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Roesch Ford - Service Center

Bensenville, IL

4.5
87 Reviews

87 Reviews of Roesch Ford - Service Center

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November 22, 2024

Rorschach Ford and Diego Carrillo delivered outstanding, completely professional service and customer care. Highly recommended. More

by paul-marucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2024

Roach Ford and Diego Carrillo delivered outstanding, completely professional service and customer care. Highly recommended. More

by paul-marucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 21, 2024

Friendly staff and work was done to satisfaction. No added costs. Best service is customer drop off of car. Thank you. More

by MUSICNUT68@SBCGLOBAL.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Couri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Roesch Ford responded

Thank you so much for your kind review! We're thrilled to hear you had a great experience with our friendly staff and that the work met your satisfaction with no added costs. We truly appreciate your support and look forward to serving you again!

November 18, 2024

Helped save time by picking up the work vehicles at the location and returning them once service is complete. More

by MTHORSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Roesch Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that our pick-up and drop-off service helped save you time. Making the process as convenient as possible for our customers is always our goal. We truly appreciate your trust in us and look forward to continuing to serve you. Thank you again for choosing Roesch Ford!

November 15, 2024

Fast and courteous service experience. Comfortable waiting area with fresh coffee and soft drinks available. More

by BARNDT1051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Roesch Ford responded

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the fast and courteous service, as well as our comfortable waiting area. It's our goal to make every visit as pleasant as possible, and we're glad you appreciated the fresh coffee and soft drinks. If there's anything more we can do for you in the future, please don't hesitate to let us know. Thank you for choosing Roesch Ford—we truly appreciate your support!

November 13, 2024

Randy was very professional. Work was completed as promised. It was great to have my vehicle delivered on time as I was told it would be. More

by RCHANDLER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Roesch Ford responded

Thank you so much for your kind review! We’re delighted to hear that Randy provided professional service and that everything was completed on time as promised. Ensuring a smooth, timely experience for our customers is always a priority, and we’re glad we could deliver on that for you. If there’s anything more we can assist you with in the future, please don’t hesitate to reach out. Thank you for choosing Roesch Ford!

November 13, 2024

Extremely helpful and worked with me on finances to pay for repairs on my car More

by ServiceWench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Couri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Roesch Ford responded

Thank you so much for your thoughtful review! We're so glad to hear that our team was able to assist you and work with you on the finances to get your car repaired. Providing helpful and flexible service is something we always strive for. If you ever need anything else, please don’t hesitate to reach out. Thank you for choosing Roesch Ford, and we truly appreciate your trust in us!

November 12, 2024

Great service from the Service writers as well as Luis the technician that worked on my vehicle More

by RKH_41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Roesch Ford responded

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our service team and that Luis, in particular, took great care of your vehicle. We take pride in providing top-notch service, and it’s wonderful to know our team delivered for you. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you again for choosing Roesch Ford—we truly appreciate your support!

November 11, 2024

Takes to long for service to be done. Jessica is great at her job and she always in a good mood More

by DMACRI0
Recommend Dealer
No
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Roesch Ford responded

Thank you so much for your honest review. We truly appreciate your patience and value your feedback. We're thrilled to hear that Jessica made a positive impact on your experience—she’s a fantastic team member, and we’re glad her positivity shone through! We understand that the wait time was longer than expected, and we sincerely apologize for any inconvenience this may have caused. We'll continue to work on improving our service times to ensure your next visit is smoother and more efficient. We’ll do our very best to earn that five-star rating next time. Thank you again for your valuable feedback and for giving us the opportunity to improve!

November 11, 2024

Great job everyone at Roesch Ford! Fast and prompt service! Thank you for making my visit smooth! More

by CESAR21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
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Nov 14, 2024 -

Roesch Ford responded

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with Roesch Ford was smooth and efficient. Providing prompt and exceptional service is always our goal, and we're grateful for the opportunity to serve you. If there’s anything you need in the future, please don’t hesitate to reach out. Thank you again for choosing us, and we look forward to serving you again!

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