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Roesch Ford - Service Center

Bensenville, IL

4.6
154 Reviews

154 Reviews of Roesch Ford - Service Center

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January 02, 2025

People were fine. All friendly. I had made an appointment for 7:30 AM and arrived about 10 minutes early. Oil change and tire rotation took 1 hour and 10 minutes. More

by TKUB54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Roesch Ford responded

Thank you for your honest feedback and kind words about our team. We understand your frustration with the wait time and apologize for not meeting expectations. Your time is valuable, and we’re working to improve our efficiency. We appreciate your business and hope to provide a better experience next time!

January 01, 2025

Great customer care ,I was very happy with the service . I put your canopy on the east side 40 years ago. Long time I have been going to Roesch. More

by AWNINGGIRARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Roesch Ford responded

Thank you so much for your kind words and for being such a long-time part of the Roesch Ford family. It’s incredible to know that you contributed to our building’s canopy 40 years ago, what a lasting connection! We deeply value your loyalty over the years and are thrilled to hear you’re happy with our customer care. Your continued trust and support mean everything to us, and we look forward to serving you for many more years to come!

December 29, 2024

Super nice guy in service. No issues . Thanks for the work. See you next time More

by MARKEMMERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Roesch Ford responded

Thank you for sharing your positive experience! We’re delighted to hear that our service team provided a smooth and hassle-free visit for you. We appreciate your trust in us and look forward to assisting you again next time. Thanks for choosing Roesch Ford!

December 25, 2024

I am very happy with the way this dealer took care of me and resolved what was wrong with the car. Very friendly staff. More

by ROLANDQUINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Roesch Ford responded

We truly appreciate your kind words! It’s wonderful to know that our team was able to resolve the issue with your car and provide you with a friendly and positive experience. Your satisfaction means everything to us, and we’re grateful for the opportunity to assist you. We look forward to serving you again in the future!

December 23, 2024

Fast and professional service. Jessica is very friendly and easy to schedule maintenance on my 4 Firds More

by jimlynneryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Roesch Ford responded

Thank you for your wonderful review! We’re delighted to hear that you had a fast and professional service experience. Jessica truly exemplifies the friendly and efficient service we strive to provide. We’re grateful for your trust in us to care for your 4 Fords and look forward to assisting you again!

December 23, 2024

Very nice dealer ship all ways take care of me very clean and the staff is A plus More

by supervera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Roesch Ford responded

We truly appreciate your kind words and 5-star review! It’s wonderful to hear that our team has consistently provided you with excellent care and that you found our facility clean and welcoming. Your feedback means a lot to us, and we’re grateful for your support. We look forward to assisting you again in the future!

December 23, 2024

Randy is a gracious gentleman with EXCELLENT customer service. He has taken care of me in the past and earned my trust and respect. These days you don’t find good customer service as in past days howeve More

by Sharon E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Petrasz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Roesch Ford responded

We truly appreciate your wonderful review! It’s great to hear about the exceptional service Randy has provided and the trust he’s earned. Your kind words about his attentiveness, honesty, and professionalism truly highlight the qualities we strive for at Roesch Ford. Thank you for recognizing his efforts, we’re grateful for your support and look forward to assisting you again!

December 22, 2024

This dealer is friendly and helpful. Great follow up and continued communication on outstanding items, not just about sales. More

by chrisdalebrunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Roesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Petrasz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Roesch Ford responded

We sincerely appreciate your thoughtful feedback! It’s wonderful to hear that our team’s friendliness, helpfulness, and dedication to follow-up and communication made a positive impact. Your satisfaction means the world to us, and we’re grateful for the opportunity to assist you. We look forward to serving you again in the future!

December 22, 2024

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by ANTSHAP01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Couri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Roesch Ford responded

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our service team at Roesch Ford. Your satisfaction is our top priority, and we truly appreciate your kind words and support. We look forward to serving you again and thank you for showing us that although 1 can be the loneliest number that you'll ever do, if it's accompanied by others, that is just not true! Happy Holidays!

December 21, 2024

Do not let Diego anywhere near your car, it was the worst experience I’ve ever had getting my car fixed. Never going back. More

by NC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Carrillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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