Roesch Ford
Bensenville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 235 reviews
Don’t take ur vehicle here, they tried to charge me 2500 for things I didn’t need. Destroyed my undercarriage because all the bolts are stripped and cross threaded so now I can’t get even get an oil change for things I didn’t need. Destroyed my undercarriage because all the bolts are stripped and cross threaded so now I can’t get even get an oil change or get anything done until I get it fixed. Won’t even answer my calls or return my calls. Carlos should not be working there More
I’m a one man one truck company and Ryan understands that the truck can’t be down long. He got me in and out in a reasonable amount of time and kept me up to date with the findings and repair cost the truck can’t be down long. He got me in and out in a reasonable amount of time and kept me up to date with the findings and repair cost More
People were fine. All friendly. I had made an appointment for 7:30 AM and arrived about 10 minutes early. Oil change and tire rotation took 1 hour and 10 minutes. All friendly. I had made an appointment for 7:30 AM and arrived about 10 minutes early. Oil change and tire rotation took 1 hour and 10 minutes. That is far too long considering that I had made an appointment with what I wanted to have completed. I told them in advance when I made the appointment that I would wait in the waiting area. Your free coffee is good but not enough for me to justify sitting for over an hour for a simple procedure. More
Great customer care ,I was very happy with the service . I put your canopy on the east side 40 years ago. Long time I have been going to Roesch. I put your canopy on the east side 40 years ago. Long time I have been going to Roesch. More
Rory was great to work with. The service/prep for the vehicle was not impressive. This was a used 2023 cargo van with only 2,500 miles which I traveled 175 miles to pickup. So The service/prep for the vehicle was not impressive. This was a used 2023 cargo van with only 2,500 miles which I traveled 175 miles to pickup. So all communication was done via phone online pictures. I had requested that they remove all the custom fixtures that were bolted down in the cargo space. They did remove fixtures but left all the holes exposed to the outside! This got fixed per my request. They also failed to fix a very fixable mud flap which was hanging loose and about to fall off. This was also fixed per my request. Also, damaged but not fixed was an interior molding piece which I got partial credit. Lastly, this nearly new van had only 1 key which I only learned about as I am about to leave the dealership and too late to raise an issue. Overall they were very nice to work with but I would say that their vehicle preparation needs work. More
Rob was very professional and courteous. He located my truck and body immediately. A real gentlleman He located my truck and body immediately. A real gentlleman More
Dealership was professional, prompt and fair. Have bought a few vehicles over the years and consider them best Ford experience. Have bought a few vehicles over the years and consider them best Ford experience. More
Super nice guy in service. No issues . Thanks for the work. See you next time No issues . Thanks for the work. See you next time More
I am very happy with the way this dealer took care of me and resolved what was wrong with the car. Very friendly staff. and resolved what was wrong with the car. Very friendly staff. More
Fast and professional service. Jessica is very friendly and easy to schedule maintenance on my 4 Firds Jessica is very friendly and easy to schedule maintenance on my 4 Firds More