Romeoville Toyota

I been in many Toyota dealerships around the country but the this is the worst, I went for an oil change after making an appointment and after 1 hour of waiting I was told sorry we don't have time to for y the this is the worst, I went for an oil change after making an appointment and after 1 hour of waiting I was told sorry we don't have time to for your car come back again later. Another time went for a service after making an appointment they made me wait for 2.5 for just an oil change and when I complained about it and I asked to talk to the supervisor he showed up to tell me don't talk to my employee. More

Absolutely disappointing service. To clarify, Rachel Dodson who answered my sales call via phone was lovely, but the manager is a jerk. Specifically, Joe Etzkorn, is a typical salesma To clarify, Rachel Dodson who answered my sales call via phone was lovely, but the manager is a jerk. Specifically, Joe Etzkorn, is a typical salesman taking advantage of this market. They like to say that they are sticking to MSRP, but they are not. They are requiring an $888 fee for paint protection for 1 year, but as he says, "it's only one year." They say they are operating on a first-come, first-serve basis, but you have to be present in person to complete paperwork AND have payment in FULL if using an outside lender. I can respect that this market is atypical, but these requirements are ridiculous. So, in the end they are NOT at MSRP and they are forcing you to use Toyota financing which would be 3-4%. I have excellent credit and am pre-approved at 1.99%, so WHY would I go through them. They have lost my business. More

Always had good luck until today. I was going to prepay for a new RAV4 that was arriving at the dealership the following week. While starting the paperwork, I see an $888 fee for the Xzilon package and car for a new RAV4 that was arriving at the dealership the following week. While starting the paperwork, I see an $888 fee for the Xzilon package and car deodorizer. I said no, but the salesman said they will not sell the car without the Xzilon treatment. I then said, I don't want it and the csar is being paid for BEFORE it hits your dealership and you apply accessories. I left the dealership and went to Toyota of Naperville. Romeoville Toyota said, "dealerships are entitled to any aftermarket adjustments, as well as accessories. Xzilon is one of their additions." I emailed Toyota corporate and they disagree with that statement. You cannot buy a car from Romeoville Toyota without the additional $888 accessory, even if you pay it for it before it hits their lot. More

If I could rate this place using negative numbers I would. Absolute horrible experience!!!! This dealership takes advantage of people especially during difficult periods of time. I was in an accident i would. Absolute horrible experience!!!! This dealership takes advantage of people especially during difficult periods of time. I was in an accident in need of a car. Sebastian assured me that I would be able to drive home the SAME day in my car paying with a check from my credit union. I had a friend drop me off and that's when the agreement changed. I was told I could pay with the check but would have to wait days for it to clear or finance through them. He did this knowing that I traveled over an hour and had no way home. The goal for them was to get me to finance through them to get a bigger payout. They showed no concern walked away and left me sitting at a desk. I ended up with a $75 uber ride home. The next day Leo texted me saying tgey will accept the check. How about no THANK YOU!!!After all those men sat there and watched this occur knowing I had no other way home and could care less. God is good and the exact car I want is coming to a dealership closer in a couple of weeks. They're allowing me to make a deposit and pick me up as soon as it arrives BRAND NEW!!! I'm willing to pay more to a dealership that treats their customers with kindness, respect and honesty. More

Had my vehicle in this facility for multiple times trying to get the same problem fixed they replace cam bearings under warranty from the day after I’ve had a squeak in my car went in the shop multiple time to get the same problem fixed they replace cam bearings under warranty from the day after I’ve had a squeak in my car went in the shop multiple times three technicians looked at it two from the dealership one from Toyota could not find the problem I took it to a shop we found it within five minutes when they did the initial work they pinned the emergency brake cable between the body of the truck and the e frame creating the problem More

Looked at a Venza! Albert was able to answer all our questions. We went for a test drive. He explained all the features inside the car. Cannot wait to buy when the incentives are better! questions. We went for a test drive. He explained all the features inside the car. Cannot wait to buy when the incentives are better! More

My name is Kimberly Zamp. I bought my camry in March of 2020. Since then my navigation system would not work. Today I brought my car in for a oil change. The lady advised me it wasn't time for a oil change 2020. Since then my navigation system would not work. Today I brought my car in for a oil change. The lady advised me it wasn't time for a oil change. I really appreciated that. Most places would have just done the oil change. It is very nice to know your dealership is honest. Glad I bought my car from you. Peter came to my car and he explained the whole Navagation system to me!!! I have never had the map displayed on the screen before. He waited till I fully understood how to use the system. (The salesman should have showed me that 15 months ago). Peter was very helpful. He is a great employee. Please let him know how much I appreciate what he did for me. Kimberly was so awesome also. She is the best! I will never take my car anywhere else!! More

Found a car on their site and made an appt to see it at 5. Got their at 4 and it was pending sale! Argued about the bait and switch they tried to pull 5. Got their at 4 and it was pending sale! Argued about the bait and switch they tried to pull More