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Roesch Ford - Service Center

Bensenville, IL

4.6
155 Reviews

155 Reviews of Roesch Ford - Service Center

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December 10, 2024

Randy was was good and the recall was taken care of. I was surprised about the lug nuts having to be replaced . Surprising there is not a recall for it since it sounds like a manufacturer problem. More

by BOPARKER8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Roesch Ford responded

Thank you for your wonderful review! We’re glad to hear that Randy provided excellent service and that your recall was handled efficiently. We understand your concerns about the lug nuts and appreciate you sharing your thoughts. If there’s anything more we can assist you with, please don’t hesitate to reach out. Thank you for choosing Roesch Ford!

December 08, 2024

Great service. Diego kept me informed thru the process. I really appreciate the pick up service, it is very convenient. More

by NAYNATE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Roesch Ford responded

Thank you so much for your amazing review! We’re delighted to hear that Diego kept you informed throughout the process and that you found our pick-up service convenient. Providing great service and convenience is always our goal, and we’re grateful for the opportunity to assist you. Thank you for choosing Roesch Ford, we truly appreciate your support!

December 07, 2024

Everyone at Roesch was great, starting with Kobe in Parts who sourced my tires, Randy and Alex who managed the installation and alignment, Kristin at the cashier desk who corrected my email address and Ford More

by LAURA_A_MAHONEY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kobe in Parts and Kristin at Cashier
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Dec 07, 2024 -

Roesch Ford responded

We’re so grateful for your thoughtful and detailed review! It’s wonderful to hear how every part of your experience from Kobe in Parts to Randy, Alex, Kristin, and even our shuttle driver left a positive impression. Providing seamless and attentive service is what we strive for, and we’re thrilled we could meet your expectations. Thank you for choosing Roesch Ford we truly appreciate your support!

December 06, 2024

They fit me in with no appointment even with their air system down they were able to get me going. More

by FBronco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2024 -

Roesch Ford responded

Thank you for sharing your feedback! We truly appreciate you giving us the opportunity to assist you, even under challenging circumstances. We’re glad we could get you going despite the air system being down. Your satisfaction is important to us, and we’ll continue working hard to provide an even better experience during your next visit. We hope to earn those additional two stars and your full confidence next time. Thank you for choosing Roesch Ford!

December 01, 2024

The process started out great but I can’t get a call back to find out if the parts are in to do the repair. It’s seems like a communication and follow up issue. I’ve been waiting since mid July for a catalyt More

by TJWWILSON
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2024

Always 5 stars ⭐️! My service representative was just the nicest guy! ( cool mustache guy! ) Excellent! More

by GALACTI237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Roesch Ford responded

Thank you so much for your continued support and for the 5-star review! We’re thrilled to hear that your experience was excellent and that your service representative made such a positive impression—he’ll be glad to know his "cool mustache" was a hit! 😊 We truly appreciate your kind words and look forward to serving you again. Thanks for choosing Roesch Ford!

November 29, 2024

Good service and well taken care of by service dept. employee Alex.I would recommend Roesch Ford for your auto care. More

by ALANDJEANNE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Nov 29, 2024 -

Roesch Ford responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that Alex and our service department took great care of you. Your support means a lot to us, and we’re grateful for the opportunity to assist with your auto care needs. If there’s anything more we can do for you, please don’t hesitate to reach out. Thank you again for choosing Roesch Ford!

November 23, 2024

Great service. Very helpful. Xx xx xx xx xx x. C c cxc d d d More

by ESTOTZER
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Roesch Ford responded

Thank you so much for your kind review! We’re delighted to hear you had a great experience and found our team helpful. Your support and feedback mean the world to us. If there’s anything more we can do for you, please don’t hesitate to let us know. Thank you again for choosing Roesch Ford!

November 22, 2024

Rorschach Ford and Diego Carrillo delivered outstanding, completely professional service and customer care. Highly recommended. More

by paul-marucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 22, 2024

Roach Ford and Diego Carrillo delivered outstanding, completely professional service and customer care. Highly recommended. More

by paul-marucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Roesch Ford responded

We truly appreciate your thoughtful review! It’s wonderful to hear that Diego and the Roesch Ford team delivered exceptional service and customer care during your visit. Your recommendation means so much to us, and we’re grateful for your trust. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing Roesch Ford!

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