Romeoville Toyota

Excellent service, top notch customer care. This is my go to location for my cars services This is my go to location for my cars services More

They have always been helpful and explain things. We have always had Toyotas until the last time we strayed and got a Santa Fe Sport. We were never completely satisfied tho with this car. When it We have always had Toyotas until the last time we strayed and got a Santa Fe Sport. We were never completely satisfied tho with this car. When it came time for a different one we of course came back for another Highlander. Our only complaint is for the money there should be a COMPASS!!! More

They are high pressure sales. Service always is defensive instead of listening to your issue. Service always is defensive instead of listening to your issue. More

Always helpful and fairly priced. Never a longer than expected wait for service. Easy appointment scheduling. Never a longer than expected wait for service. Easy appointment scheduling. More

Everyone was upbeat, helpful, and courteous. They went out of their way to make it a pleasant experience for me. They went out of their way to make it a pleasant experience for me. More

Romeoville is not a reputable dealership. They put after market brakes/rotors on my car a few years ago when they said they were OEM. I had to have them replaced because they never stopped They put after market brakes/rotors on my car a few years ago when they said they were OEM. I had to have them replaced because they never stopped squeaking. Very distrustful dealership. More

My visit today was good until I noticed on top of my car the old cabin air filter was left there and inside I noticed a plastic cover on the floor. After searching around I discovered that it was the cabin the old cabin air filter was left there and inside I noticed a plastic cover on the floor. After searching around I discovered that it was the cabin air filter cover which was not reinstalled and I had to locate where it went in my glove box and install myself. Disappointing. More

We had been looking for the very hard to find 2023 Toyota Corolla Cross. Ivan at Romeoville Toyota came to our aid immediately! He took all our information down and told us he would be in touch. Within two w Corolla Cross. Ivan at Romeoville Toyota came to our aid immediately! He took all our information down and told us he would be in touch. Within two weeks we were driving home a new Corolla Cross! Ivan was extremely knowledgeable of the car and the multimedia system! He took the time to explain how it worked and helped us set it up! Thank you Ivan! Alvin helped make the actual buying process easy! Thank you to both gentlemen for their patience and help! We love our new Cross! Natalino and Deanna Bortoli More

I would like to comment on my experience purchasing new car at Toyota of Romeoville. I do not often write reviews or answer emails but I will make exception in this case. It is a rare occurrence in our f car at Toyota of Romeoville. I do not often write reviews or answer emails but I will make exception in this case. It is a rare occurrence in our family to buy a new car and after 12 years of driving Camry we are happy we finally switched to Cross. 12 years is a lifetime in car technologies and sales process. My experience with Salesman Kamil at Romeoville Toyota is as follows ; Kamil was very professional, polite, and made me and my wife feel welcome and important but there is more to this story worth to point out. Do to difficult allocation and distribution of vehicles currently on the market we had a problem to land on the vehicle we originally thought we wanted and found online scheduled for delivery to Romeoville Toyota. Kamil and Kim overcame our apprehension and helped us to get different car and we were even more satisfy with the purchase over what we originally thought we wanted. I do not know how better I can complement your employees Kamil and Kim if not pointing out that at 9:00 am my wife was ready to leave to see her options in another dealership (Oak lawn Toyota) and driving off in new car at 2:30 pm with Kim and Kamil as new friends. I do hope your store management will find time to notice this email and recognize this two employees as great representatives of your dealership.I really mean it. During five hours spend in your dealership me and my wife were often frustrated angry and suspicious. We started thinking about postponing the processes and look at Hondas or Hyundays.Our problems were not with your employees but Toyota vehicle allocations. Kamil and Kim never ,even once, lost their professional demeanor or patience with me or my wife venting our complaints about the shortage situation. They looked for solutions and tried to realistically point us to resolutions that made us choose something different but still keep us happy. For five hours. That's great skill. I do not know if I could be as accommodating to clients as Kamil and Kim were with us. We will definitely recommend both of them to friends and family and by extension Romeoville Toyota. Delivery was professional and Kamil spend a lot of time with my wife Renata to get her familiar with all the new safety and convenience technologies she was not familiar with. Before we left the delivery floor he asked repeatedly if their are any questions and offered his services if any issues arise. Everything seemed friendly and not rushed. We did start to liked him and trust him. Kim handlining paperwork and financial documents was exemplary and me and my wife were surprise how professional and pleasant this young lady behavior was. We wish her all the success in any business endeavor. Happy to see that Romeoville Toyota is promoting and supporting Kim . She is definitely going places. All in all great experience. More