Roger Williams Chrysler Dodge Jeep Ram

The work was excellent, the communication no so much. I Tried to get a call back from the service department for over a week with no success. Finally the head guy communicated thru the secretary and I I Tried to get a call back from the service department for over a week with no success. Finally the head guy communicated thru the secretary and I was able to send my truck with the wreaker to the Dealer. After that it was just like she said and they were done with it and had the truck waiting for me when I arrived at the dealer. More

Always a pleasure to work with Roger Williams. They make every effort to get you back in your vehicle ASAP. We needed a part and they got it same day from another dealership. They make every effort to get you back in your vehicle ASAP. We needed a part and they got it same day from another dealership. More

I came in for a routine PM and ended up sitting there for 4 hours. I also questioned the CarPlay on my car and the service writer could not answer my questions. He stated he needed to find his boss because 4 hours. I also questioned the CarPlay on my car and the service writer could not answer my questions. He stated he needed to find his boss because he didn't know. I was told there were a couple of recalls on my car and they would be fixed while there. When I finally went to check out, I asked about the CarPlay and the recalls. The cashier told me it was on my paper and pointed to the receipt. My car was brought around, and the guy got out of the car and walked off. He didn't remove the plastic from the seat nor the paper floor mat. I was shocked at the lack of customer service. What happened to providing a great customer experience? More

Picked up my Jeep at 1:45 and was calling a tow truck to haul it to the next shop by 2:30 the same day. They said it was “all good” when I picked it up. It most definitely was not. Was informed that afterno haul it to the next shop by 2:30 the same day. They said it was “all good” when I picked it up. It most definitely was not. Was informed that afternoon that the engine needs replaced. Out $1600 for a new starter that probably wasn’t the issue. Not a happy experience at all. More

Fast, friendly & even more convenient than usual! I always trust my (Roger Williams purchased) Jeep to these guys, but this was even better I always trust my (Roger Williams purchased) Jeep to these guys, but this was even better More

Best Ram truck dealership in Texas. Buying experience and after the purchase checkups are top notch. Service bay is easy to drop off and comfortable to hangout while getting your oil ch Buying experience and after the purchase checkups are top notch. Service bay is easy to drop off and comfortable to hangout while getting your oil changed. More

Staff is Very Friendly! Waiting area was clean and well maintained. I appreciated all the updates through the process on remainder of waiting time. Waiting area was clean and well maintained. I appreciated all the updates through the process on remainder of waiting time. More

The Service Department always takes care of my family's vehicles. From the people greeting you when you drive in the Service Lane to the Cashier, everyone is professional and caring about my particular nee vehicles. From the people greeting you when you drive in the Service Lane to the Cashier, everyone is professional and caring about my particular needs. All the departments at the dealership have helped my family with our current and future vehicle, parts and service needs. Great place to take your Chrysler, Dodge, Jeep, Ram, Fiat or Wagoneer vehicle. More

Everything went just as planned in a timely fashion even though they was quite a few people in the service department though they was quite a few people in the service department More

Outstanding experience, my appointment was on the screen when I arrived. I was met promptly by my service writer and was in and out as quick as possible. when I arrived. I was met promptly by my service writer and was in and out as quick as possible. More