Roger Burdick Audi
Cicero, NY
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14 Reviews of Roger Burdick Audi
We purchased a certified used car here in 2009 and have had wonderful experiences with the purchase and all service/repairs. Employees are always friendly and go out of their way to make the experience eff had wonderful experiences with the purchase and all service/repairs. Employees are always friendly and go out of their way to make the experience efficient and pleasant. Loaner cars are readily available by appointment. And when I wait for minimal repairs, staff always offer to walk me to the interior cafe or give a shuttle ride to local stores, and make everything as convenient as possible. We previously had a mercedes and find the audi service to be superior. We will definitely purchase from this dealership again! More
Lee Smith was extremely helpful and helped me find the car I was looking for, but I needed the car soon. Burdick Driver's village Audi didn't have much inventory on their lot, therefore didn't have the c car I was looking for, but I needed the car soon. Burdick Driver's village Audi didn't have much inventory on their lot, therefore didn't have the color and trim I was looking for. Lee Smith explained that I would have to order the car which would be 3 months, so I was forced to buy the vehicle at Jack Daniels in New Jersey. I felt terrible that I couldn't give Drivers Village the sale, but I didn't have the time to wait for the vehicle to arrive. More
We were very dissatisfied by the service we received when inquiring about the purchase of a new Audi from Roger Burdick Audi. It appears that due to the very low inventory of Audi vehicles on this dealer’s inquiring about the purchase of a new Audi from Roger Burdick Audi. It appears that due to the very low inventory of Audi vehicles on this dealer’s lot, which enables Burdick to presale most of the vehicles before delivery, that the sales staff have lost its sense of professionalism and courtesy to its potential customers. More importantly, the take it or leave it attitude of its sales staff is inconsistent with usual professional and respectful sales staff one is accustomed to when purchasing any vehicle, let alone a luxury vehicle such as the Audi. It was our intent to purchase our new vehicle locally, in an attempt to curb the economic recession that has plagued most of our country, but as a consequence of Burdick’s sales representative (Joe) we purchased our vehicle from another dealer. We did make numerous phone calls to the sales department regarding our anticipated purchase and due to our initial sales contact being Joe, other sales persons would not assist us in our endeavors. Although they appeared very willing to assist us in our needs, our only recourse was being transferred to Joe for assistance. Which was less than satisfactory. Unfortunately, I will never recommend this dealership as a place to purchase a new/used vehicle. I can only recommend that you seek more professional assistance elsewhere. More
My boyfriend and I bought a new Audi A4 from here. The salesman was very friendly. He was helpful, informative and made us feel comfortable. From the time we walked in to the time we left, we were impress salesman was very friendly. He was helpful, informative and made us feel comfortable. From the time we walked in to the time we left, we were impressed. He even walked us to our car at the end. This was very nice. He was a class salesman. More