Roger Williams Chrysler Dodge Jeep Ram

No communication/unproffesional Waited on hold for an hour to get an update on our truck. Was told truck would be ready Thursday but when we called for update no answers and transfer Waited on hold for an hour to get an update on our truck. Was told truck would be ready Thursday but when we called for update no answers and transferred and place on hold for an hour. They advised us to to just drive the truck with the check engine light on until we could bring the truck back in which they knew would be 2 weeks due to work. More

Poor customer service. Undisclosed damage. Inept title clerk I bought a 2014 Jeep Grand Cherokee over the internet from Roger Willams. My sales guy was great to work with and seemed interested in helping me get I bought a 2014 Jeep Grand Cherokee over the internet from Roger Willams. My sales guy was great to work with and seemed interested in helping me get the deal done. He missed several dents and damage to the front bumper which was not told to me prior to purchasing and was not easily seen in pictures. Overall repair cost to fender and bumper was $575. As an expert in buying cars in NC from out of state dealers, I made sure they had all the correct NC paperwork and instructed them where to send the paperwork (DMV office). They ignored all the information I gave them and sent it to Raleigh. 4 weeks later it was returned to them incorrect! Big surprise there. Now, they are finally taking my advice and following my instructions. Title clerk is inept and seems to be afraid to take advice from someone that has titled more cars than her (I was a GM of a dealer for over 20 years). If you are an out of state buyer.....STAY CLEAR of this dealer. They will screw your paperwork up and you will be waiting forever for a title and tag. And make sure you have the vehicle inspected by an independent 3rd party. It is obvious that they will omit telling you about any damage. This place has a poor online review history from just about everywhere online for a reason. And management does not seem to care about getting any of it resolved. This is the sort of place that gives dealerships a bad rap. More

Roger Williams Auto Repair Recently, I put a vehicle in the Roger Williams auto repair shop. To this date, it has been there 11 days longer than the estimated completion date. Recently, I put a vehicle in the Roger Williams auto repair shop. To this date, it has been there 11 days longer than the estimated completion date. I can't seem to get a straight answer as to why it's taking so long or when it will be completed. I have called to speak with the general manager twice but have been transferred to the service manager, Robert, who obviously could care less and said he would have the auto body manger call me. That was 2 days ago and he still hasn't returned my call, obviously because he still has no idea when the vehicle will be done. This is the worst service I have ever received from any dealership I have ever done business with. I you need body work, take your vehicle somewhere else, unless you like to be jerked around and frustrated.....Roger Williams Dodge is in business for themselves, not for the customers. More

Do not buy from Roger Williams -- they are not trustworthy Wow ... it's hard to even describe what a horrible experience we've had with Roger Williams Dodge. And if you're thinking of buying from them, read th Wow ... it's hard to even describe what a horrible experience we've had with Roger Williams Dodge. And if you're thinking of buying from them, read this entire review to get all the details -- I'd like to think I can save at least one person from making the same mistake! We first started working with Randy Marr in used car sales in late May and agreed to a price for a 2013 RAM 2500 on May 30. My husband and son headed out that afternoon (we live in Dallas) to pick up the truck and made it to Ft. Worth before getting a call saying the truck still needed to go through a service check and detail before they could release it. Randy promised it would be delivered to us in Dallas on Monday, June 1. Let me just note that this was my son's first vehicle, so it was a huge and exciting deal for him. I'll spare you the LONG list of excuses (everything from missing keys to doctor's appts to issues with the service dept) we got every day thereafter for why the truck was not ready, but suffice it to say that it was only by threatening to move on to another dealership that we were even able to pick up the truck on June 4. Randy mentioned that there had been an issue with the transmission that was fixed under warranty -- he downplayed it and provided no details. He also threw the service department under the bus and entirely blamed them for the delay (they in turn blamed him for not even letting them know the truck had been sold as a reason for why they hadn't been working on it). Oh, and when we finally drove the truck off after a week of broken promises and delays, it had about 1/8 tank of gas ... which IMO kind of sucks. Skip forward less than a month from taking ownership of the truck. My son is driving on a major road and the truck engine starts going haywire -- automatically shifting gears, engine revving but no speed, overheating, etc. We end up having the truck towed to a Dallas area Dodge dealership. They do a diagnostic test and learn that the problem is ... wait for it ... THE TRANSMISSION. Long story short, the service guys at RW pretty much slapped a band-aid on the transmission to get it out the door. Records show that they only replaced the transmission fluid pump and one other small part -- they did not even bother to change the transmission fluid. The service advisor here told me that it was beyond just dirty; it was actually burned. And there was no reason for it ... the service department gets paid for the work they do whether it's by the customer or by Chrysler (through the warranty). The entire transmission is shot and needs to either be rebuilt or replaced. The only saving grace is that it will still be covered by the power train warranty. So, bottom line if you're thinking of doing business with Roger Williams: they are slow, unprofessional, dishonest (they knew something was wrong with the truck but would never say what), and the sales and service guys seem to hate each other. My son came very close to having a serious accident because of their shoddy workmanship and shady business practices. I WOULD NOT RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY. More