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Romeo Toyota of Glens Falls
Glens Falls, NY
785 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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785 Reviews of Romeo Toyota of Glens Falls
January 11, 2015
Head and Shoulders Above the Rest! My recent experience/purchase at Glens Falls Toyota was great. It went seamlessly with an understated level of excellence not seen in our previous vi My recent experience/purchase at Glens Falls Toyota was great. It went seamlessly with an understated level of excellence not seen in our previous visits to other dealerships. We felt like we were dealing with friends. More
by Miller12801
Employees Worked With
Gabrielle Smith
January 10, 2015
From Rags To Riches I took delivery of my new Camry this morning, and I'm very pleased. I had a negative experience with another Toyota dealer nearer to my home, but dec I took delivery of my new Camry this morning, and I'm very pleased. I had a negative experience with another Toyota dealer nearer to my home, but decided to go to Glens Falls since we had purchased our Sienna there a few years ago, and had a good experience. Larry worked with me to identify the car that was right for me, and we quickly agreed on a fair price. The dealership worked to locate the vehicle and deliver it the same week! Larry was fabulous to work with, extremely low key, friendly and helpful. Scott (sales manager?) also helped make the process a smooth one, by providing me clear options in a helpful manner, and by offering me a reasonable price. Ben Fuller was wonderful as well; he explained the financing of the vehicle and various options in a clear, concise manner. I especially appreciated being able to take delivery of the vehicle inside the showroom, since it was quite cold outside. The car looked great and we had a nice ride in it this afternoon. Thanks to everyone at Glens Falls Toyota that made it happen! More
by DaveO
Employees Worked With
Scott, Ben Fuller
January 07, 2015
Our Second purchase was another success :) I have been a Toyota owner for quite a few years now. Actually bought the 2001 tundra I still drive today from Glens falls Toyota Years ago.This week I have been a Toyota owner for quite a few years now. Actually bought the 2001 tundra I still drive today from Glens falls Toyota Years ago.This week we purchased our second Tundra from Bill Dockum at Glens falls Toyota.A 2015 Tundra.. I would recommend anyone who would like a quality vehicle and a honest deal I would recommend you talk to Bill Dockum. He was excellent to us before and was again. Thank you Bill. He went above and beyond to make us feel comfortable before during and after the purchase of the 2015 Tundra. I could not have felt more comfortable than i did dealing with Bill. We are beyond pleased. We are going to bring our daughter in to talk to Bill Dockum about becoming a first time Toyota owner because of the trust he has earned and the quality of Toyota!! More
by mastiff12846
Employees Worked With
Bill Dockum, Ben Fuller
December 06, 2014
Excellent! We just purchased a 2014 Tundra pickup truck from this dealer. We have purchased 2 Corollas, 2 Highlanders and 3 Tundra pickups from them over the ye We just purchased a 2014 Tundra pickup truck from this dealer. We have purchased 2 Corollas, 2 Highlanders and 3 Tundra pickups from them over the years. We have always worked with Gabrielle Smith on all of our purchases. We consider Glens Falls Toyota to be the best dealer we have ever worked with. We have had fantastic experience with all the Toyota vehicles we have owned over the years. We have been treated very fairly with all of the deals we've received in purchasing our Toyota vehicles at this dealership. There is never any high pressure sales pitch and they always go the extra mile for every detail that is important to us. All from switching out our snow plow to the new vehicle, re-installing our tonneau cover, ordering the rubber mats we wanted, re-installing our cargo net, even on one of our truck purchases, switching out a specific mirror we wanted. Little details mean a lot to us along with their friendliness, timeliness of closing the deal, taking care of all the paperwork and sending us off with a full tank of gas too. Gabrielle always does an excellent job working with us. We aren't real tech savy, so she spends a lot of time getting us on track with setting up our phones for "Bluetooth", giving us a one-on-one tour of all the gadgets in our new vehicles and especially helping us get started with our new GPS in this newest truck. Every purchase we have made working with Gabrielle has been smooth, quick and we've always been satisfied with the deal we get. We are also most happy with the service department over the years. It is simply excellent! They always accommodate our busy schedule for our service needs. We really can not say enough good things about our experience with this dealership. We've worked with them for many years and everything with them is excellent! There are other dealerships closer to us that we had bad experiences with. But, thankfully, we found Glens Falls Toyota and have never had a bad experience again and we don't intend to ever go to any other dealer. More
by bobnlin
Employees Worked With
Jim Stegman, Paul Wilkins, Gabrielle Smith, Ben Fuller
November 25, 2014
