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Romeo Volkswagen of Kingston

Kingston, NY

3.9
326 Reviews
If you’re in the market for a new or used vehicle you’ve landed in the right place! We pride ourselves in the quality vehicles we have on our lot, as well as the customer service we provide for every customer that walks through our doors. Because the auto industry is constantly coming out with new products and information, you can rest easy knowing that we can help you sort it all out! Our vast knowledge of the product we sell, combined with our passion for serving you, makes us certain that you’ll be thrilled with your new vehicle and with Romeo Volkswagen. So, come take us for a test drive, and let us prove to you that we’re the best dealership in the Volkswagen realm!
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1249 Ulster Ave

Kingston, NY

12401

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Showing 326 reviews

October 20, 2014

***worst car buying experience I've encountered*** I tried purchasing a certified pre-owned. they could not get the car to pass inspection, after multiple trips to try and meet them I decided not to gi More

by rshea21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico Rivera
Oct 20, 2014 -

Romeo Volkswagen of Kingston responded

I am sincerely sorry we couldn't get this together. We did try hard to make it happen. I apologize for the lack communication. I was under the assumption that my salesperson was in constant communication with you but ultimately it was my fault. I wish there was a way to make it up to you to earn your business. I apologize for your inconvenience. We pride ourselves on our customer service but we definitely let you down.

Oct 20, 2014 -

rshea21 responded

This reponse is the same as the responce I recieved after the first issue we had. How do you suppose you could make it right? Other than delivering the car with a full tank of gas. Which it should come with anyways.

Oct 20, 2014 -

Romeo Volkswagen of Kingston responded

I was thinking of taking another $150 off, delivering the car to you, and filling the tank with diesel. I understand you time is valuable and you have been inconvenienced. Would that be a step in the right direction and work?

Oct 20, 2014 -

rshea21 responded

I would say the quality of the car is also in question. You said it, you're on day 3 of trying to get it to pass. Take $250 off and have it delivered to me at work at 430 tomorrow afternoon. That makes it an even 17,000 not 17,250.

Oct 21, 2014 -

Romeo Volkswagen of Kingston responded

Ok. Thank you. I'll will call you by noon if there are any issues.

Oct 21, 2014 -

rshea21 responded

I have to inspect it in mass. What if it doesn't pass?

Oct 21, 2014 -

Romeo Volkswagen of Kingston responded

That is why we are trying to be diligent here. NYS is more stringent on emissions than most states because they adopted the tougher California emissions requirements. If it passes NYS emissions it will pass other states that don't have the stringent requirements. If it didn't pass Mass inspection, I wouldn't expect you to take the car.

October 11, 2014

VW of Kingston I would recommend VW of Kingston to anyone looking for a great deal on a great car. Salesperson Rico Rivera was a pleasure to work with: no pressure, More

by Schiffej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico Rivera
September 21, 2014

Best car buying experience with Tammy :) From the moment I called Tammy had everything all set up for me to test drive a 2012 Jetta TDI I had my heart set on but we hit a couple bumps along t More

by Colleen718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, Tammy Phillips
September 12, 2014

Excellent support from sales person. This is the fourth GTI I have bought from this dealership and all four from Tammy Phillips. She is professional and knowledgeable and always goes the More

by schwabal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Phillips
August 29, 2014

Great Customer Service! What a refreshing and pleasant experience. Tammy Phillips has to be the nicest and most professional sales person I have ever experienced in 35 years More

by SheilaKilpatrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Phillips
August 26, 2014

Great service. Nicest car saleswoman we have ever met. We traded our Jeep Wrangler for 2015 VW GTI. Love our new car! Tammy Phillips was our customer representative. We cannot recommend her highly enough. More

by Mags55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Phillips
August 23, 2014

True Customer Service I drove over two hours to buy from Tammy Phillips. From the first phone call to every email that followed she was professional, knowledgeable and trul More

by Echo mackenzie Celestino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Renee Phillips, Tammy Phillips
August 16, 2014

Great place to buy a car Tammy should be your go-to person next time you need a vehicle. After endless hours at other dealers, I was able to make a great deal with her within More

by etcrago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Phillips
July 26, 2014

Tammy was great again. I have been doing business with this dealer for 10+ years. My last two new VWs Tammy Phillips was the sales person that helped me. I was quite happy w More

by Dan Smart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Phillips
June 23, 2014

Outstanding VW TDI Passat buying expereince In my shopping experience for a 2014 VW Passat TDI SE Sedan, I worked with Shep Ozeroff to locate the hard to find the Opera Red TDI sedan with black More

by dchin825@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shep Ozeroff and Joseph Pappalardi
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