Back

Roesch Ford - Service Center

Bensenville, IL

4.5
198 Reviews

198 Reviews of Roesch Ford - Service Center

Sort by
June 05, 2025

I have a roush mustang with a roush tune. Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to More

by Sergey.car55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

I have a roush mustang with a roush tune. Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to More

by Sergey.car55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

Fast and quick job with what was needed to be done. Also was very nice with explaining when I needed for future appointments for the truck. Thank you. More

by RICARDOFELIXSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

I had an appointment for my service but was alerted right away that a lot of cars came in. Diego was very communicative and checked in a lot. Very happy with the service and will come back for the next one t More

by ALICJA.GOLEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

It is always a pleasure to receive the best care. Excellent customer service. Diego always makes us feel welcome in your service department. He goes out of his way to keep us in the loop on what is w More

by PARLOR.KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

The service for my oil change, tire rotation and “ “The Works” was performed in a reasonable amount of time. More

by MACS257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2025

Great service to work with. Communicated well with me on when to expect my car back. More

by RENNICK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2025

Two people kept me updated on progress of my car. and why it took a while to repair. More

by ADRIANA.ALVAREZ-PEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

They were able to look into the thumping noise I was hearing. They fixed it before letting me know what the issue was and did not charge me, which I think has to do with I was there a week before for is More

by ALFRINA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Very poor communication both on sales and service, will be moving onto another dealer; cannot have to follow up on my own vehicles when they don’t get back to me after they promised they would More

by ALDO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Roesch Ford responded

I'm very sorry to hear about your dissatisfaction with our dealership and lack of communication. We always strive for excellence and great communication so we would like to make sure going forward this doesn't happen again and hopefully redeem ourselves with you. Please call Dave Roesch to discuss further at 630-279-6000 x 2291

1
...