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Roesch Ford - Service Center
Bensenville, IL
141 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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141 Reviews of Roesch Ford - Service Center
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January 13, 2025
Great experience,very professional people and service,everyone was very helpful and friendly,Diego explained everything thoroughly and answered all of my questions,you have a great team. service,everyone was very helpful and friendly,Diego explained everything thoroughly and answered all of my questions,you have a great team. More
by j765.1
Verified CustomerEmployees Worked With
January 13, 2025
Super nice, professional, fast and very accommodating! Was in and out in less than an hour! Was in and out in less than an hour! More
by lulitashima
Employees Worked With
January 13, 2025
Great service, bought the car for my son before the holidays. After three weeks the car wouldn't start, figured it was the battery but wanted to make sure. Brought it in they changed the battery and holidays. After three weeks the car wouldn't start, figured it was the battery but wanted to make sure. Brought it in they changed the battery and did a diagnostic to make sure. Bottom line, no warranty, they could have charged something, but didn't. Good peopl e More
by TONYP4
Employees Worked With
January 12, 2025
Went to Roesch Ford for the Works Service Package for my 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the high 2015 Ford Focus. The service was quick and I was out of there in just a little over an hour. However, about a week later as I was driving on the highway, I notice a thumping noise that sounds like a piece of metal/rubber was rapidly banging against the underside of my car. I immediately took it to the nearest service center (a local independent mechanic, not Ford) and to our surprise, they found that the bottom engine cover (at the undercarriage of the car) was coming loose, and only held on by two (2) screws out of the (6). The (4) other screws were no where to be found. The mechanic explained that there should be no way these screws should have come loose by themselves, and the only explanation is that someone unscrewed them and forgot to screw them back on. I hate to point fingers, but all the evidence points to the Roesch Ford Mechanics carelessly unscrewing the bolts and forgetting to screw them back on when they were working on my car a week prior. On the other hand, if the Roesch mechanics did NOT tamper with the engine cover, they should have at least noticed the loose/missing screws during their inspection of the vehicle!! Either way, I think Roesch mechanics were careless and not paying enough attention. They should have either a.) noticed the loose bottom cover piece dangling when performing the Works Service Package inspection, or b.) had they needed to remove the cover to inspect the underside, they should have remembered to screw the screws back in. Also, at the end of the Works Package, the inspection report showed there was "engine oil leaking". When I asked Diego Carrillo (my service rep) where the leak was coming from, he said he didn't know. I asked him to ask the actual technician, and he refused, saying "he is busy right now". I told him to check with him once the technician is free, but it took several days for him to respond and countless back and fourth phone calls to Roesch to get an answer. More
by robertjmoy
January 11, 2025
I had a 7:30 appt for an oil change and did not get out until 9:30. If you don’t have enough mechanics, make less appointments. Also the price was too high and no one offered anything to me for the long, l until 9:30. If you don’t have enough mechanics, make less appointments. Also the price was too high and no one offered anything to me for the long, long wait time. More
by sopilote9
Employees Worked With
January 10, 2025
Diego is first class in customer service. Really makes effort to accommodate the customers needs. Really makes effort to accommodate the customers needs. More
by TPIGNATO
January 09, 2025
Very good customer service , everything like l expected in the time that had for the service in the time that had for the service More
by ROJAS1957
Employees Worked With
January 09, 2025
Very pleased with his help. I feel he did his best to keep my car running. I feel he did his best to keep my car running. More
by cleereynolds
Employees Worked With
January 06, 2025
Came in for an oil change, which was completed extremely quickly. An issue with us never having transferred the warranty over from my in-laws was brought to our attention. The staff, Randy in particular, wa quickly. An issue with us never having transferred the warranty over from my in-laws was brought to our attention. The staff, Randy in particular, was very helpful in getting everything straightened out. We've never had a problem with this dealership, the service work, salesmen, or any of the employees. Nothing but great experiences here. Thank you. More
by IMNOTWILLIE
