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Romeo Volkswagen of Kingston

Kingston, NY

4.1
322 Reviews

1249 Ulster Ave

Kingston, NY

12401

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Showing 322 reviews

February 19, 2014

Under unique circumstances Rico made our family feel very confident he was there to take care of us. They went out of their way to make us feel that our business was appreciated. Upon delivery of the vehic More

by douglaswilson77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico Rivera
February 19, 2014

The staff went above and beyond. I had specific concerns with the vehicle that I purchased and Rico and Marquis were always available to assist me. More

by carlisg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rico Rivera
February 17, 2014

I have worked with Tammy before but had bought a Honda in 2009 .... With problems and a very poor service dept and sales people who didn't help. So, I came back to Tammy and VW ...she got the car and featur More

by Reno765
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Phillips
February 12, 2014

Purchased a CPO VW CC from Carlos at Kingston VW. What a great experience! Truly a hassle free car buying experience like no other. I had my own financing and they jumped through all the hoops with the bank More

by LJMendez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 25, 2013

I think Heart VW of Kingston might need a lesson on what a Certified Pre-Owned car should look like... resprayed front bumper cover w/o removing or masking the black valence resulting in BAD over spray, war More

by baderatw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
Jan 25, 2014 -

Romeo Volkswagen of Kingston responded

While I can sympathize with the review and his opinions. It was clear from the onset he was only interested in getting an additional discount off the price of the vehicle. Even though he claimed the vehicle he looked at had issues, he was still willing and prepared to buy it but wanted an additional discount. The customer became rather irate when I could not offer any other discounts. We have since sold the vehicle in question and it's new owner couldn't be happier. We are committed to selling high quality vehicles that pass Volkswagen's rigorous 123 point checklist. All of our technicians are VW Certified and going through extensive training to maintain their credentials. We stand behind everything we sell. We are the largest volume Volkswagen Certified Pre-Owned Dealer in the Hudson Valley and we couldn't do that without selling a quality product and providing great service.

Jan 25, 2014 -

baderatw responded

I didn't become irate at all, ever. When it became clear that you weren't willing to make a deal, I shook your hand and said "Thanks for your time" then left. So on top of everything else, you're a liar. I would have considered buying the vehicle if the price was right because I could have repaired the issues myself. After your shop did such a poor job the first time around, I wasn't going to trust you and your clowns to get the job done right. I feel sorry for the new owner and I wish them the best of luck. Hope they see this review.

Jan 25, 2014 -

baderatw responded

I'd like to add - I turned around and bought a 2010 Tiguan from Nemer VW two days later. Couldn't be happier. Didn't have any of these issues and the sales manager was capable of intelligent negotiation. I HIGHLY recommend Nemer. It's worth the drive over dealing with these clowns in Kingston.

December 11, 2013

VW of Kingston is in the middle of remodeling their showroom and service area, though I'm sure it's uncomfortable for them to be working out of a tight space currently, I was made to feel very welcomed More

by germankisya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vitellaro, Anthony Pappalardi
November 10, 2013

My name is John Rossi and I cannot say enough good things about Ms. Phillips. My first car was a 1971 Ford Maverick....so that should give a perspective on how long I have been a car owner. As our fami More

by redeye11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Phillips
November 05, 2013

My experience was wonderful. I have purchase many cars over the years but Tammy Phillips was fantastic. She took me for a ride with many different rode, tight corners, hills and highway. Tammy listened to More

by jeanhr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Phillips
November 04, 2013

Great experience buying a new car. Was looking but in no hurry. Dealership was attentive and showed an interest in having my business. They put some meaning into that by offering a fantastic price; they WER More

by kkal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico Rivera
October 24, 2013

I was looking for a new or used Volkswagen GTI online and found Volkswagen of Kingston had the best inventory around. I decided to check them out and made an appointment to check out a GTI I seen online. Th More

by tj13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rico Rivera
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