Rodland Toyota of Everett

We had an absolutely horrible experience with Rodland's after buying a truck from them recently, so I want to share our experience as a warning to others. I wish I had read the other reviews before giving after buying a truck from them recently, so I want to share our experience as a warning to others. I wish I had read the other reviews before giving them my business -- a very big and expensive lesson has been learned. In July of this year, we bought a 2019 truck with very low miles. We were told it had only one previous owner, so we felt confident it was a safe purchase. Exactly 43 days after buying the truck, it wouldn't start and appeared to have an electrical issue. After towing it to our closest Toyota service center (not Rodland's), the technicians discovered that the wiring harnesses had completely melted due to a canopy and lights that had been installed on the truck before we bought it. The repair took one month and cost us over $10,000. We immediately reached out to Rodland's while the truck was still being repaired to see if they would be willing to help, considering we had owned the truck for less than a month and a half and had only put a few hundred miles on it. Their answer was no -- not one single cent. They didn't offer a loaner car while the truck was in the shop for a month, not even complimentary car washes for a year... nothing. Their response was simply that we bought the vehicle "as is" (aside from the 3-month/3,000-mile powertrain warranty), and they weren't willing to assist in any way. We weren't asking them to cover the entire $10,000 repair -- just to help with the cost of parts or cover a portion of the bill, given that the problem clearly existed before we purchased the truck. Even the Toyota dealership doing the repair was shocked that Rodland's refused to help at all. They felt so bad about how we were treated that they knocked a few hundred dollars off the bill and threw in some freebies to soften the blow. Rodland's does not care about its customers. I highly recommend taking your business elsewhere. More

Refused to give part numbers for brakes when ask. Kept going round in circle to get you to come in and buy. Did not rotate tires but yet checked the box that they did. Put in wrong oil. Had to c Kept going round in circle to get you to come in and buy. Did not rotate tires but yet checked the box that they did. Put in wrong oil. Had to come back in to correct. More

Christina of Rodland Toyota was super helpful and a pleasure to work with. She took a personal interest in our situation and worked with us to make the deal happen! pleasure to work with. She took a personal interest in our situation and worked with us to make the deal happen! More

TRUST is the most important attribute of any service provider, without trust, how do you know what you paid for was performed correctly or at all. I have been a customer for over 10 years, several Toyo provider, without trust, how do you know what you paid for was performed correctly or at all. I have been a customer for over 10 years, several Toyota cars have had most if not all service preformed at RT. Last April I had a 95K major service performed at RT on my 2013 land cruiser. Recently due to scheduling issues I had an oil change done at a different provider and they provide objective tests showing that my brake fluid needed replacing and the emergency brake need adjustment. This of course raised concerns since it’s been less than 10k miles since the major service that specifically noted both these items where performed. It took several phone calls to get RT’s attention and for them to call me back. We set up an appointment to have them look at this. At that appointment I was told there was nothing wrong with the brake fluid, no test, they just looked at it. Fine, I’m not an expert, but I did have photos of the results from the test at the other service provider. I asked what they could do about this, they accused the other provider of dishonest practice and said they could do nothing since there was no evidence of a problem. Well, there are several inexpensive tests for brake fluid condition, I ordered them on Amazon, about $100, I was not going to risk my safety or my extremely well-maintained Land Cruiser, not a big deal. The test showed them to be correct, the brake fluid is acceptable (< 1% water content and no corrosion). BUT THAT IS NOT THE POINT. A good service provider would have: 1. Returned my calls and text messages. 2. Addressed all the issues identified, brake fluid and emergency brake, by offering to test the fluid and adjust the e-brake. 3. Respond to my email regarding my concerns. I noticed that they respond to most reviews posted with almost the exact same verbiage, in other words, they just don’t care More

I am disappointed with Rodland Toyota. While the sales team was pleasant and easy to work with, Rodland’s management’s customer service is far from what I would have expected for a multi-g While the sales team was pleasant and easy to work with, Rodland’s management’s customer service is far from what I would have expected for a multi-generation owned Toyota Dealership. I recently purchased a 1 owner clean CarFax 2016 Sequoia from Rodland. The car is in nice condition and as best I can tell mechanically sound. The problem I had has to do with Rodland stating that an alignment had been done on the vehicle prior to them putting it on the lot for sale. When I was driving back to West Seattle on I-5 from the Rodland Toyota dealership in Everett, I could tell the vehicle was pulling to the right and vibrating slightly at speeds in excess of 60 miles an hour. I brought the vehicle to Les Schwab in West Seattle before getting home in order for them to check the alignment. As I suspected, the alignment was off by quite a bit, enough to require a full front end adjustment. When I asked Rodland Toyota to reimburse for the $120 alignment, their comment was that I didn’t buy a new car and the sale was “as is“. This is not about money, this is about customer service. Rodland said an alignment has been done on the car before they put it up for sale. I question Rodland’s management and their commitment to customer service. More importantly, I question their honesty and integrity. More

Christina is the best, she's honest and knowledgeable and so nice! If you want a fun, low-pressure car buying experience she's your gal!!! so nice! If you want a fun, low-pressure car buying experience she's your gal!!! More

The service department is a JOKE. They can't troubleshoot their way out of a paper bag. I brought my car in because I had a problem. I paid for them to diagnose my problem and they They can't troubleshoot their way out of a paper bag. I brought my car in because I had a problem. I paid for them to diagnose my problem and they told me nothing was wrong and if it continued to bring it back in a couple days. Well the problem continued so I brought it back. After another diagnosis they told me I had to replace a part. I paid to have that part replaced and low and behold, i still had the SAME problem. The manager informed me that i must have another problem that is causing THE SAME PROBLEM because the part they replaced was defective. I spent 1800$ and I still have the same problem I came in with. DO NOT take your car here if you value your money, because they just throw parts at your car and hope they fix it and then come up with ways to tell you they need more money in order properly diagnose your problem. Save your money and spend it elsewhere. More

This service department did not make a good first impression but they made up for it when I returned for the third time. I was treated respectfully and my explanation of the service needed was accep impression but they made up for it when I returned for the third time. I was treated respectfully and my explanation of the service needed was accepted the first time. I felt valued and that is important to me. I will return in the future for my car maintenance. I do like the fact that you don't have to make an appointment for service work and they have a wonderful lounge for people waiting for their car to be serviced. I gave them a 4 star rating only because of my first experience. They earned a 5 stars on this latest visit. More

I brought my prius C in to have tail lights checked out. They were not working. The service dept told me all my lights were working and sent me on my way. I get home and check myself - still no tail light They were not working. The service dept told me all my lights were working and sent me on my way. I get home and check myself - still no tail lights. Come in 2nd time and gave them the 6 reasons tail lights wouldn't be working and wanted it fixed this time. They found a bad bulb and replaced it and showed me a picture of another bulb where the socket was melting. I said that I felt that was a priority as any wir heating hot enough to melt plastic could start a fire. Megan said I should be okay as I didn't drive much. How can I trust these people again. First time they lied to me and said all lights were ok.Tail Lights at night are not optional. Second time wiring running hot enough to melt plastic - fix it sometime as you don't drive much. I would also report that they gaslighted me. I'm trying to explain what was out and they acted like they had no idea what I was talking about. Is this behavior reserved for 75 year old women? More

They only sell vehicles with high mark up dealer added worthless "protection packages to the tune of $4-5000. Would not give price quotes ahead of their high pressure showroom tactics. Not interested and worthless "protection packages to the tune of $4-5000. Would not give price quotes ahead of their high pressure showroom tactics. Not interested and we moved on to a reputable honest dealership. More