Romeoville Toyota

Sales Manager Lied Wasted eight hours of my life. I found a brand new Toyota highlander online that was exactly what I was looking for at a fair price. I was coming from Wasted eight hours of my life. I found a brand new Toyota highlander online that was exactly what I was looking for at a fair price. I was coming from a three hours away so I wanted to be sure I took care of all the details before I arrived- price and financing. I called and arranged everything over the phone with the sales manager, Sal. The application did not go through right away so he had to contact Toyota - or so I was told. He called me back and said Toyota approved me at the desired rate. I had his assurance that I was good to go and I was approved for financing. He gave me his word that he personally took care of it. I drove down to the dealership that night. We took the car for a test drive and liked it so we were ready to buy. Apparently, Sal lied and never put the credit application into the system so I had to do it that night. I thought it would be no problem since he told me I was already approved. I sat down with Levi the finance manager to take care of it. Turns out that by the time I arrived to the dealership Toyota financial was already closed for the evening. I suspected this was going to be an issue which is why I arranged everything with Sal earlier in the day. He told me he contacted Toyota directly and I was approved. He lied. In the end I was unable to take the car home after three hours of driving to the dealership and two hours of sitting at the dealership. I had to drive back to Wisconsin empty handed only to get a call and nine in the morning telling me that I was in fact approved. After wasting eight hours of my life trying to buy a car I will not be returning. I would advise anyone shopping for a new or used vehicle to stay far away from Joliet Toyota. My advice to them would be to keep their word and not lie to customers buying brand new cars. This was by far my worst car shopping experience in my life. More

Best Dealar This is my second car from Toyota of Joliet I really like this place always providing 5 stars service I will keep recommending this dealer to my frien This is my second car from Toyota of Joliet I really like this place always providing 5 stars service I will keep recommending this dealer to my friends More

Beautiful Gino has good customer relations. He is able to make customer to understand and nogotiete. I would like to recommend to other my friends. He is real Gino has good customer relations. He is able to make customer to understand and nogotiete. I would like to recommend to other my friends. He is really helped me. More

Professional salesperson, Price in town. Very professional, friendly and helpful staff. Gave us the best price to lease a car in Chicagoland. I received many quotes, but Thomas Toyota of Joli Very professional, friendly and helpful staff. Gave us the best price to lease a car in Chicagoland. I received many quotes, but Thomas Toyota of Joliet game me the best quote. People are very helpful and nice. I know I will be coming back to that dealer in the future. More

10k check-up Jermaine was terrific and helped make my visit a pleasure. Car was ready early; no complaints! I love Thomas Toyota. The only flaw I noticed was Jermaine was terrific and helped make my visit a pleasure. Car was ready early; no complaints! I love Thomas Toyota. The only flaw I noticed was grease on my driver's side door. Does it come off with soap? More

Had a great existence .A oil change that turned into a purch Had a great experience purchasing my 2017 Rave4 Hybrid. my salesman adam was truly great in my new purchase. Well tell others others savour Mr experi Had a great experience purchasing my 2017 Rave4 Hybrid. my salesman adam was truly great in my new purchase. Well tell others others savour Mr experience at Thomas Toyota More

Great repeat experience! This was the second car we purchased from Thomas. They have a very qualified staff and they treated my wife and I very well. Abbie Kloss is a great ma This was the second car we purchased from Thomas. They have a very qualified staff and they treated my wife and I very well. Abbie Kloss is a great manager and we returned to this dealership because of the way she treated my wife and I when we purchased a car a couple of years ago. Rich Hoff the salesperson is very knowledgeable and is a great add to the Thomas team. Glad to hear they are moving to a brand new larger building. The Finance Manager did a great job in getting through all of the paperwork. Thanks to all of the Thomas team!!! More

They give you the attention and the price Over the past 2 years in our search for a Highlander we have had disappointing dealer experiences that have kept us away. One dealer, proud of their n Over the past 2 years in our search for a Highlander we have had disappointing dealer experiences that have kept us away. One dealer, proud of their non-negotiable price policy, told us "these are the cars and the prices, take them or leave them. If you leave them, someone else will buy them." At another dealership, a sales rep ripped the keys out of our hand as we were handed them by another sales rep to take a test drive. "I sold this car to someone else!!" and he walked off. We just felt that no one really cared if we shopped at their dealership. We stopped by Thomas Toyota and were treated completely different. First, we found cars with prices we could actually consider. But it was the experience with Matt S. and the entire staff at Thomas Toyota that made us actually feel like we were valuable. Matt was not pushy. He was approachable, and he really knew every detail about the cars they sold. He answered all of our questions. He was responsive, discussed options, introduced us to Tom in Finance, and really handled everything to make the buying experience as smooth and hassle free as possible. More

Friendly Faces! Rich and Shawn, two of the best in sales! Thank you! I love the Corolla and it gets 40 plus MPG on the expressway! WOW! Rich and Shawn, two of the best in sales! Thank you! I love the Corolla and it gets 40 plus MPG on the expressway! WOW! More

Excellent service I was working with Abbie & Shawn. They were amazing from start to finish on the entire process. Buying a car is usually a stressful process, they mad I was working with Abbie & Shawn. They were amazing from start to finish on the entire process. Buying a car is usually a stressful process, they made it so simple!! Thank you More