Romeo Volkswagen of Kingston
Kingston, NY
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Under unique circumstances Rico made our family feel very confident he was there to take care of us. They went out of their way to make us feel that our business was appreciated. Upon delivery of the vehic confident he was there to take care of us. They went out of their way to make us feel that our business was appreciated. Upon delivery of the vehicle, Rico went the extra mile by ensuring everything was per our expectations. More
The staff went above and beyond. I had specific concerns with the vehicle that I purchased and Rico and Marquis were always available to assist me. with the vehicle that I purchased and Rico and Marquis were always available to assist me. More
I have worked with Tammy before but had bought a Honda in 2009 .... With problems and a very poor service dept and sales people who didn't help. So, I came back to Tammy and VW ...she got the car and featur 2009 .... With problems and a very poor service dept and sales people who didn't help. So, I came back to Tammy and VW ...she got the car and features I wanted.....and worked a deal until I was satisfied....Tammy goes the extra that is why I came back to this dealership More
Purchased a CPO VW CC from Carlos at Kingston VW. What a great experience! Truly a hassle free car buying experience like no other. I had my own financing and they jumped through all the hoops with the bank great experience! Truly a hassle free car buying experience like no other. I had my own financing and they jumped through all the hoops with the bank, Very impressed with their professionalism and helpfulness through out the whole process!! Great guy and place to buy a VW for sure! More
I think Heart VW of Kingston might need a lesson on what a Certified Pre-Owned car should look like... resprayed front bumper cover w/o removing or masking the black valence resulting in BAD over spray, war a Certified Pre-Owned car should look like... resprayed front bumper cover w/o removing or masking the black valence resulting in BAD over spray, warped glove box that won't shut, bad CV joint, bent wheel, bad control arm bushings, and a CEL on for intake manifold causing the car to hesitate and studder... not to mention a number of clear coat scratches that any decent detailer could have removed... I can't imagine why the car has been on the lot over 110 days. The other car I had looked at there smelled like mildew because the windshield was leaking (which they've apparently been aware of for some time) and had the same poorly re-sprayed bumper cover. No effort had been made to cover the leaking windshield and prevent further damage; I can only imagine how screwed up the electronics behind the dash were! High quality stuff. I've owned 6 VWs and have been working on them for over 10 years. I've dealt with different dealerships in NY and CT. This dealership is BY FAR the worst. For reference, both vehicles I looked at were 2010 Tiguan Wolfsburg Edition. If you're the new owner of one of these vehicles... I wish you the best of luck. More
VW of Kingston is in the middle of remodeling their showroom and service area, though I'm sure it's uncomfortable for them to be working out of a tight space currently, I was made to feel very welcomed showroom and service area, though I'm sure it's uncomfortable for them to be working out of a tight space currently, I was made to feel very welcomed, always asked if I wanted something to drink and even if the music was to my liking. VW of Kingston went above and beyond my expectations. I had the pleasure of working with Anthony Pappalardi. He is a knowledgeable salesman who guided me along the process of trading in my 08 Jetta and my purchase of a '14 Jetta. My questions and concerns were always promptly answered. On Monday evening I went home with a '14 Jetta SE, though a beautiful car I was looking for some more features, the team at VW of Kingston allowed me to bring it back in the next day and upgrade to an SE with connectivity and sunroof without any hassle at all. (In case some of you don't know there isn't a "cooling off" period in NYS and it's completely up to the discretion of the dealership) Thankful for the help of Chris in sales management, Joe in Finance, and my sales consultant Anthony Pappalardi. More
My name is John Rossi and I cannot say enough good things about Ms. Phillips. My first car was a 1971 Ford Maverick....so that should give a perspective on how long I have been a car owner. As our fami about Ms. Phillips. My first car was a 1971 Ford Maverick....so that should give a perspective on how long I have been a car owner. As our family has grown so too has the number of automobiles. Some new, some used, some leased, some purchased. I don't know how many dealerships and individual salespeople I have worked with, but I do Ms. Phillips is the only one that has made a really positive and lasting impression. (Positive enough to compel me to take a few moments and express my appreciation.) It sounds cliché but it is not - Ms. Phillips really cared about the driver more than the drive. In this case the driver was our daughter and Ms. Phillips did not see 'just another customer' she saw someone's daughter. If you are shopping for your daughter - or your son (or yourself) please consider visiting Ms. Phillips. You'll get a square deal and you'll get to work with someone who genuinely cares about the person behind the wheel. Thank you Ms. Phillips! More
My experience was wonderful. I have purchase many cars over the years but Tammy Phillips was fantastic. She took me for a ride with many different rode, tight corners, hills and highway. Tammy listened to over the years but Tammy Phillips was fantastic. She took me for a ride with many different rode, tight corners, hills and highway. Tammy listened to my hesitation of getting a large SUV which was now needed for my family. I am use to driving a sport vehicle. Tammy gave me the time I needed to drive the Volkswagen Tiguan and the car demonstrated that it was a very good driving car that would fit my needs. Tammy was very professional, detailed and a pleasure to spend time with. I have already told my friends if they need a car to go to Tammy. Thanks Jean Hodge-Raymond More
Great experience buying a new car. Was looking but in no hurry. Dealership was attentive and showed an interest in having my business. They put some meaning into that by offering a fantastic price; they WER hurry. Dealership was attentive and showed an interest in having my business. They put some meaning into that by offering a fantastic price; they WERE serious about getting my business and about selling cars. Once the deal was agreed, the rest of the sale process went smoothly - no surprises. Best of all, I drove home in less than one day! Car purchased was a Jetta SportWagen TDI, a popular car. Staff that made the sale: Carlos, Colleen & Rico. More
I was looking for a new or used Volkswagen GTI online and found Volkswagen of Kingston had the best inventory around. I decided to check them out and made an appointment to check out a GTI I seen online. Th found Volkswagen of Kingston had the best inventory around. I decided to check them out and made an appointment to check out a GTI I seen online. That same day I made my $100 payment to put the "for sale" sign on the windshield of a 2011 Volkswagen GTI autobahn edition. They really made all the paperwork simple and made sure I got the right bank with the best deal. The salesman, Rico Rivera, helped me through every step. He really looked out for me and made sure I was happy with my new car and that I got the best deal. By far the best dealership, and salesman, i have ever dealt with. If your thinking of getting a Volkswagen, go to Volkswagen of Kingston. You wont regret it! More