Romeo Nissan - Service Center

Dez Willam’s is amazing! !! Very helpful and pleasant😀 So happy she is back at Romeo Nissan Would highly recommend her for all you service needs👍 !! Very helpful and pleasant😀 So happy she is back at Romeo Nissan Would highly recommend her for all you service needs👍 More

Eric Mannese was very helpful and is always answering my questions when i call and always takes care of me and my car questions when i call and always takes care of me and my car More

I wish I could give less than 1 star because they are Absolute crooks. The moral of the story: Do NOT go here for any reason. I had my vehicle brought there back in July because it was stalling out whil Absolute crooks. The moral of the story: Do NOT go here for any reason. I had my vehicle brought there back in July because it was stalling out while driving. Mind you this is a Brand-new 2019 Nissan I purchased from THIS dealership. I am the first and only owner and I get the vehicle serviced regularly, just not here because I always feel like dealership service centers take advantage of their customers, especially if they are women. When I was having this issue my vehicle had just over 39,000miles on it. They were going to take at least a week to even look at my car that was not drivable and could not offer me any rental car for the time being, claiming there was a 2 week plus wait for rentals. My option through my warranty was they would reimburse up to $35/day as long as the vehicle was actively being worked on, and the prices for rentals on the lower end were well over $100/day...not to mention my vehicle was not going to be worked on for several days at best. It was more cost effective to pay for a ride to get to and from work, which of course is not reimbursed at all. These issues aside, Kingston Nissan said the problem with my vehicle was that the air filter was dirty and clogged the mass airflow sensor, causing my vehicle to stall. The video they sent me of the "dirty" air filter was just slightly discolored, and had no debris inside. I would expect if it was truly bad enough to cause so much damage to my vehicle there would have at least been a few leaves or acorns and much heavier discoloration. They were unable to provide me with the sealed by design, yet "clogged" mass airflow sensor as evidence when the services were rendered, only the old air filter. They replaced the air filter, mass airflow sensor and flushed out the system. It was only after the services were rendered and I went to get my vehicle that they informed me it was not covered by my "ultimate" warranty package and if I wanted my vehicle, I would have to pay for the services myself. They claimed the cause of the issue was because I hadn't received my last oil change at their facility, so the other shop must have put my "dirty" air filter in backwards and caused the issue. The shop I use for everything non-Nissan Warranty related did not cause this issue. I contacted them and they pulled up the security footage proving that not only did they not put my air filter back in backwards, they did not even touch that side of the vehicle during the service. This other shop fully covers all of their services under their own warranty and had I been told this was the cause of the problem prior to it being fixed, I would have had them tow my car there and fixed the problem they allegedly caused, if they had actually caused it. In fact, prior to watching the security footage, the shop owner asked why I did not do just that. I did not know that Kingston Nissan was going to play the blame game when it came to receiving payment for their work, because who would expect that? I purchased the most expensive warranty option for my brand-new vehicle that then broke down with just over 39,000 miles on it, why would I expect any sort of payment issue, is absolutely should be covered under warranty. I have tried calling multiple times and cannot get a call back. I e-mailed the service and general manager and again, did not receive a call back. This "service" is absolutely despicable. I will not be returning to Kingston Nissan for any reason, service or sales because clearly their entire operation is a scam and I strongly urge everyone to do the same. More

Very poor service. They don’t take appointments for oil changes and now I have at least 1 1/2 hour wait to get in. My backup camera doesn’t work again but they may be t They don’t take appointments for oil changes and now I have at least 1 1/2 hour wait to get in. My backup camera doesn’t work again but they may be too busy to look at it. All under warranty. Very unsatisfactory More

Horrible service and follow up after purchase. I don’t recommend this place at all. They just want your money. I was very disappointed by this establishment. recommend this place at all. They just want your money. I was very disappointed by this establishment. More

From start to finish the experience was superb! Margaret and Dez are outstanding members of your team and made my experience excellent! I love my Nissan and Dez are outstanding members of your team and made my experience excellent! I love my Nissan More

Tim Lavella is the best very professional very honest and he’s a hard worker .i love Kingston Nissan the manager is awesome they work for you. he’s a hard worker .i love Kingston Nissan the manager is awesome they work for you. More