Romeo Volkswagen of Kingston

New car purchase Purchased a 2015 Golf TDI SEL via internet/email. The process was painless & efficient. The new dealership is visually stunning and a nice place to Purchased a 2015 Golf TDI SEL via internet/email. The process was painless & efficient. The new dealership is visually stunning and a nice place to spend time (if you need to, for service, etc.). The VW Sales and Finance representatives I dealt with were professional and knowledgeable. Despite this dealership being 1.5 hours from my house, I would buy a new car from them again. More

Friendly and Honest Repairs Our Tiguan needed major work and I was unsure what our extended warranty covered (or didn't). Amber went out of her way to let me know that we were co Our Tiguan needed major work and I was unsure what our extended warranty covered (or didn't). Amber went out of her way to let me know that we were covered; we paid almost nothing for an extensive repair job, which didn't take much time at all. We were also informed every step of the way on the car's progress. Just first-rate on every level. More

No hassle, no stress purchase I purchased a CPO 2013 VW Tiguan from Tammy Phillips recently. Tammy is the epitome of what car salesmanship should be. She is pleasant, professiona I purchased a CPO 2013 VW Tiguan from Tammy Phillips recently. Tammy is the epitome of what car salesmanship should be. She is pleasant, professional and knowledgeable. The entire buying experience was smooth and easy. Mind you, I did the research of the Tiguan, fair market price considering mileage, accessories, etc. I consider myself an informed customer and I have no problem fighting for what is fair. But I also consider myself reasonable. (Perhaps previous unsatisfied reviewers lacked that quality.) For example, Phil Roeber gave me a very reasonable offer for my trade-in, it was thousands more than the five other dealerships I went to. Yet, I was hesitant to purchase the Tiguan because I felt it needed new tires ASAP. With a large down payment, I simply could not afford new tires also. Phil made me an offer which I accepted and bought the Tiguan the next day. It pretty much was an offer I couldn't refuse: outstanding trade-in value, great loan rate, AND an offer for the tires. Tammy worked exceptionally hard to get me into the Tiguan. Truly, I felt as if she was my own personal car concierge. Most of this transaction was by cell phone. I didn't meet Tammy until two weeks later. This is my first VW (I've purchased approximately 15 vehicles previously). The Tiguan is a great CUV. If Tammy is still at this dealership, I plan to be back in two years for a new Tiguan. I was truly impressed with the service and my treatment at VW of Kingston. (By the way, there are two VW dealerships closer to my residence. One would not even entertain my trade-in. The other simply has a horrible reputation.) Thank you Tammy for a great buying experience, a fantastic car and my own early Christmas present. More

Best car buying experience The price for a 2014 Jetta wagon TDI was the best that I had seen in CT and NY. The sales person, Mike Palladino quickly confirmed the Edmunds Price The price for a 2014 Jetta wagon TDI was the best that I had seen in CT and NY. The sales person, Mike Palladino quickly confirmed the Edmunds Price which I given online, had the car ready in two days with all the paper work ready to go. This Jetta replaced an 2004 one which had over 318K miles on it and recently died. Would highly recommend this dealer along with Mike Palladino to anyone looking to buy a new volkswagen. More

The worst customer service experience I have ever had. I purchased a used car from this dealership this past summer. The car I traded in had an after-market stereo system in it. They promised me they would I purchased a used car from this dealership this past summer. The car I traded in had an after-market stereo system in it. They promised me they would remove the stereo and appropriate cables and hold on to them so I could pick them up. After over 3 months of having to contact VW corporate and the dealership's excuses and lies, they finally told me they lost everything. I sent them the receipt which totaled over $500, and they reimbursed me $290 for just the stereo and nothing else. I had purchased over $150 of cables to that it works with a VW and I also purchased a warranty for 4 years(I had only had this stereo for 9 months at that point). They were so incredibly rude and insensitive that I had just purchased a $22,000 car and wouldn't give me the total cost of the equipment THEY LOST so that it would fit into my new car. Avoid them like the plague. I have purchased a car from the VW in Wappingers Falls in the past and it was a totally different experience. They were polite, caring and made my experience rewarding. I would advise anyone looking for a car to avoid the Kingston dealership as they are full of crooks and liars. More

Issues resolved and the car is running perfectly now! This is a follow up to my previous review. The VW GM, Phil, and the VW service manager, Marquis, saw my negative review (admittedly posted in frustrat This is a follow up to my previous review. The VW GM, Phil, and the VW service manager, Marquis, saw my negative review (admittedly posted in frustration and anger) and immediately contacted me to see how they could make things right. I was skeptical. I was thinking 'yeah, right...what are they really going to do?' Well, I am happy to say that they stepped up and offered me a fair solution to my complaint about a transmission repair that did not work. In fact, they offered to install a 'new' (60K on it) transmission and include a 1 year warranty with it for a significantly reduced price. All in all, putting even more money into the car wasn't fun BUT it made sense considering all the other new parts already in it. Marquis also worked with me on another repair that was found while they had it in the shop. It's only been 3 days since we picked the car up. But, so far, it is running beautifully, just like new! I feel so much better knowing my son is driving a safe and 'reliable' car while he is away at college. I also truly appreciate VW of Kingston for making things right when they could have screwed us by doing absolutely nothing and giving us the run-around. I have no reason NOT to recommend you guys...and I will! I will post a positive Facebook review too. More

***worst car buying experience I've encountered*** I tried purchasing a certified pre-owned. they could not get the car to pass inspection, after multiple trips to try and meet them I decided not to gi I tried purchasing a certified pre-owned. they could not get the car to pass inspection, after multiple trips to try and meet them I decided not to give them my business. the sales manager didn't said whatever he could do to keep the business to include lying and stretching the truth. horrible experience!***The sales manager Phil reached out to me and made things right. He basically gave me everything I asked for. Rico Rivera personally delivered the car 85 miles to me. They really worked hard and excepted responsibility. I appreciate there efforts. *** More

VW of Kingston I would recommend VW of Kingston to anyone looking for a great deal on a great car. Salesperson Rico Rivera was a pleasure to work with: no pressure, I would recommend VW of Kingston to anyone looking for a great deal on a great car. Salesperson Rico Rivera was a pleasure to work with: no pressure, but efficient and responsive to all my questions and concerns. The dealership gave me a good price on my trade in as well as on my new 2015 Golf TSI S. J.S., New Paltz More

Best car buying experience with Tammy :) From the moment I called Tammy had everything all set up for me to test drive a 2012 Jetta TDI I had my heart set on but we hit a couple bumps along t From the moment I called Tammy had everything all set up for me to test drive a 2012 Jetta TDI I had my heart set on but we hit a couple bumps along the way to the point we were all sad it might not work out but Tammy along with Phil and Joe made my dreams of getting a Jetta TDI come true and I ended up getting a 2014 Jetta TDI that is simply the most amazing car ever to drive! I would recommend Tammy and the rest of Kingston Volkswagen to everyone I know they truly go above and beyond to make you HAPPY!!!!!!!!!!!! :) -Colleen B. More

Excellent support from sales person. This is the fourth GTI I have bought from this dealership and all four from Tammy Phillips. She is professional and knowledgeable and always goes the This is the fourth GTI I have bought from this dealership and all four from Tammy Phillips. She is professional and knowledgeable and always goes the extra mile to get me the model I want - and on time. A fine experience and a happy GTI owner. Thanks Tammy. More