Roger Williams Chrysler Dodge Jeep Ram - Service Center

Had my truck for 5 weeks and could not hear a tick that sounds like an exhaust leak. My service advisor Juan heard it when I pull in the dealership and I did a test ride with the mechanic that heard it as sounds like an exhaust leak. My service advisor Juan heard it when I pull in the dealership and I did a test ride with the mechanic that heard it as well. After 5 weeks they came to the conclusion my truck was normal with nothing wrong. The tick continues to this day just like it was before the 5 weeks stay at the dealership. We have many dodge trucks exactly like mine in our fleet that sound normal so I can guarantee my truck does not sound right. I will never return to this dealership and will recommend the same for my friends and coworkers. Very bad service department. Will buy Chevy next time. More

My vehicle came back in for a make up detail job and to check a seal on the windshield. It was there five days. I had a loaner but I was needing my truck. I was told the glass contractors were delayed. check a seal on the windshield. It was there five days. I had a loaner but I was needing my truck. I was told the glass contractors were delayed. More

McKenzie has great customer service skills. She explained in detail the work to be performed. She is very pleasant to work with. She explained in detail the work to be performed. She is very pleasant to work with. More

My vehicle was leaking oil all over our garage floor after I had the oil change. I came in the next day because of it. Also all the service issues that we have had worked on, we are still having issues after I had the oil change. I came in the next day because of it. Also all the service issues that we have had worked on, we are still having issues with. More

Service team bent over backwards to ensure my satisfaction. The pickup and drop off is a game changer. satisfaction. The pickup and drop off is a game changer. More

Leland is a great gentlemen who provided excellent customer service, follow up and professionalism from start to finish. Thank you sir and it was a pleasure working with you, look forward to working w customer service, follow up and professionalism from start to finish. Thank you sir and it was a pleasure working with you, look forward to working with you in the future for any service needs! More

Great service. Definitely a great experience. Thank you as always. The staff is the best. Definitely a great experience. Thank you as always. The staff is the best. More

Have always helped me and seem like friendly service coffee could be a little better coffee could be a little better More

Friendly service advisors, service finished quicker than advised it’d take. An overall great service for my truck. advised it’d take. An overall great service for my truck. More