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Romain Cross Pointe Auto Park - Service Center
Evansville, IN
10 Reviews
10 Reviews of Romain Cross Pointe Auto Park - Service Center
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November 19, 2023
Purchase a Jeep from Romain and yes it has issues but service manager Joe did address them and all was fixed highly recommend this dealer see Jacob in sales he went above and beyond to make me happy its service manager Joe did address them and all was fixed highly recommend this dealer see Jacob in sales he went above and beyond to make me happy its good jeep and clean ...you won't find a better dealer in Evansville More
by iuhooisers27
Employees Worked With
Joe , Chad Smith
August 31, 2021
Went to Romain to get my brakes on my 2012 Terrain inspected. Left with a 2021 Subaru Outback.Tyler Emmett sold me on the value and safety features of the Subaru Outback. Tyler was professional & pati inspected. Left with a 2021 Subaru Outback.Tyler Emmett sold me on the value and safety features of the Subaru Outback. Tyler was professional & patient in answering questions. Was extremely satisfied with the entire experience and purchase including the price. Highly recommend Romain and Tyler Emmett to anyone looking for a vehicle. More
by Dzia
Employees Worked With
Tyler Emmett, Scot Sanderson
August 18, 2017
I'm over it. We had a bad experience due to timing with a vacation, and I wrote a bad review. The response from the dealership wasn't great, but i probably expect We had a bad experience due to timing with a vacation, and I wrote a bad review. The response from the dealership wasn't great, but i probably expected too much. More
by Brad12345
Employees Worked With
Service
January 19, 2017
Why do I keep doing this? Yet another recall for my WRX. Called to schedule service on New Years Eve, was told I would be contacted when they had the parts. Should have been ab Yet another recall for my WRX. Called to schedule service on New Years Eve, was told I would be contacted when they had the parts. Should have been about a week. Almost two weeks went by and I didn't hear anything, so I called them. Turned out the parts had been in and 'oh, my! No one called you?'. Made an appointment for Wednesday of the following week for the recall and for them to check on a couple other issues (because I'm an idiot). During that call she told me that they couldn't do Wednesday after all and that Thursday was available. I received a call on Tuesday (which I missed) and no voicemail left. I called back and was told it was probably a courtesy call for my upcoming appointment. Showed up for my appointment and no one was at the service desk. I had to call the main line to get someone to show up and was told that my appointment was Wednesday. Plus, I'm really tired of auto guys trying to make me feel like an idiot. I know how cars work and if it didn't have a million computerized parts I wouldn't bring it to you. Next time I have to bring it in for a recall I'm going to take a vacation to Indy, so I never have to come back here ever again! More
by Miyao
Employees Worked With
Carol
March 25, 2015
Great customer service!! I purchased my 2009 Toyota Rav4 from Romain 3 years ago. Recently, I had a problem with my seat belt not buckling. My car was no longer under "bumpe I purchased my 2009 Toyota Rav4 from Romain 3 years ago. Recently, I had a problem with my seat belt not buckling. My car was no longer under "bumper to bumper" warranty, so I scheduled an appointment with the Romain service department. Debbie Fischer took great care of me; she answered all of my questions and I was one satisfied customer! More
by Cosmo
Employees Worked With
Debbie Fischer
December 18, 2012
I bought a vehicle from this dealership " the home of the lifetime drive train warranty." What a joke! My vehicle has NOT worked properly since the first time I took it to those people under this so of the lifetime drive train warranty." What a joke! My vehicle has NOT worked properly since the first time I took it to those people under this so called warranty. It is the same problem EVERY time. Their techs do NOT know their vehicles, in fact, I think they do damage to your vehicle when it's in their possession. Now they are refusing to honor their warranty and they have given me wrong information about the status on my vehicle and they lie through their teeth straight to your face. They lack integrity, respect and have no idea what true customer service is. It saddens me that they take advantage of people without having any remorse. It's all about the dollar with these people. Shop at your own risk when dealing with these crooks! More
by Onepissedcustomer
Employees Worked With
Larry Renschler
March 09, 2005
We purchased a car from Romain that we later found out had been wrecked (which was never disclosed to us). The frame was bent and couldnt even be completed attached to the subframe. After several weeks o had been wrecked (which was never disclosed to us). The frame was bent and couldnt even be completed attached to the subframe. After several weeks of trying to speak with Mr. Renschler, he finally returned our call. At first he denied that there was a problem. Then, he tried to downplay the problem. Finally, he just blew us off. While we dont have the time or money to pursue the matter, we are very unhappy and will NEVER do business with Romain again. More
by contagiousmagic
Employees Worked With
Larry Renschler
