Roger Williams Chrysler Dodge Jeep Ram - Service Center

The service advisor was excellent and responsive to my request. I got home and had oil on the floor of the garage. This is because the mechanic spilled oil when removing the oil filter and didn’t clean it request. I got home and had oil on the floor of the garage. This is because the mechanic spilled oil when removing the oil filter and didn’t clean it up. The service advisor promptly, upon my return to the dealership, cleaned the spilled oil from under the vehicle and apologized for me having to return. More

Service was excellent! Leland is a great service advisor for you all. I'll return soon? Thanks Leland is a great service advisor for you all. I'll return soon? Thanks More

This was a quick service. Setting up the appointment is always easy and this time was no exception. I could get my oil changed quicker, but I prefer having the record of t Setting up the appointment is always easy and this time was no exception. I could get my oil changed quicker, but I prefer having the record of taking care of my car. The service contract for oil changes makes it more affordable. More

Roger Williams did a great job on service on my jeep. They got me in and out in short time and made me aware of a package I can buy to save $150 on oil changes. Everyone was very attentive and made sure They got me in and out in short time and made me aware of a package I can buy to save $150 on oil changes. Everyone was very attentive and made sure I had been helped. Thanks More

Took my 2023 Ram 1500 Longhorn Limited in for new tires, front end alignment, oil change and a software recall. Worked with Leland and he explained all of the work to be performed. It was quite a bit of wor front end alignment, oil change and a software recall. Worked with Leland and he explained all of the work to be performed. It was quite a bit of work to be done, so I left it at the dealership and went on to work. Took about 6 hours. Leland called and said my truck was ready. Picked it up and was very satisfied with all of the work that was performed. More

Signed up for a service online $500 worth. Pulled into bay, nobody around. Stood there for a minute or so walked by estimators desks. Nothing. Nobody wants my business? Walked into cashier, sh Pulled into bay, nobody around. Stood there for a minute or so walked by estimators desks. Nothing. Nobody wants my business? Walked into cashier, she was a bit snarky, I asked who I should see as I set an appt online and she replied with anyway while leaned back in her chair. Have been here before and didn’t expect much but after servicing my vehicle at Toyota for the last two years but taking my wife’s Jeep here, service is nominal at best! Would I recommend, eh maybe if for just work to be done but wouldn’t say it’s a highly recommend or even to expect much from this dealership. More

I received a promotional Email for (2) Full Synthetic oil changes for $130. This coupon also included the VIN to my vehicle, so my assumption is that they would not send me a promotional coupon for my E oil changes for $130. This coupon also included the VIN to my vehicle, so my assumption is that they would not send me a promotional coupon for my EcoDiesel that was not applicable. So I scheduled my appointment for the next day. Upon arrival I was met, after standing around for about 5 min, and I mentioned that I had received the coupon. I was promptly told that it does not apply to EcoDiesels and did I want to still get my oil changed. I had driven 45 min to get to the dealership, so I was not going to just leave. As someone that is in sales, I think it is shady to send out marketing material that is misleading just to get a customer in the door. This leads to trust issues and will lose business. Additionally, I was planning on buying shocks, struts, new tires, sway bar bushings as well, but that pull through revenue was lost because I didn’t trust that I was going to be taken care of. In my opinion, it should have been handled by taking care of the customer, and then going to the marketing team that sent out the coupons to ensure the customer and dealership are not put into the position of breaking the trust of customers. Feel free to reach out to me if you would like to Discuss further. More

Our salesman was very patient and nice. Definitely I recommend this dealer to my fruwbda Definitely I recommend this dealer to my fruwbda More

Great, great, service! Daniel & the staff/employees did an amazing job on my deer hunter truck. Nice, professional & outstanding work, just like other dealings we have had Daniel & the staff/employees did an amazing job on my deer hunter truck. Nice, professional & outstanding work, just like other dealings we have had there. Thank y'all!! More

The Service was excellent in all respects. My Compliments to Leland. A Job well done! My Compliments to Leland. A Job well done! More