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Roesch Ford - Service Center

Bensenville, IL

4.3
82 Reviews

82 Reviews of Roesch Ford - Service Center

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November 13, 2024

Randy was very professional. Work was completed as promised. It was great to have my vehicle delivered on time as I was told it would be. More

by RCHANDLER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Extremely helpful and worked with me on finances to pay for repairs on my car More

by ServiceWench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Couri
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2024

Great service from the Service writers as well as Luis the technician that worked on my vehicle More

by RKH_41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

Great job everyone at Roesch Ford! Fast and prompt service! Thank you for making my visit smooth! More

by CESAR21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
November 11, 2024

Takes to long for service to be done. Jessica is great at her job and she always in a good mood More

by DMACRI0
Recommend Dealer
No
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Roesch Ford responded

Thank you so much for your honest review. We truly appreciate your patience and value your feedback. We're thrilled to hear that Jessica made a positive impact on your experience—she’s a fantastic team member, and we’re glad her positivity shone through! We understand that the wait time was longer than expected, and we sincerely apologize for any inconvenience this may have caused. We'll continue to work on improving our service times to ensure your next visit is smoother and more efficient. We’ll do our very best to earn that five-star rating next time. Thank you again for your valuable feedback and for giving us the opportunity to improve!

January 23, 2024

I made an appointment to replace a plastic trim … I chose 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
December 19, 2022

Very professional and honest service. Always take good care of customers issues and concerns promptly. More

by wjwelsh44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get
December 15, 2022

They took care of our recall and returned the car to us very fast. They were kind and respectful. More

by Kathy.biedron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
October 25, 2022

Came in late in the day for an oil change and no appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a was More

by snryan92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
October 18, 2022

Always on time and typically the work is completely done. Diego was honest and transparent. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego
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