Romeo Subaru

Struck a deal till they pulled some funny business Dealt with these guys for three weeks. Finally made a deal or so I thought. Both parties verbally and via text agreed to a price on the used car I wan Dealt with these guys for three weeks. Finally made a deal or so I thought. Both parties verbally and via text agreed to a price on the used car I wanted to purchase and a trade in value for my vehicle. I agreed to come to the dealership that day. An hour before I was gonna be there to put money down and sign paper work they called and told me they were gonna give me $2,000 less on my trade in then was just agreed upon an hour and a half earlier. Guess my car lost $2,000 in value in 3 hours. I stopped in to speak to a manager to see if this issue could be resolved somehow. He left me in the lobby for close to an hour. Finally came to the lobby and attempted to brush me off. I had to ask if we could go to his office to speak. When we got to his office and I tried to talk about the issue he proceeded to cut me off. Saying he didn’t agree to a sale. his salesman was at fault. He continued to talk down to me like I was a kid. I thanked him for his time and left. Posted a review on google and got a comment that said they wanted to call and speak to the manager. Called and left a message for the GM and 4 days later I’m still waiting for a return call. More

What a amazing place to do buisness When I purchased my STI I had no idea I would be treated with so much respect and dignity. Nick Dane is phenomenal and his passion for Subaru Shines. When I purchased my STI I had no idea I would be treated with so much respect and dignity. Nick Dane is phenomenal and his passion for Subaru Shines. More

Honest Approach Bought my Subaru from Nick Dane at New Country. Really liked his approach with us, felt we got a honest deal! Will definitely send my friends to New C Bought my Subaru from Nick Dane at New Country. Really liked his approach with us, felt we got a honest deal! Will definitely send my friends to New Country. More

Excellent Service Purchased a new 2018 Cross trek from New Country Subaru. My salesman was Nick Dane. A fair price and excellent follow up on small issue! Purchased a new 2018 Cross trek from New Country Subaru. My salesman was Nick Dane. A fair price and excellent follow up on small issue! More

Easy , stress free and enjoyable I absolutely loved working with Nick Dane at this dealership. He made the whole process of choosing the right vehicle with all the options I wanted fu I absolutely loved working with Nick Dane at this dealership. He made the whole process of choosing the right vehicle with all the options I wanted fun and enjoyable. The stress free environment at this dealership is something that I never would have expected at a car dealership and am very thankful for . I highly recommend Nick Dane when choosing your next vehicle. Way to go Subaru !!!! More

Why Subaru ? My granddaughter and her boyfriend were driving along a main road at around 50 mph when a truck crossed a stop sign without stopping right in front of My granddaughter and her boyfriend were driving along a main road at around 50 mph when a truck crossed a stop sign without stopping right in front of them. My 2015 Subaru Legacy was totaled in the head on collision but the couple, although pretty badly shaken up, survived with minor injuries. I have just replaced the car with a new 2018 Legacy. Having shopped around at all Subaru dealerships in the Capital district I finally accepted the very best interest free deal at New Country Subaru. The salesman, Ethan Smith, showed a superior knowledge of the car’s many features and, after the experience at other dealerships, it was so pleasant negotiating the purchase. No hard sales tactics and a reasonable price. I cannot rate the service at New Country Subaru yet, as the car is not yet 1 week old. More

New Crosstrek purchase I’d like to thank the staff for making my purchase quick and easy ! Some hoops were jumped thru to make it happen. What a great vehicle.... highly r I’d like to thank the staff for making my purchase quick and easy ! Some hoops were jumped thru to make it happen. What a great vehicle.... highly recommended More

Purchase Crosstrek The customer service at New Country Subaru is outstanding. I went to find a car that would be suitable for my family and the salesman helped me find t The customer service at New Country Subaru is outstanding. I went to find a car that would be suitable for my family and the salesman helped me find the perfect car and in the price range I needed. My family and I love my new Crosstrek. More

Bought my 2nd subaru I have officially owned two subaru's in my life and I don't consider myself that old (only 30) and I purchased a new 2017 Subaru WRX from Ryan Fayette I have officially owned two subaru's in my life and I don't consider myself that old (only 30) and I purchased a new 2017 Subaru WRX from Ryan Fayette and he was outstanding. Found the car I wanted, which there was almost none available and got me into it with haste. Service is outstanding as always (Have brought my Fords and Mazdas.) 10/10 would buy again More

Waiting. No calls back. had a small fender bender inch I had to have my rear hatch replaced by a body shop. The electrical had to be done by New Country Subaru. A part needed had a small fender bender inch I had to have my rear hatch replaced by a body shop. The electrical had to be done by New Country Subaru. A part needed to be ordered by New Country and it took over a week to contact the body shop to say the part was in. In the mean time I had no vehichle. Upon getting the car back there was still electrical problems for which I had to bring the car back to New Country but I waited this time. I was told that the tech looked at it and that it needed yet another part and I would be contacted. Time flies and a week & a half later no call so I called them & got the answering service. No call back! Called numerous times again finally got someone who said someone else was handling my "case" and that they would get right back to me. Phew guess what no call back! Finally call the body shop and they had been waiting for their calls to be returned too. They had no calls returned. I finally threathened that I was calling my insurance company & behold I got a call back! But it was to tell me that after a week & a half the tech finally wrote the report up and that my electrical problems MAY have been caused by the fender bender. Now it's between the insurance co. the body shop & New Country! May never get it fixed at this rate. Thanks for nothing New Country More