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Romeoville Toyota
Romeoville, IL
994 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 994 reviews
June 09, 2020
Scam Artists AVOID THIS PLACE!!! In 2018, I went in to look at a Nissan Frontier on their lot that I reviewed online low miles priced right and advertised as havi AVOID THIS PLACE!!! In 2018, I went in to look at a Nissan Frontier on their lot that I reviewed online low miles priced right and advertised as having a clean vehicle history report, this was even printed on the window sticker. They took my keys to value my trade in. I told the salesman what I was looking for to come close to a monthly payment. After an hour, they came back to me with a payment that was way to high. I asked for my keys back as I could see that my payment wasn't going to come down enough. This is when the issues started for me. I was told I could not have my keys back and that I had to keep haggling with them. For the next 3 hours I asked my keys every time they came back higher than what I told them. Finally after 4 hours, they came to a price I could accept. That's 4 hours of being angry and getting the run around, so I wanted out of there. They rushed me to the finance office and told me "i know you have been here a long time, thank you for being patient. Just sign these few sheets and we will get you out of here right away." This was my mistake. A year later my kids have outgrown the truck so I was at another dealer looking at an SUV. That is when the dealer told me there is an issue with my Frontier and that it had a "branded" title. History report they showed me supported that the truck was a manufacturer buyback as a lemon. I took this info back to Romeoville Toyota and talked to the manager Sal Luca. Sal is a real piece of work and told me that he would have no issue selling this truck "all day long" as the manufacturer fixed the issue and resold it. So he stands behind the vehicle and couldn't understand why another dealer offered me only $8k for my truck that I still owed $26k on. THIS PLACE IS A TRAP. AVOID THESE CON ARTISTS. LET THE OTHER REVIEWS SHOW YOU THAT THEY ARE NOT A GOOD PLACE TO DO BUSINESS WITH. More
by TroyH
Employees Worked With
Sal Luca
June 08, 2020
Dealership picked up my car for an oil change. Never mind the fact that my car had 0 damage when it left they claimed it had damaged when it got there they don't know how the damage happened. that's fine, no the fact that my car had 0 damage when it left they claimed it had damaged when it got there they don't know how the damage happened. that's fine, no longer about that. They quoted me $1,027 worth of repairs I have a copy of their estimate . I have since visited ttwo mechanics and two separate tire shops, all four places have claimed that I do not need a tire and the two mechanics also wrote me estimates stating that zero repairs were needed to the vehicle they totally tried to scam me More
by Aismeg
Employees Worked With
Sal Luca
January 10, 2020
Serious management issues My salesperson was wonderful in all areas! I love the Toyota product! But, the way the management treats the employees in front of customers is unp My salesperson was wonderful in all areas! I love the Toyota product! But, the way the management treats the employees in front of customers is unprofessional, unfair, and borderline abusive. My car buying experience was stellar, but due to the reasons mentioned above, I would never return to this dealership. Executive management needs to take a closer look at it's day to day operations. More
by disappointed in management
Employees Worked With
Sal Luca, Jermaine Holloway, Levi Ervins, Shawn Martin
November 19, 2019
Great Experience Kimberly Quintero was amazing and did an outstanding job ! She’s is by far the best sales person I have ever encountered. I’m glad I came to her to he Kimberly Quintero was amazing and did an outstanding job ! She’s is by far the best sales person I have ever encountered. I’m glad I came to her to help me out. She did the most to try and get me everything I wanted. More
by Esme
Employees Worked With
Kimberly Quintero
September 23, 2019
Staff and management go out of their way to help the custome I'm proud to be a long term customer and plan to continue working with them for my auto needs. I also plan on recommending them to my family and frien I'm proud to be a long term customer and plan to continue working with them for my auto needs. I also plan on recommending them to my family and friends. More
by Joella
Employees Worked With
Another finance staff member., Sal Luca, John Wyzykowski, Jermaine Holloway, Levi Ervins, Tom Fehser
August 11, 2019
Great from start to finish I was shopping around for a new car and dreaded it. The whole process is typically tiring. Last minute I decided to check out a RAV4 and had my kids w I was shopping around for a new car and dreaded it. The whole process is typically tiring. Last minute I decided to check out a RAV4 and had my kids with me. I warned them that it wasn’t going to be a pleasant time. I was wrong. From the moment we walked in the door everyone was so kind, helpful and kid friendly. They were very accommodating to my kids and the fact that we only had a short time to test drive and talk price before we had to leave. The facility was beautiful and clean. Kimberly and Alberto went above and beyond. I highly recommend them. More
by Blue RAV4
Employees Worked With
Kimberly and Alberto
June 04, 2019
STAY AWAY Dishonest liars! Please be warned. These guys are scammers. Bait and switch on pricing! Seems to be common at this dealership now that I have read Dishonest liars! Please be warned. These guys are scammers. Bait and switch on pricing! Seems to be common at this dealership now that I have read recent reviews on here from other people. They will tell you one pricing then add thousands of dollars the next moment. The managers are shady. There is a manager named Shaun who flat out lies. To the owners of this dealership, If you want to preserve whatever is left of your integrity, you need to make some management changes. I will post this review on every platform I know of to spread the word. More
by reehan3_
Employees Worked With
shawn
May 16, 2019
Excellent Customer Care and Satisfaction Words can not express the excellent customer care and satisfaction I received from Gino at Romeoville Toyota. I have been in search of my dream ride Words can not express the excellent customer care and satisfaction I received from Gino at Romeoville Toyota. I have been in search of my dream ride for many years and have always wanted the Toyota 4Runner. My salesman Gino , greeted me at the front doors ready to work to help me find my dream ride . I explained everything I was in search of , he listened so closely to me and then knew exactly what I wanted . He gave me many suggestions , showed me my options and finally made me one extremely happy and satisfied 4Runner owner . His excellent customer care and satisfaction is top- notch . If your in the market for a new or gently used vehicle... go see Gino at Romeoville Toyota. You’ll be happy you did . Thank you Gino ! More
by Kim Jontes
Employees Worked With
Gino Ruffolo
April 10, 2019
Attentive and Professional Dealer experience was very good. My sales person Brandon was very attentive, and really tried to work with me in getting a better price. Dealership is Dealer experience was very good. My sales person Brandon was very attentive, and really tried to work with me in getting a better price. Dealership is state of the Art, and looks more like a resort then a car dealer. Beautiful surroundings, attentive and professional staff. Only drawback was I found out about a $500 loyalty rebate after I got home, so emailed immediately, and finally got the Finance Manager on day 3 just in time to make the change on my paperwork so I could apply the rebate. Overall great group of guys here, and would definitely use Brandon and recommend him to others. More
by carolecare
Employees Worked With
Brandon Mroz, Rich Hoff, Tom Fehser
