Romeo Volkswagen of Kingston

Overall, working with VW of Kingston was a pleasant experience - but mostly because of Joann. She wasn't our sales person, she didn't have anything at all to do with the actual sale of the car, but sh experience - but mostly because of Joann. She wasn't our sales person, she didn't have anything at all to do with the actual sale of the car, but she was extremely nice and helpful. Shep was our salesperson, and Phil was the "money guy". Shep was nice and very knowledgeable about the car. I found out lots of small tricks about the car that I wouldn't have otherwise. However, Phil was short and curt when trying to negotiate the price. A happy customer is worth everything in this business, and when talking money- Phil was not pleasant. However, after the final price was decided, he seemed happier (even finalizing the paperwork at the end with us alone - I was expecting more grumpiness, but his demeanor had changed). The only other complaint that I have is the time it took to finalize the paperwork. We were there for four hours. That is WAY too long. Halfway through, chatting with Joann, she even said it shouldn't take this long. If she hadn't pushed anyone, it would have taken longer. She jumped in and helped me get my insurance updated so we wouldn't be waiting for that. Shep also left to help another customer before we were finished. It doesn't seem to me that it should take so long - multitasking is important. Other than grumpiness and duration, the overall process of buying the car was pleasant. As pleasant as it can be. Thanks. More

Excellent, got me the best price possible and did all the work. Set up the insurance information and had everything ready when i arrived. He knew every detail about the car and describe in detail how it work work. Set up the insurance information and had everything ready when i arrived. He knew every detail about the car and describe in detail how it worked. Very professional. More

I arrived at VW of Kingston -- honestly -- just to testdrive a car. I intended to go to another VW dealer with whom I worked in the past. However, Carlos, the guy we happened to connect with upon a testdrive a car. I intended to go to another VW dealer with whom I worked in the past. However, Carlos, the guy we happened to connect with upon arriving at the dealership, was excellent - he discussed the car in which I was first interested, the Golf, and we also discussed the Sportwagen, but I was not really considering it. We took the Golf for a long test drive (almost half an hour) and I found it was not what I really wanted. We then took the Jetta Sportwagen for a long test drive - and I was very very impressed. As I was trading in a Tiguan, my expectations were high. So, I changed my focus to the Jetta Sportwagen. We talked price - Carlos offered an excellent price. I was not ready to do the deal, but he gave us the price in writing, and we left. I got in touch with my preferred dealer, who was surprisingly rude and unresponsive, saying things like, 'they must be lying about the price,' and 'why would I remember you? I sell over 300 cars a year!' That did it - while I DID check with other dealers - noone could match the price. I also did not want to waste my time - Carlos was polite, considerate, on point, and a great pro with whom to work. I called Carlos and told him I was heading back to do the deal! He came up with a fair trade amount for the Tiguan and within one week of our original meeting, we sealed the deal. Carlos had the new car ready for me on time, within a few days, expedited the transfer of my plates, and our meeting with the finance guy went quickly, smoothly and very professionally to complete the transaction. The irony is that VW of Kingston is rebuilding their showroom, and the work is currently being done in a temporary building - which is clean and servicable, but not a real showroom. However, the performance of staff, their responsiveness and professionalism far exceeded the other dealer (from whom I bought 2 VWs in the past in a fancy suburban showroom). VW of Kingston is not the most geographically convenient place for me - but it was the RIGHT place to go. They exceed expectations and are great to work with -- and they are selling a superb line of vehicles. I am a dedicated VW driver - having had a Jetta sedan and a Tiguan, which was great, but was a little too big and did not deliver the gas mileage I wanted. My Jetta Sportwagen is delivering on ALL fronts - a great car, handles beautifully, has lots of space, and best of all, has a powerful DIESEL engine, delivering 40 mpg. I just love sailing by the Prius's on the road...they are not enjoying the terrific driving car I am thrilled to have bought from Kingston VW! Highly recommend them to anyone! And worth the 23-mile drive to go for my servicing because I think they are really a cut above the rest! More

My experience at this dealership could not have been better. My salesperson Rico went above and beyond my expectations! I highly recommend them to everyone. better. My salesperson Rico went above and beyond my expectations! I highly recommend them to everyone. More

We went to this dealership because when we were doing research on internet we found a car in their inventory which is very close to the VW GTI we are interested in. It turned out we are really lucky to s research on internet we found a car in their inventory which is very close to the VW GTI we are interested in. It turned out we are really lucky to step into their dealership. Anthony helped us through out the car-buying process. We got a good deal and great service. Anthony is very friendly, patient and also very knowledgeable about the car he is selling to us. His managers and coworkers are also very friendly. The whole car buying experience at Volkswagen of Kingston is exceptional and unprecedented to us. We highly recommend Anthony Pappalardi and the dealership. The whole staff at Volkswagen of Kingston was very friendly, I would (and already have) highly recommend this dealership to anyone in the market of buying a car.They have great people working there and very competitive and fair auto prices. I will definitely go back in the future! Thank you for making this car purchase experience so seamless! More

Great price on a great preowned car, gave me a fair price for my trade, everyone was quick and professional. I would definitely recommend to everyone. Tammy is great !!! for my trade, everyone was quick and professional. I would definitely recommend to everyone. Tammy is great !!! More

Came in for one car left with two cars. Jetta TDI and a Passat V6. Tammy, Phil and Joe are awesome to deal with. This is my third VW from Heart with Tammy as my salesperson. I would not deal with anyone e Passat V6. Tammy, Phil and Joe are awesome to deal with. This is my third VW from Heart with Tammy as my salesperson. I would not deal with anyone else. Always personable, great with all my needs. Thanks Heart!! More

Carlos Rodriguez was very helpful in getting us the car we wanted. He also gave a through review of all the car's features when I picked it up. I would definitely recommend him. we wanted. He also gave a through review of all the car's features when I picked it up. I would definitely recommend him. More

I basically purchased my new Volkswagen CC over the Internet and sight unseen. Spencer handled the entire transaction and was excellent to deal with throughout the purchase process. He even worked fr Internet and sight unseen. Spencer handled the entire transaction and was excellent to deal with throughout the purchase process. He even worked from home on the deal. Trade-in value on my trade was also a fair price that they put on my used auto. Financing was quickly done by Anthony as well. I liked that since it was a drive for me to get to this dealership that I could do the entire transaction via the Internet and when I came to pickup my new car the deal never charged, everything quoted over the Internet was exactly as discussed with Spenser. It was well worth the travel time for me to purchase my new Volkswagen CC. I highly recommend this dealership to anyone in search of a new Volkswagen. More

Anthony Pappalardi at VW of Kingston did an outstanding job to make sure I was satisfied with my purchase. He worked within my budget and understood what I was looking for. I arrived at VW Kingston to ha job to make sure I was satisfied with my purchase. He worked within my budget and understood what I was looking for. I arrived at VW Kingston to having 3 cars Anthony and I spoke about over the phone set aside and waiting for me to test drive. What I liked best was that there was no playing games. There was no wasted time. Pricing was honest, upfront and aggressive right from the start. The selection at VW of Kingston was accurate to there web site which made my visit even more efficient. My thanks also to Chris Vitellaro for helping to make the deal happen too. Again, upfront, honest non-pressuring and went over all options. Thanks again Anthony - traveling a little further for me to purchase from VW Kingston was well worth it! More