Roesch Ford - Service Center

Rory, Ray and Diego are extraordinarily helpful in walking me through the sales and even service process. walking me through the sales and even service process. More

Work was done in a timely manner. Appreciate the great communication with service writer and manager. Appreciate the great communication with service writer and manager. More

Good communication. Friendly and attentive to the needs at hand. Quality workmanship on a major job. Friendly and attentive to the needs at hand. Quality workmanship on a major job. More

Great service dept, Joe was very helpful. Explained everything and work was done promptly. Would come back again and refer family and friends. Explained everything and work was done promptly. Would come back again and refer family and friends. More

I called to set up an oil change appt. and was advised that it was a 1st come. Then I went on-line and made a reservation. When I arrived there were several employees standing around and n and was advised that it was a 1st come. Then I went on-line and made a reservation. When I arrived there were several employees standing around and none of them walked over to ask why I was there. I had to look for someone to assist me. I was told that their reservation system has not been working properly and that my reservation was actually for their truck section and they could not take care of me. They could make an appt for me in 2 weeks. My Bronco was at a low % and I did not think that I should wait. The employee told me if I wanted to get an oil change with Ford that I would have to go elsewhere. I was very disappointed with the customer service of the employees. More

The person (I can’t remember her name ; female) was so courteous and pleasant to talk to about my reason for service and time for completion of work. The waiting room was very nice, clean, and comfortab courteous and pleasant to talk to about my reason for service and time for completion of work. The waiting room was very nice, clean, and comfortable which made the wait not so inconvenient. Thank you for that. More

Great team of people running the front desk area who are extremely courteous. The service was quick and detailed. One of the few Ford service centers that has been this detailed oriented. extremely courteous. The service was quick and detailed. One of the few Ford service centers that has been this detailed oriented. More

THEY DID NOT FIX MY PROBLEM, & HAD MY CAR ALL DAY, & DIDN'T HAVE THE DECENCY TO WASH IT!! I'M JUST ABOUT DONE WITH FORD!! DIDN'T HAVE THE DECENCY TO WASH IT!! I'M JUST ABOUT DONE WITH FORD!! More

No communication to customer - had my car for 7 days for 2 recalls and didn’t offer anything to me for being without a car and inconvenienced. 2 recalls and didn’t offer anything to me for being without a car and inconvenienced. More

The service was great! Very quick response. I was kept updated about my vehicle.All of my issues were resolved. I got my car back fast. updated about my vehicle.All of my issues were resolved. I got my car back fast. More