Roesch Ford - Service Center

I made an appointment to replace a plastic trim … I chose 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new issue… they said: no problem we’ll fix that on the appointment date next week, we replace the screws, the part isn’t broken. Wow, appointment day!!! They offered me a valet service to pick up the car and bring it back to me after fixing it. I was circumspect about it but, I said okay, let’s see how it works. After 3 hours I got my car back without being fixed…. Why, because they are so stupid and careless… I should be there to show them exactly the reason why I made the appointment 10 days before. They screwed back a plastic pack under the car ( this extra issue was claimed by me on the phone and in person AFTER I made the appointment. So, they fixed the ,,extra”problem in 5 minutes and they forgot about the main reason why I brought the car in the shop.Again, why? Because everyone from there does whatever wants, no rules, no system, no professional. It’s like a bunch of people moving around and pretending to be professionals. More

Very professional and honest service. Always take good care of customers issues and concerns promptly. Always take good care of customers issues and concerns promptly. More

They took care of our recall and returned the car to us very fast. They were kind and respectful. very fast. They were kind and respectful. More

Came in late in the day for an oil change and no appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a was appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a wash, but a vacuuming would've been nice. More

Always on time and typically the work is completely done. Diego was honest and transparent. Diego was honest and transparent. More

Rory, Ray and Diego are extraordinarily helpful in walking me through the sales and even service process. walking me through the sales and even service process. More

Work was done in a timely manner. Appreciate the great communication with service writer and manager. Appreciate the great communication with service writer and manager. More