Roger Williams Chrysler Dodge Jeep Ram

Once Sale is made they do not care! Bought a Jeep and got a $2,000 extended warranty, after being told I could cancel. After a week of thinking it over I decide to cancel it. No one will Bought a Jeep and got a $2,000 extended warranty, after being told I could cancel. After a week of thinking it over I decide to cancel it. No one will help me or even respond. They just keep saying my inquiry is in the system. With a full time job and just having a baby, I now have to physically go in and have these useless people help me. More

My experience Joey was extremely personable, friendly, and did not come off pushy or "salesy". He listened to my interest in a new vehicle showed me the option with Joey was extremely personable, friendly, and did not come off pushy or "salesy". He listened to my interest in a new vehicle showed me the option within my price range. This is the second time I've bought a vehicle from Joey and would do it again. More

Quick and informative My salesperson was informative and pleasant to deal with. My Ram 2500 is a great work truck. I have bought several vehicles at Roger Williams dealersh My salesperson was informative and pleasant to deal with. My Ram 2500 is a great work truck. I have bought several vehicles at Roger Williams dealership and consider them the number 1 dealership. More

Awesome service My daughters car was involved in a major accident she was rear ended and pushed into another can. Geico said it was fixable, so I asked friends where My daughters car was involved in a major accident she was rear ended and pushed into another can. Geico said it was fixable, so I asked friends where I should get it fixed they recommended Roger Williams Dodge Collision center in Weatherford Tx. I sent the car there, as soon as it arrived Shelbie called to let me know they had received it, she said she would let me know weekly the process of my car, then received a call from collision center manager to let me know they will take good care of my car. The car was fixed to new condition and I could not tell it had been wrecked, it was amazing service. Received lots of communication. Awesome job, I would recommend them to my friends. Good customers service is hard to get these days. 👍 More

No communication/unproffesional Waited on hold for an hour to get an update on our truck. Was told truck would be ready Thursday but when we called for update no answers and transfer Waited on hold for an hour to get an update on our truck. Was told truck would be ready Thursday but when we called for update no answers and transferred and place on hold for an hour. They advised us to to just drive the truck with the check engine light on until we could bring the truck back in which they knew would be 2 weeks due to work. More

Poor customer service. Undisclosed damage. Inept title clerk I bought a 2014 Jeep Grand Cherokee over the internet from Roger Willams. My sales guy was great to work with and seemed interested in helping me get I bought a 2014 Jeep Grand Cherokee over the internet from Roger Willams. My sales guy was great to work with and seemed interested in helping me get the deal done. He missed several dents and damage to the front bumper which was not told to me prior to purchasing and was not easily seen in pictures. Overall repair cost to fender and bumper was $575. As an expert in buying cars in NC from out of state dealers, I made sure they had all the correct NC paperwork and instructed them where to send the paperwork (DMV office). They ignored all the information I gave them and sent it to Raleigh. 4 weeks later it was returned to them incorrect! Big surprise there. Now, they are finally taking my advice and following my instructions. Title clerk is inept and seems to be afraid to take advice from someone that has titled more cars than her (I was a GM of a dealer for over 20 years). If you are an out of state buyer.....STAY CLEAR of this dealer. They will screw your paperwork up and you will be waiting forever for a title and tag. And make sure you have the vehicle inspected by an independent 3rd party. It is obvious that they will omit telling you about any damage. This place has a poor online review history from just about everywhere online for a reason. And management does not seem to care about getting any of it resolved. This is the sort of place that gives dealerships a bad rap. More

Roger Williams Auto Repair Recently, I put a vehicle in the Roger Williams auto repair shop. To this date, it has been there 11 days longer than the estimated completion date. Recently, I put a vehicle in the Roger Williams auto repair shop. To this date, it has been there 11 days longer than the estimated completion date. I can't seem to get a straight answer as to why it's taking so long or when it will be completed. I have called to speak with the general manager twice but have been transferred to the service manager, Robert, who obviously could care less and said he would have the auto body manger call me. That was 2 days ago and he still hasn't returned my call, obviously because he still has no idea when the vehicle will be done. This is the worst service I have ever received from any dealership I have ever done business with. I you need body work, take your vehicle somewhere else, unless you like to be jerked around and frustrated.....Roger Williams Dodge is in business for themselves, not for the customers. More