Glens Falls Toyota - Service Center

Naomi and service department are the best Easy communication and updates on car status romeo runs a very professional department communication and updates on car status romeo runs a very professional department More

Unacceptable Service and Refusal to Honor Warranty on a Defective Brake Caliper I recently visited Romeo Toyota of Glens Falls regarding an issue with my 2023 Toyota RAV4 XLE Hybrid. The car currently h Defective Brake Caliper I recently visited Romeo Toyota of Glens Falls regarding an issue with my 2023 Toyota RAV4 XLE Hybrid. The car currently has just 20k miles, and I discovered a serious issue with the brake caliper that appears to be a factory defect. Given the low mileage and the fact that it’s a 2023 model, I fully expected this repair to be covered under the factory warranty. Unfortunately, Romeo Toyota not only refused to acknowledge the issue as a factory defect but also declined to cover it under warranty. This left me questioning both their service standards and commitment to Toyota’s quality assurance. It’s incredibly disappointing that a dealership representing such a reputable brand would treat a customer this way, especially when safety is at stake. If you’re considering service at Romeo Toyota of Glens Falls, be prepared for the possibility of denial on legitimate claims and a lack of empathy in handling factory-related issues. I expected far more from a certified Toyota dealership. More

Great Sales Pitch/Totally Fake Results Bought a Prius Prime from Romeo Toyota/A major part of the sales pitch was service and car loaners. In three years never could get a car loaner for service, Today Prime from Romeo Toyota/A major part of the sales pitch was service and car loaners. In three years never could get a car loaner for service, Today I was guaranteed one for 8:00 dropoff for service and pick-up a loaner and got told none available and we have a lot of cars ahead of you to service. I was told no one gets in until 9:00 to discuss this with, so I left no service. Last time I went in for my free oil change, 1:00 appointment, waited got done around 3:30, they tried to bill me for the FREE OIL CHANGE had to get a manager to prove what I was given at the time of purchase. Their sales team is outstanding at sales, just NOT TRUTHFUL about service. More

Danielle Kana and the crew were fantastic when we came to service our Toyota Four Runner. We waited a short time in a very user-friendly area where coffee was provided, optional snacks were available, and co service our Toyota Four Runner. We waited a short time in a very user-friendly area where coffee was provided, optional snacks were available, and comfortable chairs. The price was very fair and the work was well done. Zak had gone out of his way to sell the car and the dealership has been great. We would recommend them to anyone. More

Dear Romeo Toyota!In mid-June, I experienced a Dear Romeo Toyota! In mid-June, I experienced a post-repair (not Romeo) breakdown on 87 South, just 25 miles from my departure on a 6-hour car trip Dear Romeo Toyota! In mid-June, I experienced a post-repair (not Romeo) breakdown on 87 South, just 25 miles from my departure on a 6-hour car trip. After 2 hours roadside, accompanied by a dear State Trooper, AAA got me and our 2002 Prius to Romeo Toyota. Service Center being closed for the weekend, I was vastly cheered up by your Sales staff, who were earnest to sell me a new version, and just hilarious! Danielle called Monday, and was so very helpful, explaining what had occurred, and giving an estimate for repair. She was great handling questions and concerns. A day or two later, she personally searched for and found my drivers’ license and AAA card between the front seats, and sent them directly to me! Two weeks later, my husband picked up the Prius, and had an easy transfer! All in all, my experience with Romeo Toyota was just the best! Many Thanks to your entire staff for great customer service!! LB, Nantucket Is. and Bolton Landing More

Have been coming here since 2014, after purchasing my prius. Very satisfied with their work, the people,and their staff. Will continue to use them. prius. Very satisfied with their work, the people,and their staff. Will continue to use them. More

Very friendly and helpful service advisor. Gave me a nice loaner car while they fixed mine. No complaints. It seems they found the problems and fixed them. loaner car while they fixed mine. No complaints. It seems they found the problems and fixed them. More

Wait was short and pleasant in the waiting room. Receptionist was helpful but I don’t know her name. She answered a question about the battery in the key fob which was very nice and helpful. I’ll Receptionist was helpful but I don’t know her name. She answered a question about the battery in the key fob which was very nice and helpful. I’ll check her name next time. More

My car battery was dead, so I had AAA tow my car over to Romeo Toyota and I walked over from near Crandall Park. By the time I got to Romeo, a new battery had already been installed! Romeo Toyota and I walked over from near Crandall Park. By the time I got to Romeo, a new battery had already been installed! More