More

by Keith.Murray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Apr 20, 2023 -

Romeoville Toyota responded

Keith, we are sorry to hear about your disappointing experience at our dealership. It is unacceptable that we left the old cabin air filter on top of your car and did not reinstall the plastic cover properly. We understand the importance of providing a thorough and complete service, and we failed to meet those standards in this instance. Please accept our sincerest apologies for the inconvenience caused. We will take immediate action to ensure that our team members are properly trained and equipped to provide the best service possible. We hope that you will give us another chance to demonstrate our commitment to your satisfaction. Thank you for bringing this matter to our attention. Please feel free to reach out to Karl Regalado at karlr@thomasautogroup.com if you would like to discuss this matter further. Take care.

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