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Roesch Ford - Service Center

Bensenville, IL

4.5
198 Reviews

198 Reviews of Roesch Ford - Service Center

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May 23, 2025

Communication was great service was very quick as was the check out all was smooth very pleased thank you a aaa+++ More

by PIPEFITTERDAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Thuemmel
May 23, 2025 -

Roesch Ford responded

Thank you so much for the fantastic review! We're glad to hear that communication was clear and the service was quick and smooth. Your satisfaction means a lot to us! Looking forward to helping you again soon! AAA+++ right back at you!

May 22, 2025

Fast service and very professional. I was always informed of the status of the service being performed ad he cost More

by paugoulatn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Roesch Ford responded

Thank you for sharing your experience! We’re happy to hear you received fast, professional service with clear updates every step of the way. We appreciate your trust and look forward to serving you again!

May 22, 2025

Was told the appointment would take an hour and it lasted over 2 hours. I was upset and the customer account assoc did nothing to explain what happened during my appointment. Won’t be using the service depar More

by dlyons6
Recommend Dealer
No
Employees Worked With
No idea who it was
May 17, 2025

Alex in service was enough for me not to return to this dealer ever again More

by CPLWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Salinas
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Roesch Ford responded

We are sorry to hear that you had a negative experience in our service department. We would love the opportunity to discuss your experience further so we can make sure that going forward we can meet your expectations. Please call our Service Manager Brandon directly at 630-279-6000 x 2213.

May 15, 2025

I enjoyed my entire experience working with everyone at Roesch Ford. I starred by working with Paul to discuss the terms to buy the vehicle and set up the date to purchase a vehicle. Paul was very responsi More

by KENNYBOSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Roesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzie Balderrama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Roesch Ford responded

Thank you for the wonderful review! We're so glad to hear your experience with Paul, Dave, and the rest of our team was smooth, responsive, and enjoyable from start to finish. We’re thrilled the vehicle met your expectations and that everything came together just right. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

May 15, 2025

Helpful. Fast pleasant to deal with. Good experience would recommend to friends and or fanily More

by MYRAFOOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Roesch Ford responded

Thank you so much! We're thrilled to hear you had a fast, helpful, and pleasant experience with us. We truly appreciate your recommendation and look forward to helping your friends and family too!

May 14, 2025

Smooth and easy great people… I go no where else for anything dealing with my truck…. More

by bmccormack95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Thuemmel
May 23, 2025 -

Roesch Ford responded

Thank you for the kind words and continued trust! We're honored to be your go-to team for everything related to your truck. It's always our goal to keep things smooth and easy, we appreciate you sticking with us!

May 11, 2025

Diego is always on point, courteous and gives accurate and detailed info about service to my F150. More

by Martellotta08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Roesch Ford responded

Thanks so much for your kind words! We're lucky to have Diego on the team, his attention to detail and customer care really shine. We’re glad your F-150 is in good hands and look forward to seeing you next time!

May 04, 2025

The dealership itself was clean and the men’s restroom was also very clean. While waiting for my Ranger to get its oil changed, I walked the floor and the lot. Everyone asked (in a considerate way) if the More

by TONYPLACIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Roesch Ford responded

Thank you for the thoughtful review! We're glad you had a great experience with our team, from the cleanliness of the dealership to the friendly and respectful interactions throughout your visit. Diego and the service team truly appreciate your kind words. We look forward to seeing you again!

May 03, 2025

An appointment was easy to make. Communication was good. The cost was acceptable. Everything was professional. More

by SUSANSPEERS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Roesch Ford responded

Thank you for the great feedback! We're glad to hear the process was smooth, professional, and met your expectations. We appreciate your support and look forward to helping again in the future!

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