Roesch Ford - Service Center
Bensenville, IL
87 Reviews of Roesch Ford - Service Center
I made an appointment to replace a plastic trim … I chose 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new issue… they said: no problem we’ll fix that on the appointment date next week, we replace the screws, the part isn’t broken. Wow, appointment day!!! They offered me a valet service to pick up the car and bring it back to me after fixing it. I was circumspect about it but, I said okay, let’s see how it works. After 3 hours I got my car back without being fixed…. Why, because they are so stupid and careless… I should be there to show them exactly the reason why I made the appointment 10 days before. They screwed back a plastic pack under the car ( this extra issue was claimed by me on the phone and in person AFTER I made the appointment. So, they fixed the ,,extra”problem in 5 minutes and they forgot about the main reason why I brought the car in the shop.Again, why? Because everyone from there does whatever wants, no rules, no system, no professional. It’s like a bunch of people moving around and pretending to be professionals. More
Came in late in the day for an oil change and no appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a was appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a wash, but a vacuuming would've been nice. More
Great service dept, Joe was very helpful. Explained everything and work was done promptly. Would come back again and refer family and friends. Explained everything and work was done promptly. Would come back again and refer family and friends. More
I called to set up an oil change appt. and was advised that it was a 1st come. Then I went on-line and made a reservation. When I arrived there were several employees standing around and n and was advised that it was a 1st come. Then I went on-line and made a reservation. When I arrived there were several employees standing around and none of them walked over to ask why I was there. I had to look for someone to assist me. I was told that their reservation system has not been working properly and that my reservation was actually for their truck section and they could not take care of me. They could make an appt for me in 2 weeks. My Bronco was at a low % and I did not think that I should wait. The employee told me if I wanted to get an oil change with Ford that I would have to go elsewhere. I was very disappointed with the customer service of the employees. More