Romeo Toyota of Glens Falls

GF Toyota saved me headaches, more trauma and lots of money First of all, let me cut to the chase and tell you what I've learned, and then if you're interested you can read the rest of my story because my stor First of all, let me cut to the chase and tell you what I've learned, and then if you're interested you can read the rest of my story because my story is not short, but I will try to summarize the best I can: I will be bringing my car to GLENS FALLS TOYOTA for any service I might need in the future. I really had a bad experience at another Toyota dealership which, if I allowed and which at the time seemed like the easy way out, could have resulted in a lot of unnecessary money, time, additional aggravation and inconvenience. The people at Glens Falls Toyota were fair, honest and gave me excellent service and really helped me out of a bad spot. So my story -- I own a 2012 RAV4 Toyota, bought brand new, one owner, and now having approximately 40,000 miles, just out of the 36,000 mile warranty. Due to lit ABS and tracking control panel lights, I brought my car into a Toyota dealer just south of Glens Falls - where I originally bought the car - on a Wednesday at 10:30 in the morning to fix whatever the problem was indicated by the panel lights. At approximately 2:30 p.m. the same day, after waiting all that time in their showroom, I was informed the service department did not know what was wrong with my car but that I also did not have any brake lights and the fee would increase from $90 to $500 diagnostic fee if they were to find the problem, and if they were to proceed they needed my ok. Not happy, but hoping I could rely on the dealership I bought the car from, I gave them the go ahead. By Thursday, the next day, at approximately 2:00 p.m., I was informed I needed a new ABS actuator, later changed to ABS controller, resulting in a verbal quote of $3345 parts and labor, but the $500 diagnostic fee would be subtracted from the total if I had the work done there. Toyota, having the good reputation it does, the car JUST being out of warranty and totally outraged by everything, I thought something was amiss and contacted Corporate Toyota later that day, Thursday, to complain about the outrageous bill. I placed my complaint with the Toyota representative, told him the part I was advised the car needed and how much the bill was - $3345 at that point - that the car was just out of warranty and that Toyota should stand behind their product and offer some assistance in the matter with such a high bill. The corporate Toyota representative contacted me the next day after speaking with the service manager. The Toyota representative from Corporate Toyota informed me that the service manager said the car was not in his shop and the car had not been diagnosed!! I informed the corporate Toyota rep at that point that the car had been in this service manager's shop, sitting for two days and had been diagnosed resulting in a bill of $3445. The rep also informed me he could not assist until my car was diagnosed since the service manager told him my car was not there and had not been diagnosed. Absurdity! Having lost faith in this dealership and totally traumatized, the following Monday I took my car to GLENS FALLS TOYOTA for a second opinion (driving up the Northway with no brake lights and only flashers). At this point it was an emergency situation. GF Toyota set me up with a rental car, and by the next day they called and said my car was ready. No mess, no fuss. When I came to pick up my car, I was informed by GF Toyota that GF Toyota inspected my vehicle, which I didn't realize the inspection was due, ordered a new seatbelt that to any onlooker was faulty, informed me the seatbelt was still under warranty, which I didn't know, fixed the panel light problem and brake lights, stating the whole problem with the panel lights and brake lights was a relay and not some actuator as stated by the other dealership, that my car was good, that they would contact corporate Toyota to see about getting assistance with the cost of parts and labor on my behalf and gave me a total bill of $589!!! That's a far cry from the original stated price of $3445 by the other dealer. I don't know what the other dealer's problem is or was, whether they are just incompetent or professionals at snow jobs, but, hopefully, anyone reading this will take heed and learn a lesson easily through me. Thank you Glens Falls Toyota. You saved me time, money and aggravation. I will be seeing you in the future to service my vehicle. More

RAv4 purchase absolutely a fantastic experience. they were fantastic, no pressure, a decent price and extremely delivery explanations right down to the radio. The absolutely a fantastic experience. they were fantastic, no pressure, a decent price and extremely delivery explanations right down to the radio. They were by far the best car buying experience I have ever had and since I am 74 years old I have purchesed a few cars in my time. a new Rav4 from them and I am extremely happy. More

