Roesch Ford - Service Center

I always enjoy bringing my car for service. Service is always on time and people there are friendly Service is always on time and people there are friendly More

Nice clean waiting room. Friendly service. Thank you. David was excellent and stayed on top of the service Friendly service. Thank you. David was excellent and stayed on top of the service More

2022 Red Explorer ST, a few items. I booked this appointment on Ford Pass App for The Works Package, I only ended up with an oil change. I recently used the towing hitch to pull a fair I booked this appointment on Ford Pass App for The Works Package, I only ended up with an oil change. I recently used the towing hitch to pull a fairly heavy trailer for a 5-week work project and wanted to ensure condition of my brakes, suspension, tires were still good. Technician performed oil change and did not provide additional inspection feedback on brakes, suspension, tires. I did not receive a carwash as I was told water (something) was down. Also needed assistance with Sync 3 Navigation Update on my USB stick. Service Rep tried to assist but unsuccessful - technician did not assist, need to make another appointment. Basically I was informed this dealership is short-staffed on technicians and behind on various other things. While I am sympathetic to this, this is supposed to be my home Ford service location. We have serviced our previous Ford Explorer here in the past. Additionally, from my first service back on May 18, 2024: the oil cap was not screwed back in. It just sat on top of the engine until I opened the hood shortly after returning home - luckily it did not fall down. Also, 3 of my 4 stock Pirelli tire pressure caps were replaced with generic standard caps, which I actually prefer the original ones that came with my tires. More

Alex took good care of me. He was very pleasant and explained things well. Service with a smile. My only reservation is that it took so long. I pulled in at 10:30 and did not He was very pleasant and explained things well. Service with a smile. My only reservation is that it took so long. I pulled in at 10:30 and did not get done til 1:30 for an oil change and a new battery. As luck would have it, after picking up my vehicle and parking on the street, a neighbor hit my car and ruined my rear tire. David explained the multipoint inspection print out to me with regards to my tires. He took the time out and was very helpful. More

My car and I were very well taken care of. Diego was very nice and very helpful. Diego was very nice and very helpful. More

Randy was was good and the recall was taken care of. I was surprised about the lug nuts having to be replaced . Surprising there is not a recall for it since it sounds like a manufacturer problem. I was surprised about the lug nuts having to be replaced . Surprising there is not a recall for it since it sounds like a manufacturer problem. More

Great service. Diego kept me informed thru the process. I really appreciate the pick up service, it is very convenient. Diego kept me informed thru the process. I really appreciate the pick up service, it is very convenient. More

Everyone at Roesch was great, starting with Kobe in Parts who sourced my tires, Randy and Alex who managed the installation and alignment, Kristin at the cashier desk who corrected my email address and Ford who sourced my tires, Randy and Alex who managed the installation and alignment, Kristin at the cashier desk who corrected my email address and Ford Rewards ID in Roesch’s records; even the outsourced shuttle driver who was polite and efficient. Thank you!! More

They fit me in with no appointment even with their air system down they were able to get me going. system down they were able to get me going. More