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138 Reviews of Glens Falls Toyota - Service Center
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November 17, 2012
On November 14, 2011, I had a 30,000 mile service and NYS on the 2009 Camry that I bought there last Nov. Two days later, I had another driver pull up next to me and tell me that my passanger side brake ligh on the 2009 Camry that I bought there last Nov. Two days later, I had another driver pull up next to me and tell me that my passanger side brake light was out. I tried to contact the service department to get that bulb changed as soon as possible, as I feel this is a safety issue, but they were on the other line and I was placed on hold, and told if it went to voice mail to press 0 to be transferred back to the office. It went to voice mail and I got transferred to the office and I explained the problem and the person advised since there was only one tech on tomorrow(Saturday) to bring it in Monday. I want to be clear that I believe the brake light was working until today and I am not disputing the work on Wednesday. The issue is that over the past couple years servic has been becoming harder and harder to get on the phone and I was hesitant to buy this car from Glens Falls Toyota because of it. I also was not able to contact service Wednesday to see if my car was ready, the office had to confirm that. I know service is busy and can't always answer and I have been told there are problems with the phone system, but everytime I try and call, I can't get through. That is the issue, not the quality of work or the service advisors. As for my brake light problem, I called Warren Tire and am taking my car there tommorow. I am disappointed in Glens Falls Toyota at this point and will probably have my car serviced somewhere else next time. I am editing my review because I have been emailed by the dealership and discussed the issues. Overall, I am happy with the service, unless it is something that I feel could be a safety issue and needs to be addressed quickly. More
by flany5791
Employees Worked With
office/unable to contact service
April 06, 2012
GF Toyota is a pleasure to do business with. Eric and Jim in the service department are great guys, very competent, friendly and thorough. My experiences with them over the last 6 years have been excell Jim in the service department are great guys, very competent, friendly and thorough. My experiences with them over the last 6 years have been excellent in every way. More
by Provost
Employees Worked With
Eric and Jim
April 04, 2012
Quality of service is always top notch. Jim sought to get me the best price on replacement parts for my vehicle and had the work completed in a timely manner. get me the best price on replacement parts for my vehicle and had the work completed in a timely manner. More
by Theadieman
Employees Worked With
Jim
April 04, 2012
I have been dealing with this dealershipfor many years. They are honest, forthright and friendly, and provide excellent service, value and work quality. I would recommedt them without hesitation. They are honest, forthright and friendly, and provide excellent service, value and work quality. I would recommedt them without hesitation. More
by sfeldman
Employees Worked With
Howard Lebowitz
April 03, 2012
I am new to the Glens Falls area as I am there for work business a few days a week. I have been to the GF toyota twice now for service on my Scion tC. The service department there has been overly accomod business a few days a week. I have been to the GF toyota twice now for service on my Scion tC. The service department there has been overly accomodating and friendly, likewise for the cashier's desk associates. It's clear their associates are well trained and experts in their field. I highly reccommend this dealership. More
by MykeUA
Employees Worked With
Service
April 01, 2012
It was easy to make a service appointment at my convenience. The final price was exactly the pre-job estimated price. I had use of a loaner car. The work was completed on schedule. The service convenience. The final price was exactly the pre-job estimated price. I had use of a loaner car. The work was completed on schedule. The service adviser explained what was done. They took care of the "extras" I specified. The shop maintains convenient hours. Everyone was friendly. Everyone who works there seems to have been there for a long time and they remember their customers names and preferences. The service shop appears unusually clean and well-maintained. I trust them. More
by steveno
Employees Worked With
Jim Stegman, Eric, Chuck
August 25, 2011
Friendly and responsive. They follow Toyota's guidelines for service and typically do not do things that may not be needed or are not due according to your car's mileage and/or driving conditions. Initial for service and typically do not do things that may not be needed or are not due according to your car's mileage and/or driving conditions. Initial experience with them as I purchased a used vehicle from an individual recently. I will use them in the future as long as I remain a satisfied customer. More
by fjross
Employees Worked With
Jim
June 19, 2011
Jim and Eric both are great easy to talk to guys that go out of their way to make sure you are given great service and fair pricing. They service my '07 Tundra and my '93 Camry of which the Tundra I purcha out of their way to make sure you are given great service and fair pricing. They service my '07 Tundra and my '93 Camry of which the Tundra I purchased from them. Eric even helped me get a grant towards my college tuition and Jim dropped the price on a set of tires below what another local retailer was selling them for. These are just a couple examples of their genuine care for their customers. More
by Jon S.
Employees Worked With
Jim and Eric