The sales people treated my very well. Glens Falls Toyota Sales people were very friendly and very easy to deal with. They listened to me and were very thorough in showing us all of the fe Glens Falls Toyota Sales people were very friendly and very easy to deal with. They listened to me and were very thorough in showing us all of the features of our vehicle. More

Good Experience We just bought a new Tundra. We are very happy with our purchase and our dealings with the great staff at Glens Falls Toyota. We are repeat customers We just bought a new Tundra. We are very happy with our purchase and our dealings with the great staff at Glens Falls Toyota. We are repeat customers and I'm sure will return for our next purchase. More

This Was Easy! Glens Falls Toyota makes car-buying a pleasant experience. I took as much time as I needed selecting the car I wanted. The sales staff was accommoda Glens Falls Toyota makes car-buying a pleasant experience. I took as much time as I needed selecting the car I wanted. The sales staff was accommodating, helpful and very knowledgeable about the various features of the models I was looking at. The finance office gave me lots of choices and clearly described them. At delivery, the staff took care of all the details with DMV, demonstrated all the features of the car, and set up the BlueTooth devices for me (a lot faster than I could have done it). More

A Fair Deal The dealership provided a very straightforward and fair deal for my purchase with trade-in. I dealt with this dealership ten years ago with my first The dealership provided a very straightforward and fair deal for my purchase with trade-in. I dealt with this dealership ten years ago with my first Prius but had moved 25 + miles away. As I was in the market for a new Prius, I visited dealerships closer to home. They were not satisfactory in their general approach. As a result, I reverted to the dealership that I was familiar with years ago. Fortunately, they were even better in terms of their facilities and staff. I was very pleased with their direct and helpful manner of the sales person, Bill Dockum. It was an easy decision to deal with Glens falls Toyota. More

Excellent Experience We bought a used car from Glens Falls Toyota. Was the easiest car buying experience ever. From the time we walked in the door to the time we left. Tin We bought a used car from Glens Falls Toyota. Was the easiest car buying experience ever. From the time we walked in the door to the time we left. Tina was very friendly, answered all our questions, and was very up front. The used car price was right and the trade was fair. We're very happy!! More

CAR LEASING EXPERIENCE THIS HAS BEEN THE MOST ENJOYABLE EXPERIENCE I HAVE EVER HAD IN AQUIRING A NEW MOTOR VEHICLE MUCH OF IT DUE TO BILL DOCKUM. BILL WAS PATIENT AND CLEAR THIS HAS BEEN THE MOST ENJOYABLE EXPERIENCE I HAVE EVER HAD IN AQUIRING A NEW MOTOR VEHICLE MUCH OF IT DUE TO BILL DOCKUM. BILL WAS PATIENT AND CLEAR IN EXPLAINING THE FEATURES OF THE CAR AND THE LEASING ARRANGEMENT THAT WE HAD NEVER DONE BEFORE. HIS APPROACH WAS VERY KINDLY AND LOW PRESSURE WHICH WAS MOST APPEALING TO MY WIFE AND MYSELF. HIS KNOWLEGE OF THE PRODUCT WAS ALSO EXCEPTIONAL. THROUGHOUT THE PROCESS HE WAS MOST HELPFUL AND KEPT US INFORMED OF EVER DETAIL ALONG THE WAY. BEN FULLER WAS ALSO VERY HELPFUL AND RESPECTFUL TO TWO PEOPLE IN OUR MID-SEVENTIES AS WE LEARNED ABOUT THE LEASING PROCESS. BOTH OF THESE MEN ARE A CREDIT TO YOUR ORGANIZATION AND I WOULD NOT HESITATE TO DEAL WITH THEM AGAIN AND TO RECCOMEND YOUR DEALERSHIP TO OTHERS. P.S. THE JAR OF JELLY AT THE END WAS A NICE SURPRISE AND DELICIOUS. More