Romeo Volkswagen of Kingston

Excellent all around experience Working with Tammy was like buying from an older sister. I felt heard and taken care of, there was no pushing and excellent communication. We are very Working with Tammy was like buying from an older sister. I felt heard and taken care of, there was no pushing and excellent communication. We are very happy with the vehicle and total experience. Thanks VW of Kingston, love my new wheels! More

Tammy Awesome Tammy. Always nice to see her and have her work on quotes when necessary. Will be back again and again for the next GTI :) Awesome Tammy. Always nice to see her and have her work on quotes when necessary. Will be back again and again for the next GTI :) More

Come at the end of the month; get a great deal!! I was leary of going back to a VW after my experiences with another Hudson Valley area VW dealer. I read the reviews on here and other review sites, I was leary of going back to a VW after my experiences with another Hudson Valley area VW dealer. I read the reviews on here and other review sites, and decided to give this dealer a shot. I first dealt with the MC Reopell, who was very friendly, helpful and reassuring when I had questions or doubts. She set up an appointment for me, and when I showed up, I met George (the certified sales manager, whose face I knew from the dealer website), who introduced me to Anthony P who would be my salesman. I didn't know where to go when I entered the showroom, but George was the first person I saw, and he was ready with a smile to help. I started out looking at GTIs with Anthony. Anthony proved to be very knowledgeable about VWs (and 80s music), and also understanding of my situation and financial limitations. He showed me all the features of the GTI like a pro. When we got back, he ran numbers with Chris (general sales manager), and the numbers didn't line up with what I wanted to and was able to pay. I had him run numbers on other cars and they too did not come low enough. Chris came over at one point and I found him much friendlier than I'd expect from a general sales manager. They also had hotdogs and hamburgers grilling out front, which was a nice touch (they only have that at certain times, not every day). Anthony spent a long time trying to make a deal for me, but it just wasn't working for what I had on my end and what they could do on theirs. I bid farewell and sailed into the sunset (aka Barnes & Noble). I of course was still curious about what they could do for me and what I could get into. I texted Anthony and had him run numbers on a base Golf with sunroof. I didn't like the numbers and bid farewell again. The next day I get a call and text from Anthony saying that Chris V is waving the white flag (for the month?) and wants to make a deal. He gives a number closer to what I was looking for, but I really didn't want to pay that much for a base Golf with sunroof. I asked if he could match or come close on the next trim level up. I really didn't expect them to want to deal with me at this point (if not much earlier too), but I got a text from Anthony the next morning with a quote not far off from what I would've expected. I came in, test drove the Golf SE, and then signed on the line (a good 20 times). I met with Joe the finance manager (who happens to be Anthony's brother) who was also very nice and helpful. He tried to get me to add an extended warranty package onto my lease, but I ended up declining since they were all too expensive for me, even with him discounting them. He had me come back in 2 hours which would give them time to prep the car and get the lease and insurance details settled. All in all, this place had it more together than other dealers I've been too, especially for the end of the month. They are very organized and have people in the background, like MC Reopell and George Moylan, who are making sure things go smoothly and are organized right. I ended up getting a very good deal for the car I ended up leasing. Though my payments are higher than I wanted (or will have an easy time paying), they are low for my mediocre credit, negative equity trade and the car I got, which is practically a luxury car, at least compared to all of my other past cars. The Golf TSI SE is close to loaded, with a panoramic moonroof, heated leatherette seats, bright headlights and foglights (and these are not even the xenon lights), automatic wipers, Fender stereo and other high-end features you don't typically find on such an inexpensive car. The car also rides a lot nicer than most other cars I've had. Get to this dealer now!!!! More

