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Roesch Ford - Service Center

Bensenville, IL

4.5
87 Reviews

87 Reviews of Roesch Ford - Service Center

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January 23, 2024

I made an appointment to replace a plastic trim … I chose 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
December 19, 2022

Very professional and honest service. Always take good care of customers issues and concerns promptly. More

by wjwelsh44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get
December 15, 2022

They took care of our recall and returned the car to us very fast. They were kind and respectful. More

by Kathy.biedron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
October 25, 2022

Came in late in the day for an oil change and no appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a was More

by snryan92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
October 18, 2022

Always on time and typically the work is completely done. Diego was honest and transparent. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego
August 25, 2022

Rory, Ray and Diego are extraordinarily helpful in walking me through the sales and even service process. More

by joel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego
July 08, 2022

Work was done in a timely manner. Appreciate the great communication with service writer and manager. More

by Fleet manager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chicano, Marc bardi
May 18, 2022

Good communication. Friendly and attentive to the needs at hand. Quality workmanship on a major job. More

by jimprovinzino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
March 09, 2022

Great service dept, Joe was very helpful. Explained everything and work was done promptly. Would come back again and refer family and friends. More

by Boconne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe in service
March 04, 2022

I called to set up an oil change appt. and was advised that it was a 1st come. Then I went on-line and made a reservation. When I arrived there were several employees standing around and n More

by Edith
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
not sure - at the service desk
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