Romeoville Toyota

A great deal and a excelent experience Went to Thomas Toyota looking for a used Corolla based on Carguru listing for a 2015 model. Found a 2016 Corolla S with many extra features, lower mi Went to Thomas Toyota looking for a used Corolla based on Carguru listing for a 2015 model. Found a 2016 Corolla S with many extra features, lower mileage and at the same price as the listing. Rich and Dimitri in sales were very pleasant and there were no hastles with financing or trying to sell extras. We were in and out in less than an hour. Overall, this was one of the best car buying experiences I've ever had. More

A Positive Experience My wife and I were met at the door at Thomas Toyota by an enthusiastic Rich Hoff, Jr., Product Specialist. Throughout our transaction, Rich was thorou My wife and I were met at the door at Thomas Toyota by an enthusiastic Rich Hoff, Jr., Product Specialist. Throughout our transaction, Rich was thorough, efficient and accommodating. He was very comfortable to deal with and made the sale a positive experience. He was very knowledgeable about the new 2018 Camry and connected our cell phones for the Bluetooth hands free calling, which we really appreciated. This is our second leased Camry from Thomas Toyota in Joliet. More

Excellent service Sal and Gino were great. Told them what we were looking for and within in minutes had us an SUV. Everything was ready and waiting for us when we got t Sal and Gino were great. Told them what we were looking for and within in minutes had us an SUV. Everything was ready and waiting for us when we got there. I will defiently go back to see them when I'm ready for another new car. More

great sales girl named lesly very informative. made it painl Knowledge. Very good. Made buying easier. Lesly explained everything. Very well and levi got through the paperwork. Quickly.we really likef orkong wit Knowledge. Very good. Made buying easier. Lesly explained everything. Very well and levi got through the paperwork. Quickly.we really likef orkong with them. Thankyou. More

Service Review Took car in for 18 month Vehicle Health Inspection. Done quickly. Car was finished on .time. No problems. Staff was efficient.Can't think of anything Took car in for 18 month Vehicle Health Inspection. Done quickly. Car was finished on .time. No problems. Staff was efficient.Can't think of anything more to say. Thanks. More

Great price on new 2018 Camry SE Lots of financing choices, great pricing. Lots of banks to work with for finance approvals for not so prefect fist time car buyer credit. A+ Lots of financing choices, great pricing. Lots of banks to work with for finance approvals for not so prefect fist time car buyer credit. A+ More

Outstanding experience! Very friendly and helpful. Very cordial atmosphere. All of the staff are pleasant and quick to begin assisting. It is very apparent that all of the employees take pride in what Very cordial atmosphere. All of the staff are pleasant and quick to begin assisting. It is very apparent that all of the employees take pride in what they do. I highly recommend Thomas Toyota! More

90000 check up First class service and great accommodations ... staff is understanding and friendly they explain costs and needs ... Iam a very satisfied customer an First class service and great accommodations ... staff is understanding and friendly they explain costs and needs ... Iam a very satisfied customer and will be back for a new vehicle More

The Best Price; Worst Dealer - See What they Since Did to M I initially wrote a very positive review on this dealership. Since my original purchase, my dealings with them have turned into a complete horror sto I initially wrote a very positive review on this dealership. Since my original purchase, my dealings with them have turned into a complete horror story. They have to be among the most worst, most dishonest, and calculating of car dealerships. They hide behind a smiling face, but when their true nature is revealed; it is beyond ugly. John Wyzykowski, Service Manager, but also it turns out "Customer Relations Manager", upon my putting in a complaint with Toyota, called me, instead of to discuss the issues & work with me as a customer to achieve a resolution, abruptly told me that their dealership made a decision to ban me from any further visits, and that they would perform no work ever on my car, and that the relationship was being totally severed. They SOLD me the car. Per Toyota, THEY are the dealership that should be fixing their screwups, and providing me with total service. The General Manager, Sean Hargrove, who is never there when you call was left voice mails by 2 different Toyota Customer Service employees, and two more by me prior to my submitting a complaint to Toyota, & after submission, and asked that he personally deal with me the customer and the District Manager to work these problems out. Mr. Hargrove could have & should have returned my call & try to work a solution with me, but he demonstrated that he has not a modicum of concern, interest or human decency to towards his dealership's clients. He NEVER called anyone back, speaking volumes on how he runs Thomas Toyota, &, I would extrapolate, Thomas Nissan, which is right next door. So, there are no excuses for running a dealership as a never available manager. This is a far cry from their prior manager, Michael Gors, who, if you note in other low-rated reviews here, would at least extend himself to unhappy customers, and ask that they personally call or email him. You won't find ONE response from Sean Hargrove either here, or on any site. BEWARE - this dealership is a vicious and nasty place, and the "Customer Relations Manager" is hardly what Toyota misrepresents to owners as their "own Toyota employee who is the watchdog, the eyes and ears for Toyota." This is a sham setup from Toyota. They don't have watchdogs from Toyota; they are simply dealership employees who have a vested interest of their own, not one for the customer.. More

Customer service at its best! Have been a customer of Thomas Toyota for many years and keep coming back. The owner instills the true meaning of customer satisfaction in all of the Have been a customer of Thomas Toyota for many years and keep coming back. The owner instills the true meaning of customer satisfaction in all of the employees which makes a most enjoyable experience from purchasing a car to their service department. Would highly recommend Thomas Toyota! More