Great selection and no pressure sales My lease is due in a few months so I went to my last sales person Tammy and she took such good care of me. Even though the weekends are busy and I am My lease is due in a few months so I went to my last sales person Tammy and she took such good care of me. Even though the weekends are busy and I am not due to actually buy for a few months she gave me her undivided attention and explained all of my options and took me on test drives, knowing that when I am actually due to purchase I will be consumed by my job during mid year manufacturing. I am not a number for the month or commission, I am a customer and she treats me like family and makes the stressful time of buying a car very easy. She always anticipates my needs and explains all of the pros and cons. She knows her product and never steers me wrong. She has been at Vw of Kingston for several years which is rare for a sales person. She stays because she is good at what she does and her customers are customers for life because she treats them like family and would never put them in a car that wasn't something they could essentially afford. With my current vehicle I have also had amazing service from Marquis the service manager who always goes above and beyond and Pete Navins who I trust wholeheartedly with my vehicle more than anyone. In addition, Ken Vangorder the parts manager has helped me out during several emergencies due to the pothole run ins that I have had and bulb outages. So helpful and a great team all around! More

Good deal, quick and easy process When we leased for the first time 3 years ago we ended up lied to by someone who (thank goodness) is no longer there. Tammy worked with us this time a When we leased for the first time 3 years ago we ended up lied to by someone who (thank goodness) is no longer there. Tammy worked with us this time and she was amazing. George Moylan was also helpful and they worked with us to make sure we were happy. Tammy went above and beyond. She even told me to text her with any questions. Be of her we will most likely return to VW and this dealership in particular. More

Great Service vary nice The guy who sold me my audi q5 Anthony was so nice and definitely made this a fun and easy experience . Very impressed. I would recommend them to an The guy who sold me my audi q5 Anthony was so nice and definitely made this a fun and easy experience . Very impressed. I would recommend them to any one.I drove an hour and a half to come here and it was definitely worth the drive, I would do it again for sure ! More

Exceptional, professional, friendly, helpful Tammy Philips, sales person--the best!!! Not pushy, doesn't rush you, tuned right in to what you say you want and makes it happen! Kept me informed Tammy Philips, sales person--the best!!! Not pushy, doesn't rush you, tuned right in to what you say you want and makes it happen! Kept me informed every step of the way, what was going on with my new car order and made sure everything was perfect! Knowledgeable, friendly, and honest. Everyone there treated me as if I was 'special'; and to think I wasn't even thinking of going there for my new VW Beetle! More

By far the quickest and WORST experience I've ever had I answered an advertisement for a car listed on the internet. Tammy called the following day and advised me the car was available. I asked which model I answered an advertisement for a car listed on the internet. Tammy called the following day and advised me the car was available. I asked which model, how many miles and how much the car was (as this information was not listed in the ad), and she did not have ONE of the answers to the three questions. She promised she would get back to me as soon as that information was available. One week later, Tammy EMAILED me that she was sorry the car had been sold and as soon as the "next one" became available, she would let me know. My response: "Don't ever contact me again". More

Tammy Phillips goes above and beyond!!! I recently bought a new car at this dealership. The experience was great from the time I inquired in what I was interested in to the day I purchased. I recently bought a new car at this dealership. The experience was great from the time I inquired in what I was interested in to the day I purchased. My sales person Tammy Phillips went above and beyond just trying to sell me a car. She was friendly, knowledgable, caring and just all around a real person. I've met many salespersons over the years most of them just want there commission and don't care what happens after that signature is on that paper, not Tammy I inquired in a Jetta and or Passat. Then after 4 months I went back to see her not only did she remember my name what I was interested in and what my concerns were she wanted to know how my mother was. That in my mind is just great! My mother bought a new Jetta a few years ago and Tammy was there every step of the way. I also decided in a Jetta and she was right there to explain anything and everything. Even after I signed and have had my car now for 3 weeks she still texts me to make sure everything is okay and answers me right away if I need a question answered. I will most definitely recommend Tammy to anyone I know or don't know that is interested in a new or used car! I hope this has been informative to anyone who is interested in finding a new or used car at this dealership I know that I was thrilled to be recommended to Tammy Phillips. Thanks again Tammy!. More

Navigation disc We purchase the car it had no navigation disc we where promised that one would be ordered and would receive it in a few days almost 4 month's have gon We purchase the car it had no navigation disc we where promised that one would be ordered and would receive it in a few days almost 4 month's have gone by still no disc We like and will still buy VWs but never from this dealership again More