Worst ever beware!! Honestly I am shocked by the high reviews of this website. I never do reviews but I was compelled to do it this time. People should be warned that the Honestly I am shocked by the high reviews of this website. I never do reviews but I was compelled to do it this time. People should be warned that they will be lied to and cheated and stolen from. I will list 3 different instances. 1) I was calling around looking for the best deal I could get on tires for my Toyota tundra. I called this Toyota dealership and they gave me a price that was 250.00 more for the same 4 tires than the lia Toyota in albany which is a great dealership by the way.. I told this dealer that they were 250 more and they said the price was the price and they would not match albany and I should go there if I want that price! What? Wow!! They also said they don't work with other Toyota dealerships like most do. If I wanted to get special treatment I should have bought my truck at their place! I couldn't beleive it. Now I did not number these instances in the order they happened just so you know. 2) last winter it snowed a lot and I was lazy so I just let the wipers push the snow away. Well it broke the wipers / motor. What I didn't know then was that the wipers have a mechanism where they tighten up and stop working if they have to much stress on them or weight from snow. They lied and told me the whole motor had died and that it needed to be replaced AND it was not covered under my expensive 100,000 mile bumper to bumper warranty. I was too far away from albany and I needed to work the next day so I let them " fix it" but I kept the broken parts. 3) I broke my antenna off in the car wash and went to them to have it changed. I figured no big deal right. Quick easy fix it just unscrews . They told me it was a really bad place for the brake and that they probably would be able to get it out easily and I would need an entire new antenna mechanism or something like that and it would cost me like 200.00. I sat for 2 hours waiting for my repair and then they came to me and showed me some scratches on the area where they had tried to grab it and remove it but they couldn't get it so I was in for another expensive repair of something that seemed to be very inexpensive and easy. Finally I had had enough. I took my truck down to Kia Toyota in albany and told them what had been going on. Lia explained that the motor on my wipers was perfectly fine and even if it had not been its was 100 percent covered by my warranty. They then showed me how to easily fix it within like 2 minutes with a wrench if it ever happened again. They also removed and fixed the antenna in a matter of less than 5 minutes and they directed me to where I could get a tool that costs a couple of bucks to remove antenna from then on when using drive thru wash. It literally take 10 seconds to remove and put back on. They apologized for the dishonesty and horrible practices of the glens falls Toyota and recommended I file complaints with the dmv and better business bureau. I await the results. I feel most people that reviewed this dealership positively either do not know much about fixing vehicles which is fine or they were asked to give good reviews so the place could get more business. It's not a coincidence when you have 3 bad experiences..for those of you who don't want to travel all the way to albany, there is a Toyota dealership in saratoga. Maybe give them a shot but honestly you are being lied to and ripped off at this dealership even if you don't realize it. More
by mark meringolo
Employees Worked With
Not sure of names
November 18, 2014
*** "Certified" wreck *** Bought a "Certified"," never before been in an accident", vehicle from them at book value. One month later, found out the vehicle WAS in a prior acci Bought a "Certified"," never before been in an accident", vehicle from them at book value. One month later, found out the vehicle WAS in a prior accident. After PROVING prior accident to them, they appraised vehicle $7,300.00 lower than what they sold it to me for, a month earlier. They refused to refund me any money for the corrected vehicle value, laughingly saying "Buyer Beware". More
by UNHAPPY!
Employees Worked With
Howard Lebowitz, Glenn Racicot, Mike Abodeely
November 12, 2014
the BEST dealership around My transition from old car to new was seamless, quick and painless. I have never met friendlier people in the business. Scott was incredibly knowledge My transition from old car to new was seamless, quick and painless. I have never met friendlier people in the business. Scott was incredibly knowledgeable and more than accommodating for me and for what I was looking for. Larry was so kind and professional. He made sure everything was what I wanted (including the flavor of jam). I was treated so well, you would think I was family or something! I am so incredibly elated with my 2005 Toyota Avalon, it is the perfect fit for myself, my pup and my life. Thank you so much Glens Falls Toyota!! More
by maryridd
Employees Worked With
Scott Blaauboer
November 09, 2014
Great experience From our first trip to the dealership to the day we drove our 2014 Camry Hybrid (with 2 miles on the odometer) out of the lot. We never had a complain From our first trip to the dealership to the day we drove our 2014 Camry Hybrid (with 2 miles on the odometer) out of the lot. We never had a complaint. Tina was helpful, courteous, patient and professional - as was every other person we encountered. We are still learning about our first new car in way-too-many years, but we know we can drop by whenever we need help. We are confident that we made a good decision. More
by lois.hellman.7
Employees Worked With
service manager - sorry, I do not recall his name., Howard Lebowitz, Ben Fuller, Tina North
November 08, 2014
Wonderful Everyone that I worked with when I traded in my car were outstanding, personable, friendly, and very helpful, and patient. I never felt pushed and eve Everyone that I worked with when I traded in my car were outstanding, personable, friendly, and very helpful, and patient. I never felt pushed and everything was explained to me with patience and kindness. More
by JEGL
Employees Worked With
Ben Fuller
November 08, 2014
My New Truck My wife did all the work, I just signed the paperwork. Peg got money off the asking price and exactly what I wanted for my car. This is my second ne My wife did all the work, I just signed the paperwork. Peg got money off the asking price and exactly what I wanted for my car. This is my second new vehicle at GFT and I would go back again. More
by MikeMcE
Employees Worked With
Howard Lebowitz, Gabrielle Smith, Ben Fuller
