Roesch Ford - Service Center

Bought a car, they told me it was certified, and sign in window that said certified. less than 2 weeks after buying the car, my oil pan leaked. I bought and extended warranty and took the car back. Nick, window that said certified. less than 2 weeks after buying the car, my oil pan leaked. I bought and extended warranty and took the car back. Nick, general manager is one a**. The service shop blamed me that I ran over a rock. Next day the told me a differant story, and told me I ran over a speed bump. they refused to repair this problem, and wanted me to pay them 900.00. I took it to another dealer, they said it was possable it was stess from before I bought the car. The good dealer also found out that they sold me a car that had only 20% good breaks. They only would replace break pad, my rotors had hot spots on it and when they deglased it, the break could not grip. The sad part about this situation, the owner, Ms Roesch, is a good actress, and acts like she cares, but I can honestly tell you, this dealer cares more about there bottom line than customer saftey, and satitfaction. I am warning everyone. BE VERY CAREFULL IF YOU CHOOSE TO HAVE REPAIRS. THEY DO CHEAPE WORK, AND WILL NOT BUDGE ON TAKING CARE OF THE CUSTOMER. I will never take this car back, there are many more VW dealers that card, and do very good car repair. Nothing was disclosed to me that there was problems with this car. Only 3 weeks, and already, lots of money of of my pocked, I have not even made my first car payment. Terrible dealer.. More

Had a problem with car starting. Called and received estimate od $220.00 and with $56.00 tow was $455.43 and Ignition key cylinder now defective or damaged in removal or replacement. Bill, had they repl estimate od $220.00 and with $56.00 tow was $455.43 and Ignition key cylinder now defective or damaged in removal or replacement. Bill, had they replaced the ignition key cylinder, would have been $785.00. When satisifaction call came in the day after I picked up the car I told the gal about my unpleasant experience and she stated she or the service mgr would call me the following day. No calls in a couple weeks. Sent letter and hope to get a call early nexct week to see if they will agree to some kind of monetary concession to replace the cylinder. More