Rohrich Lexus

Great sales experience Raj made the purchase of our Lexus a great experience. He was very knowledgable and did not pressure us. He explained all options and told us to fee Raj made the purchase of our Lexus a great experience. He was very knowledgable and did not pressure us. He explained all options and told us to feel free to call with any questions. After a few days he even called to check on how everything was going, he was genuinely concerned about our satisfaction. Thank you Raj More

Lexus should pull their franchise Totally unprofessional, salesman had more excuses and kept changing his story.he needs to understand that when he makes a promise he stands by it. Thi Totally unprofessional, salesman had more excuses and kept changing his story.he needs to understand that when he makes a promise he stands by it. This is the worst dealer experience I have EVER had when trying to purchase a car. Took me 45 minutes to purchase replacement nat four days. More

Took my car in for an early morning state inspection I like to get in early and on my way ASAP. My appointment was for 7:30. It was cold and I got there before the office opened. One of the service repre I like to get in early and on my way ASAP. My appointment was for 7:30. It was cold and I got there before the office opened. One of the service representatives invited me inside and Guy Marasco quickly and efficiently check me in. He directed me to the lounge where I got a hot drink and sat down and read my morning paper. My wait was a comfortable stay with quiet place to read. I was in and out in an hour and a half. More

Lexus RC F I've visited both Lexus dealers here in western pa. The other dealership treated us like unworthy or not being able to afford and thus had us waiting I've visited both Lexus dealers here in western pa. The other dealership treated us like unworthy or not being able to afford and thus had us waiting and talked down to us. Well despite our appearance we were treated humanly and not prejudiced here at Rorich. We will be purchasing and I will refer all my friends, coworkers, and business partners that Lexus is luxury and Rorich is the best deal and atmosphere to purchase no matter what color, religion, or status you fall into. More

Excellent customer service and service afterwards General manager and staff are extremely professional and friendly. I feel like home here. I would not consider purchasing from anywhere else. I recomm General manager and staff are extremely professional and friendly. I feel like home here. I would not consider purchasing from anywhere else. I recommend to visit and experience such quality and pleasurable experience. More

Service visit Well let me tell you! I never experienced customer service like I did here. Service manager and service rep were extraordinary they went out of there Well let me tell you! I never experienced customer service like I did here. Service manager and service rep were extraordinary they went out of there way just to satisfy me and ensure my service visit was exceptional. The work was thorough precise and detailed. I have never experienced a service dept so professional and timely! Once you deal here you won't consider any other service department. It brightened my day and I enjoyed the waiting area. The best Lexus dealer in western pa! Don't take my word go and experience for your self you won't be disappointed. They are truly the "pursuit of perfection" just like my car!!!!! Thank you Rorich!!! More

recertified used car well this is a worst dealer in my life to deal on year of 2010 I came to buy a recertified lexus rx350 at this dealer as saleman guarantied that the well this is a worst dealer in my life to deal on year of 2010 I came to buy a recertified lexus rx350 at this dealer as saleman guarantied that the car had no accident involved before but one year later my car turn out as a nightmare first the car paint was losing smooth finish then it paint color was fade day by day then it was began chipped off on both mirror and front bumper I took it back to dealer 7 times but this dealer denied all the thing to my car and no answer for me why was a certified used car happened this way and told me that if I want to re paint I have to pay out of my pocket for and they insisted that car had not been re paint or was in accident before I took my car to a auto body shop and as they told me that my car had been repaired on all over body and there might be as a wreckage before I bought later I did not why rohrich lexus was agreed to re paint my car for no cost and even gave a free car rental... I will never buy any car from this dealer again and recommend people if want to buy should ask for a car report to use as a proof in case you need it later as my incident More

It doesn't really get better than this. My name is Ethan Nicholas and I am from Pittsburgh, PA. I have a 2014 Lexus iS350. I am writing this review because I felt compelled to share my exper My name is Ethan Nicholas and I am from Pittsburgh, PA. I have a 2014 Lexus iS350. I am writing this review because I felt compelled to share my experience with anyone that is willing to read it. I don’t write reviews often, but this experience is noteworthy enough to share. I met the manager of Rohrich Lexus, Carlos Echevarria, in early summer of 2013. He was so helpful, friendly, and courteous that he has since then become a good friend and a person in the Pittsburgh community that I have come to respect. I’ll be a Rohrich customer FOREVER and we can chalk it up to the SUPERIOR service they have at Rohrich. Let me elaborate. First of all, the customer service is unreal. I remember when I came to see Carlos about the different models available in August of 2013. I was surprised that he, the GM of the dealership, was so available and willing to answer all of my questions. He was not rushed despite his other tasks at hand. Normally at a dealership my experience has always been that the GM is too busy to be disturbed. Upon arrival, they took my other car, and washed it while I was with Carlos. They even vacuumed the inside. I wasn’t expecting that. I took one of the iS250 models out for a test spin and the salesman was extremely knowledgeable about the car. I returned a week or so later and purchased the car. I found that I was given an upgrade to tier-1 financing and my wait time was way less than I anticipated. Because my car wasn’t available they had to ship it from a different city, they informed me it may take a couple weeks to arrive. That was true and I was not even charged a transport fee! Since then I have witnessed Carlos in action through his church and with several non-profits that he serves. In fact, fun story, I showed up to a charity 5K race one morning with my good friend Bob Lafon around 7AM (on a Saturday mind you) and wouldn’t you know – Carlos was there with his wife helping to organize the race. It was Living in Liberty, a non for profit organization that is trying to end human trafficking and aid local victims. How does a guy that already works 80 hours a week find time to volunteer that early on a Saturday? When the race was over I learned Carlos went into work a 12 hour day. Furthermore, I was dropping clothes off at another non-profit organization called “Repurposed” on the other side of town - right around the time it was being opened. Repurposed is like a Salvation Army store to raise money for charity. They were not open yet, but through the window as I carried bags of clothes past the storefront, I saw Carlos Echevarria on his hands and knees painting the counter of the new location. This was at 8:00PM or so on a weekday. He let me in and accepted the clothes on behalf of the store. Those are only TWO of the instances I can think of at the moment and they happened by chance in passing. The thing about Rohrich Lexus isn’t just the customer service, it’s the people they have that work there. Upstanding, fair, forthright, and good people. I had no idea that when they mention “You are part of the Rohrich family” when you buy a Lexus, that they really mean it. In the meantime I have had my car serviced, and it runs like a dream. They delivered on everything that was promised and I am proud to be a loyal customer! More