Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
138 Reviews of Glens Falls Toyota - Service Center
Sort by
February 03, 2021
Great customer service experience at Romeo Toyota of Glens Falls. Had recall work done on my elderly Toyota Matrix purchased at former Glens Falls Toyota. The staff kept me informed, were polite and acc Glens Falls. Had recall work done on my elderly Toyota Matrix purchased at former Glens Falls Toyota. The staff kept me informed, were polite and accommodating . More
by Customer
Employees Worked With
Danielle and Arianne
January 06, 2021
We did not have the positive experience here most seem to have had. We had to wait two weeks for a service appointment, but after telling them precisely what the problem is we which needed attended to (hand have had. We had to wait two weeks for a service appointment, but after telling them precisely what the problem is we which needed attended to (handbrake and inspection + an oil change), they then charged us $105 for an oil change and to be coldly informed that they did not have the parts to fix our RAV4, and they sent us on our way with a then expired inspection. Not even a 10 day sticker. Ofc, on the way back to our home (2 hours away), we got stopped by the troopers and rightly cited. Needless to say, we won't be returning and recommend others avoid, too. Thank you. More
by dbd123
Employees Worked With
Heather Womack
December 11, 2020
Great experience. Friendly, professional, thorough. Great communication. Could not be happier with the outcome! Highly recommend. Hopefully won’t have more issues anytime soon but if I do, I would definitely communication. Could not be happier with the outcome! Highly recommend. Hopefully won’t have more issues anytime soon but if I do, I would definitely go back.. More
by Tim S.
Employees Worked With
Danielle and Ben
December 08, 2020
When I dropped my car off for inspection I was asked did I want my tires rotated, I said no then Danielle called me at home to ask me if I wanted tires rotated, I said no, she then proceeded to tell me othe I want my tires rotated, I said no then Danielle called me at home to ask me if I wanted tires rotated, I said no, she then proceeded to tell me other services I would need in future,spark plugs etc, I had a lot of work done at 100,000 miles, did you look at. At that info More
by Nfrench55418
Employees Worked With
Service department
December 05, 2020
First time since there since Glens Falls Toyota changed to Romeo Toyota. Service staff were friendly, knowledgeable and efficient. . Unfortunately, I had to wait, but service was completed and I was on to Romeo Toyota. Service staff were friendly, knowledgeable and efficient. . Unfortunately, I had to wait, but service was completed and I was on my way in just over and hour after getting oil change, tire rotation, and securing a heat shield that was making a rattling sound. They did a mini-point inspection and shared with me their findings. Waiting area was clean and welcoming. Since we are in the middle of a pandemic, seating was spaced out, and there were multiple hand sanitizing stations. Overall great experience, as much as waiting for your car to be serviced can be. A little pricey, but typical and expected. They didn’t communicate with live video chat and I’m glad they didn’t! They did communicate via standard text messaging which was just fine. More
by waynec73
Employees Worked With
Do not remember names
November 18, 2020
They are very service oriented Even the owner helped They are very service oriented Even the owner helped me out by giving me a brand new loaner auto I highly recommend this dealership . The sa They are very service oriented Even the owner helped me out by giving me a brand new loaner auto I highly recommend this dealership . The sales department is not pushy They made purchasing a car a pleasurable experience. More
by Pat.dunnigan
Employees Worked With
Mike Abodeely, Ben Fuller
October 06, 2020
Service and reception were terrific. However I will not return since there is no attempt to maintain masks for COVID safety. Sales staff, waiting room customers and some other staff were without masks. Tot return since there is no attempt to maintain masks for COVID safety. Sales staff, waiting room customers and some other staff were without masks. Totally unacceptable lack of concern for my safety or theirs. More
by rmuth
Employees Worked With
Unknown
September 17, 2020
prices have gone up just by a dealership change for prices have gone up just by a dealership change for LOF.labor was charged twice by the hour. Not happy at all ☹️. Customer come first prices have gone up just by a dealership change for LOF.labor was charged twice by the hour. Not happy at all ☹️. Customer come first More
by shersh4
Employees Worked With
Tina North
September 10, 2020
Quick service, polite and friendly. I had a flat and was using my spare tire. Called dealership and they had the tires I needed in stock and squeezed me in to install tires! using my spare tire. Called dealership and they had the tires I needed in stock and squeezed me in to install tires! More
by KLib9
Employees Worked With
Ben Fuller
July 06, 2020
Service to 2009 tacoma These folks made everything super easy. Took care of all my needs and concerns. Thanks to all who made the experience a great one I will be back for s These folks made everything super easy. Took care of all my needs and concerns. Thanks to all who made the experience a great one I will be back for sure More
by Mrjfgjr
Employees Worked With
None
