Romeo Volkswagen of Kingston
Kingston, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Ask for Anthony Pappalardi I entered the dealership in a state of panic and left with such a sense of peace, as now I'm driving the best car I've owned to date! Anthony was ext I entered the dealership in a state of panic and left with such a sense of peace, as now I'm driving the best car I've owned to date! Anthony was extremely honest and worked within my budget to find me the best possible car, and I couldn't be happier. More
Great! I am a first time buyer and went to Volkswagen of Kingston they were so kind to me and worked with me so well! They gave me a great deal, especially P I am a first time buyer and went to Volkswagen of Kingston they were so kind to me and worked with me so well! They gave me a great deal, especially Paul Remus in sales! He was great! Overall so happy and I left with a 2015 Jetta! Could not be happier! Thank you guys so much! More
Johnny Casale wins my vote A few weeks back I was in need of a car after mine had been totaled. I've been a Ford driver for many, many years. I stopped in at Volkswagen to dri A few weeks back I was in need of a car after mine had been totaled. I've been a Ford driver for many, many years. I stopped in at Volkswagen to drive a couple used Ford models on the lot. Johnny was the perfect person to walk me through the pros and cons of the available autos in my price range. Between him and my daughter I ended up with a Jetta which was a year newer than the car that I'd just lost. I'm a new fan of Volkswagen and part of the reason is the consistently knowledgeable, friendly customer service that Johnny provided during the buying process including a follow up call after the purchase. Would recommend the dealership and Johnny Casale to anyone looking for a new car. More
Do your home work there are better dealers I typically don't write reviews, but in this case I felt compelled. I recently purchased a used 2014 Audi from this dealership. I had been looking I typically don't write reviews, but in this case I felt compelled. I recently purchased a used 2014 Audi from this dealership. I had been looking for this specific Audi for some and could have purchased from other dealers that where further away. To be fair, Kingston was convenient for me but the sales person Anthony really worked with me to get the deal I wanted and a reasonable trade in value for my trade. From the sales process perspective, the process was fair and respectful. I did test drive the vehicle which had been in use by the Owner of the dealership. When I drove the car, I didn't really notice any issues with the tires, but now having the car just a couple of days it became apparent that they put ultra cheap tires Vitron. $50 per tire on TireRack I took the vehicle back to the dealer and they claimed to force test the tires and re-balanced them as well as road test. The technician indicated that the tires where "choppy". While I cannot comment on the work the dealership did, there is absolutely no way they road tested this car. When driving the car from 45mph to 80 mph the car just shimmy's so much so that my kids think it is funny to ride in the back. They say it would like having a Jiffy Pop Popcorn cooking under their butts. I took the car back and Anthony the sales person drove the car and acknowledged that the tires are shot and the car is not riding as it should. Anthony approached the used car sales manager George to replace the tires, but the request as denied, as anticipated. Anthony has said he will speak with the owner directly, but it has been a week and I have not heard back yet, though I suspect I won't get any satisfaction to this issue. So, while I appreciate Anthony's efforts, unfortunately this dealership is demonstrating exactly why some dealers have bad reputations and customer service and look upon the sale of a vehicle as a near term commodity with no long term customer retention strategies. As an aside, my other vehicle needed a transmission flush, the privately owned transmission shop, sent a tech to my house, picked up my car, did the work and returned the vehicle to my home. Bare in mind, this is the first time I have used this shop based on a recommendation from my local mechanic. This small privately held transmission shop has learned about customer service and satisfaction. Volkswagon of Kingston could learn quite a few things from the transmission shop. In short, I don't expect any resolution to the situation and will likely have to purchase new tires. Based on this experience, I would not recommend and or ever purchase another vehicle or have my car serviced at the Volkswagon of Kingston. More
Johnny Casale, Sales Great deal and great experience working with Johnny Casale who hung with this difficult customer every step of the way. I felt he was on my side (rare Great deal and great experience working with Johnny Casale who hung with this difficult customer every step of the way. I felt he was on my side (rare for a salesguy) and helped me get the deal I was after. (Stay away from the weekend manager BTW.) More
Look No Further My girlfriend and I have been looking to lease a car We've found that salesmen/women either pressure You into something you don't really like or My girlfriend and I have been looking to lease a car We've found that salesmen/women either pressure You into something you don't really like or Ignore you completely That all ended the moment we met Johnny Casale In the parking lot of Volkswagen of Kingston When we shook hands & it was like an old friend I haven't seen in years Johnny is honest & straight foreward Two traits wich seem lost in todays world Look I'm not gonna ramble on about the entire day I'll just say this Johnny put us in a 2017 Tiguan we absolutely love That was a week ago now its parked outside We can afford it We Love it & its fully covered Go to Volkswagen of Kingston Ask For Johnny Casale More
great place to get a car I recently traded in my Chevy Cobalt for a VW Jetta, and the staff at VW of Kingston was phenomenal in helping me find the right car. My brother had l I recently traded in my Chevy Cobalt for a VW Jetta, and the staff at VW of Kingston was phenomenal in helping me find the right car. My brother had leased a car from them several years ago and had a good experience, which helped me decide to check them out. I got a great deal on a used Jetta and would recommend this dealership to anyone looking for More
Good selection of VWs, knowledgable staff My wife and I went to VW of Kingston to test drive the Golf Sportwagen and the Passat sedan. Our shopping experience was excellent from beginning to My wife and I went to VW of Kingston to test drive the Golf Sportwagen and the Passat sedan. Our shopping experience was excellent from beginning to end. Both cars were available for us to test drive, and even on the highway. The pricing was presented quickly and clearly. We ultimately did not buy a car because we were looking for an all wheel drive wagon, and the VW Golf Alltrack had not started shipping yet. We ended up buying a different make of car, but I would go back to this dealership in the future if I was in the market for a VW. More
My Sales Rep My sales rep was fantastic-not only did she get me the exact car and color I wanted but she got me the best price and showed me all the cars I might b My sales rep was fantastic-not only did she get me the exact car and color I wanted but she got me the best price and showed me all the cars I might be interested in and test drove several with me. She couldn't have done a better job on my behalf. More
Honesty and fairness in a car dealership I moved to the capital district 3 years ago and have had nothing but issues from the VW dealers here. We all know the "huge" guy in the commercials i I moved to the capital district 3 years ago and have had nothing but issues from the VW dealers here. We all know the "huge" guy in the commercials in Schenectady and the other dealer in Latham. When considering a new Jetta, I decided to make the 73 mile drive from home to visit VW of Kingston. I'm glad I did!!!!! The salesman Anthony and manager Chris worked diligently to arrive at a fair deal! I received a good price on my trade and bought the new Jetta for thousands under the sticker price! In fact, similar Jettas marked as "specials" by dealers in the Albany area would have cost $2,000.00 more had I bought the car here! Best 73 miles driven, I have ever driven! If you are in the market for a new VW, go to Kingston and see Anthony or Chris. You will be glad you did. More

