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Roesch Ford - Service Center

Bensenville, IL

4.6
110 Reviews

110 Reviews of Roesch Ford - Service Center

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December 23, 2024

Fast and professional service. Jessica is very friendly and easy to schedule maintenance on my 4 Firds More

by jimlynneryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Roesch Ford responded

Thank you for your wonderful review! We’re delighted to hear that you had a fast and professional service experience. Jessica truly exemplifies the friendly and efficient service we strive to provide. We’re grateful for your trust in us to care for your 4 Fords and look forward to assisting you again!

December 23, 2024

Very nice dealer ship all ways take care of me very clean and the staff is A plus More

by supervera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Roesch Ford responded

We truly appreciate your kind words and 5-star review! It’s wonderful to hear that our team has consistently provided you with excellent care and that you found our facility clean and welcoming. Your feedback means a lot to us, and we’re grateful for your support. We look forward to assisting you again in the future!

December 23, 2024

Randy is a gracious gentleman with EXCELLENT customer service. He has taken care of me in the past and earned my trust and respect. These days you don’t find good customer service as in past days howeve More

by Sharon E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Petrasz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Roesch Ford responded

We truly appreciate your wonderful review! It’s great to hear about the exceptional service Randy has provided and the trust he’s earned. Your kind words about his attentiveness, honesty, and professionalism truly highlight the qualities we strive for at Roesch Ford. Thank you for recognizing his efforts, we’re grateful for your support and look forward to assisting you again!

December 22, 2024

This dealer is friendly and helpful. Great follow up and continued communication on outstanding items, not just about sales. More

by chrisdalebrunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Roesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Petrasz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Roesch Ford responded

We sincerely appreciate your thoughtful feedback! It’s wonderful to hear that our team’s friendliness, helpfulness, and dedication to follow-up and communication made a positive impact. Your satisfaction means the world to us, and we’re grateful for the opportunity to assist you. We look forward to serving you again in the future!

December 22, 2024

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by ANTSHAP01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Couri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Roesch Ford responded

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our service team at Roesch Ford. Your satisfaction is our top priority, and we truly appreciate your kind words and support. We look forward to serving you again and thank you for showing us that although 1 can be the loneliest number that you'll ever do, if it's accompanied by others, that is just not true! Happy Holidays!

December 21, 2024

Do not let Diego anywhere near your car, it was the worst experience I’ve ever had getting my car fixed. Never going back. More

by NC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Carrillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 21, 2024

Great experience. Very easy to set up an appointment. I got in and out in one and half hour. More

by pinotri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Roesch Ford responded

Thank you for your kind words! We’re delighted to hear that setting up your appointment was easy and that your service was completed efficiently. Providing a seamless and positive experience is always our goal. We truly appreciate your feedback and look forward to assisting you again!

December 20, 2024

I have always had great experiences with Roesch from the sales people to the service department. I would highly recommend this dealership. More

by hspeiden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Roesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Petrasz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Mellenthin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Roesch Ford responded

Thank you for sharing your positive experience with us! We're so glad to hear that both our sales and service teams have consistently provided great service. Your recommendation means the world to us, and we truly appreciate your continued trust in Roesch Ford. We look forward to serving you again!

December 20, 2024

He did a great job. Thank you. I needed a battery and they did the work in 30 min. Perfect. More

by jkosich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Bleichroth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Roesch Ford responded

We greatly appreciate your feedback! It’s wonderful to hear that the team was able to replace your battery in just 30 minutes and provide the efficient service you needed. Your satisfaction means so much to us, and we’re grateful for your kind words. Thank you for choosing Roesch Ford!

December 18, 2024

Diego has taken care of me quickly when I was in a bind. Without an appointment, I was back on the road in 2 hours. Thank you! More

by MJP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Petrasz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Roesch Ford responded

We’re so grateful for your kind words! It’s fantastic to hear that Diego was able to assist you quickly and get you back on the road in just two hours. Providing efficient and reliable service is always our goal. Thank you for choosing Roesch Ford!

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