Rodman Ford

I strongly recommend to anyone planning to do business with Rodman that they do their research beforehand and read the reviews for this dealer. Rodman has extremely poor customer service and does business with Rodman that they do their research beforehand and read the reviews for this dealer. Rodman has extremely poor customer service and does business in a very unprofessional manner, to the point where I had to open up a Better Business Bureau claim against them. I purchased a used vehicle from them at the beginning of the year. Onsite, the sale and trade in went fine. The salesperson took took care of VIN check and registration and offered to drop the car off at my home. Since it was an out of state transaction, I was told that I would need to take care of the inspection, but that I would be reimbursed for cost (the bill of purchase actually shows that I paid for state registration, VIN check, AND state inspection). After the vehicle was dropped off, I noticed several large chips in my windshield. I also noticed that I was not provided with the wheel lock key for my spare. I immediately contacted the salesperson who acknowledged the chips. He told me that he would contact the previous owner for the key and would look into seeing what could be done about the windshield. A week went by and finally the manager contacted me to say that the dealer wouldn’t replace the windshield because it wasn’t legally necessary (the chips “were not in the line of site”) and because it was not mentioned at the time of sale (even though he agreed they were not present at the time of sale). I expressed my thoughts at which point the manager got heated and hung up on me. In addition, I didn’t hear anything back regarding the inspection compensation or the wheel lock key. I had to open up a BBB claim in order to hear back from the owner, who basically accused me of being at fault for the windshield, but told me he would comp me for the inspection and the cost of wheel locks (not considering the fact that I had to pay someone to remove them from the vehicle). It wasn’t the best resolution but I was fine just ending it at that point and moving on. After driving around for a few weeks, I noticed the steering was off so I took it in to another dealer to get checked and was told there was an open recall to replace the steering dampener. So Rodman didn’t even take care of that either. It seemed like they were done with me as soon as the deal was made, and they felt no responsibility to take care of any of the issues that were handed to me. This is just not good business. More

Rodman always does great job withy my suv, Great customer service. Alway go back to Rodman whenever I need service done service. Alway go back to Rodman whenever I need service done More

Great folks at Rodman Ford. They were very helpful They gave me a excellent trade in price for my old truck and a great price for my new Ford f150 truck. I didn't have to do a They were very helpful They gave me a excellent trade in price for my old truck and a great price for my new Ford f150 truck. I didn't have to do anything they took care of everything. I went in with my old truck and drove home in my new one. If you are looking for a new vehicle I recommend you go to these guys. You wont regret it... They are very friendly Tell them Larry sent you...LOL More

Have used rodman for about 30 years. Satisfied with Sales. Service has deteriorated in the past couple of years. Recent service for F-150 took 5 weeks to schedule (replace passenger side Satisfied with Sales. Service has deteriorated in the past couple of years. Recent service for F-150 took 5 weeks to schedule (replace passenger side mirror-which we had). Recall for Escape also took 5 weeks to schedule after I was notified parts we available. Recently Escape intermittently would not start. Could not get it seen right away. Diagnostics did not identify issue, but battery cable loose at car side. Hopefully tightening solved issue. Personnel were pleasant. I will probably replace the Escape this year and am considering going elsewhere due to Service Dept. issues. More

We found the F-350 on auto trader and contacted the dealer. I made an appointment with Bruce who was very professional and had the truck warm and running when we pulled in to the dealership. Negotiatio dealer. I made an appointment with Bruce who was very professional and had the truck warm and running when we pulled in to the dealership. Negotiations were quick and to the point. This was the most painless car purchase I have ever made. Completed in the in the least amount of time. They even delivered the truck to our town hall as this was an out of state purchase. I am very happy with the truck and the way we were treated throughout the whole process. Great job guys. Thank you Tim More

Great staff and service ! !! Have done a lot business with them always a pleasure to se them !!! !! Have done a lot business with them always a pleasure to se them !!! More

professional, forthcoming, attentive respected our continued repeat business. would come back in the future for our next purchase continued repeat business. would come back in the future for our next purchase More

As always the best experience at rodman ford! I can’t thank you enough for all you’ve done the past 4 times I’ve purchased a car from you! I can’t thank you enough for all you’ve done the past 4 times I’ve purchased a car from you! More

Absolutely amazing experience with Jim! Buying a vehicle should be easy and fast and this dealership was just that and more. Jordan Rodman made financing super easy and got me the best rate Buying a vehicle should be easy and fast and this dealership was just that and more. Jordan Rodman made financing super easy and got me the best rate! I most definitely 1000% will recommend this dealership to all my friends and family and will be back for my next vehicle in the future! More

This is the second car we purchased from Jim. He made the process easy from start to finish with no pressure. He made the process easy from start to finish with no pressure. More