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Roesch Ford

Bensenville, IL

4.6
372 Reviews
Roesch Ford is your source for new & used Ford cars, trucks, SUV, parts, service and more in the Bensenville area. Our goal is to provide the best possible service to our customers and make sure your car buying experience is second to none. We are conveniently located at 333 West Grand Avenue, Bensenville, IL 60106. We feature an extensive selection of new and certified pre-owned Ford vehicles, as well as used cars, trucks, and SUVs from many other makes, including RAM, Chevy, and more. Roesch Ford is committed to providing superior service in all departments, from sales to finance to parts and service, and we invite you to search through our online inventory and stop by our dealership for a test drive. If you have any questions, please give us a call at (630) 279-6000. What started as a service station and small dealership in 1923 has grown to become the Roesch Cars of today. So, who are we? We’re glad you asked. Roesch Cars is a fourth-generation family-owned dealer that believes doing good business is simple. If you’re honest, you hire great people, and you offer competitive pricing and large selection, you keep customers coming back for 90 years and counting. Where We Started Back when Paul Roesch first started his DeSoto dealership, chances are that he couldn’t imagine the way it would grow. The accomplishment we think he’d be most proud of is that his own family has continued the dream he started more than 90 years ago. Paul’s son, Larry, a lifelong resident of Elmhurst, began working at the dealership in 1952 while taking accounting and business law courses at night. In 1963, Roesch Motors incorporated and became Elmhurst Chrysler Plymouth, quickly becoming the leading Chrysler Plymouth dealership in the country. Where We Are Now In 2011, Dan Roesch added Roesch Ford 333 W. Grand in Bensenville to the family as well as a dedicated Commercial Vehicle Department for Ford Trucks and Vans at 303 W. Grand to complete the package. In 2020, despite Covid-19, we have expanded to employ over 90 employees with 31 service bays and 18 commercial truck bays. We pride ourselves on customer service and were recently awarded “The Fix-It-Right-The-First-Time” trophy from Ford Motor Co. for the 5th time in two years which is now a record amongst the 22 dealers in the region. We Love What We Do Of course, our Roesch family not only shares the business, but a passion for cars as well. In fact, we consider ourselves car enthusiasts – from vintage beauties to modern muscle cars and beyond – and have a deep understanding and appreciation of just how important buying and owning a vehicle can be. That level of devotion can be seen in every action we take and every car we sell, so that you can be sure you’ll love your Roesch experience – from sales to service – as much as your new vehicle.
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333 W Grand Ave

Bensenville, IL

60106

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Showing 372 reviews

January 10, 2025

Diego is first class in customer service. Really makes effort to accommodate the customers needs. More

by TPIGNATO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Roesch Ford responded

We sincerely appreciate your glowing review! We're thrilled to hear that Diego delivered exceptional customer service and went above and beyond to accommodate your needs. Your kind feedback means so much to us, and we look forward to assisting you again in the future!

January 10, 2025

Service was quick and was kept informed on time frame as the work was being completed. More

by MANZKE
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
David Bleichroth
Jan 11, 2025 -

Roesch Ford responded

We greatly appreciate your wonderful feedback! We’re delighted to hear that you experienced quick service and appreciated being kept informed throughout the process. We truly value your business and look forward to serving you again!

January 09, 2025

Very good customer service , everything like l expected in the time that had for the service More

by ROJAS1957
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Randy Holder
Jan 11, 2025 -

Roesch Ford responded

Thank you for the fantastic review! We're thrilled to hear our team met your expectations and completed your service in a timely manner. Your satisfaction means so much to us, and we’re grateful for your support. We look forward to serving you again in the future!

January 09, 2025

Very pleased with his help. I feel he did his best to keep my car running. More

by cleereynolds
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Eric Thuemmel
Jan 09, 2025 -

Roesch Ford responded

Thank you for your kind words! We're so glad to hear you felt well taken care of and that our team worked hard to keep your car running smoothly. Your satisfaction means the world to us, and we truly appreciate your trust in our service. We’re always here if you need anything!

January 06, 2025

Things went smoothly no issues with the dealership or truck. But went in for just an oil change. More

by BILLMORONEY74
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Roesch Ford responded

We’re grateful for your feedback and happy to hear your visit went smoothly! Your truck received the care it needed, and we’re glad we could assist. We look forward to serving you again in the future!

January 06, 2025

Waited too long for recall part. Had to call dealership for parts arrival constantly. Was given 2 different parts included explanation. But in the end all parts were included and in More

by JOSERODRIGUEZ1732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
Jan 08, 2025 -

Roesch Ford responded

We sincerely apologize for your experience and appreciate your honest feedback, it truly helps us improve. We understand how frustrating the delays and lack of communication must have been, and we regret that you didn’t feel valued during your visit. Please know we are committed to addressing these concerns and ensuring a more positive and transparent experience for all our customers in the future. Thank you for bringing this to our attention and for giving us the opportunity to grow.

January 06, 2025

Good attitude profesional Good humor Friendly Clean shop Like the way things are explained Thank you More

by SOLIS jesus
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Randy Holder
Jan 08, 2025 -

Roesch Ford responded

Thank you for your kind words and thoughtful review! We're thrilled to hear that you had a positive experience and appreciated our professionalism, friendly demeanor, and clear explanations. Your feedback means a lot to us, and we're grateful for your support. We look forward to serving you again in the future!

January 06, 2025

They were able to perform the software update recall on my truck after some difficulties. There could have been better communication but we got it resolved. More

by DANIEL-MAHER
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
Jan 08, 2025 -

Roesch Ford responded

Thank you for your feedback and for your patience as we worked through the challenges with your truck's software update. We truly appreciate your understanding, and we apologize for any communication gaps. We're glad we were able to resolve the issue, and we will continue to work towards providing an even better experience moving forward. Thank you again for choosing us!

January 06, 2025

Came in for an oil change, which was completed extremely quickly. An issue with us never having transferred the warranty over from my in-laws was brought to our attention. The staff, Randy in particular, wa More

by IMNOTWILLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Roesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
Jan 08, 2025 -

Roesch Ford responded

We sincerely appreciate your thoughtful feedback! It’s wonderful to hear that Randy and our team were able to assist you promptly and help resolve the warranty transfer issue. Your kind words about your experiences with our service, sales, and staff mean a lot to us. Thank you for choosing Roesch Ford, we’re always here to help and look forward to serving you again!

January 05, 2025

All was wonderful until all was near complete; at that point out of the blue I was told my batter was low and would need replacing soon. He than asked if I wanted them to "pop in" a new one for $275. Mayb More

by BGSDOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bleichroth
Jan 08, 2025 -

Roesch Ford responded

Thank you for sharing your experience with us. We truly value your feedback and want you to always feel comfortable and confident in the service you receive. We're glad to hear you think highly of our service overall, and we take your concerns seriously. Our goal is to ensure transparency and provide recommendations that support your vehicle's performance, but we’ll also review how we communicate to ensure our customers always feel respected and informed. Thank you for your trust in us!

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