Roger Williams Chrysler Dodge Jeep Ram - Service Center

Shelby Tengco is the BEST! We live in Mineral Wells and opt to take our vehicles to this service department because they are always accommidating and keep us updated on things! We live in Mineral Wells and opt to take our vehicles to this service department because they are always accommidating and keep us updated on things! Husband's truck had a EGR recall and the parts were scarce. Shelby kept us updated the entire time and let us know when they got the part and when it was done! Best part is he had a loaner which she had already worked out for us while they had the truck! More

Easiest experience I've ever had for Service!! I worked with Shelby in the Service Center; or actually she worked with me to make my Service needs "painless". I had a major issue with a newly pur I worked with Shelby in the Service Center; or actually she worked with me to make my Service needs "painless". I had a major issue with a newly purchased used vehicle, and Shelby went out of her way to repair my Jeep, and kept in constant 'contact' with me to keep me informed on the (quick) progress of the issue(s). I highly recommend you talk to Shelby if you have any Service questions on your vehicle. More

Doing just enough to get it out the door My first service dept experience here was with my 2012 2500 Ram in Nov 2018. At that time it was a oil change, tire rotation and diesel fuel service. My first service dept experience here was with my 2012 2500 Ram in Nov 2018. At that time it was a oil change, tire rotation and diesel fuel service. By the weekend I was on the side of the road due to the fuel pump fuse blowing and a 250.00 tow bill back to the dealership. (I live an hour away) They did not charge for the blown fuse as they was not sure whose fault it was. They just worked on this part of the system, it never blew before and has not since so I know whose at fault. I had purchased a oil change package so I went back for a second visit on July 2019 to have the oil changed and tires rotated. During the rotation they found two of the rear lug studs had been cross threaded from the last visit. Instead of replacing what they had damaged, they refreshed the damaged threads. I am not too happy about that, but maybe it is for the best as they did not take apart the rear end to fix it correctly. No telling what new problems I would have if that had been done! On the positive side most of the staff are friendly and the waiting area is clean with refreshments. More

Once Sale is made they do not care! Bought a Jeep and got a $2,000 extended warranty, after being told I could cancel. After a week of thinking it over I decide to cancel it. No one will Bought a Jeep and got a $2,000 extended warranty, after being told I could cancel. After a week of thinking it over I decide to cancel it. No one will help me or even respond. They just keep saying my inquiry is in the system. With a full time job and just having a baby, I now have to physically go in and have these useless people help me. More

Awesome service My daughters car was involved in a major accident she was rear ended and pushed into another can. Geico said it was fixable, so I asked friends where My daughters car was involved in a major accident she was rear ended and pushed into another can. Geico said it was fixable, so I asked friends where I should get it fixed they recommended Roger Williams Dodge Collision center in Weatherford Tx. I sent the car there, as soon as it arrived Shelbie called to let me know they had received it, she said she would let me know weekly the process of my car, then received a call from collision center manager to let me know they will take good care of my car. The car was fixed to new condition and I could not tell it had been wrecked, it was amazing service. Received lots of communication. Awesome job, I would recommend them to my friends. Good customers service is hard to get these days. 👍 More

No communication/unproffesional Waited on hold for an hour to get an update on our truck. Was told truck would be ready Thursday but when we called for update no answers and transfer Waited on hold for an hour to get an update on our truck. Was told truck would be ready Thursday but when we called for update no answers and transferred and place on hold for an hour. They advised us to to just drive the truck with the check engine light on until we could bring the truck back in which they knew would be 2 weeks due to work. More

Roger Williams Auto Repair Recently, I put a vehicle in the Roger Williams auto repair shop. To this date, it has been there 11 days longer than the estimated completion date. Recently, I put a vehicle in the Roger Williams auto repair shop. To this date, it has been there 11 days longer than the estimated completion date. I can't seem to get a straight answer as to why it's taking so long or when it will be completed. I have called to speak with the general manager twice but have been transferred to the service manager, Robert, who obviously could care less and said he would have the auto body manger call me. That was 2 days ago and he still hasn't returned my call, obviously because he still has no idea when the vehicle will be done. This is the worst service I have ever received from any dealership I have ever done business with. I you need body work, take your vehicle somewhere else, unless you like to be jerked around and frustrated.....Roger Williams Dodge is in business for themselves, not for the customers. More