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Rod Hatfield Used Car Factory
Nicholasville, KY
65 Reviews
At Rod Hatfield Used Car Factory, our vision is to provide a memorable, streamlined vehicle purchase to our guests. Most of our diverse inventory is bought in bulk at wholesale price, have just one previous owner, and an accident-free history, which are then professionally serviced by our certified technicians. What does this mean for you? It means your next pre-owned vehicle from us will be one of excellent condition and mechanical quality, both at a fair price, enabling you to buy with confidence, straight from the factory, in Nicholasville Kentucky.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 65 reviews
January 15, 2026
This dealership treated me with kindness, respect, and professionalism in resolving an issue with my van. They went above and beyond whatever I thought a dealership would. professionalism in resolving an issue with my van. They went above and beyond whatever I thought a dealership would. More
by Granny
Employees Worked With
Steve, Johnny
January 11, 2026
They DO NOT stand behind their customers! They don’t try to help or answer questions when vehicle suddenly has several mechanical problems within a mile of having routine oil change! The new They don’t try to help or answer questions when vehicle suddenly has several mechanical problems within a mile of having routine oil change! The new service manager would NOT accept any responsibility or try to figure out what the problem was or why it happened so suddenly after leaving Rod Hatfield used car factory! I was without a vehicle for 3 weeks because of this and I wasn’t provided a rental or a loaner vehicle. This incident cost me over $800 out of pocket and not even an apology or concern! I will say that the former service manager was a great person to deal with and if a problem was found he was upfront and sent me to garage to get fixed. I will NOT ever purchase another vehicle from this car lot and I will not recommend to anyone! More
by Mary Mason
Verified CustomerEmployees Worked With
Service manager at RH used car factory
November 23, 2025
I can call and get an appointment with ease. They are nice and polite. The oil changes and tire rotation have been done without any issues. Very good service! They are nice and polite. The oil changes and tire rotation have been done without any issues. Very good service! More
by RENEEDTHORNSBERRY
Employees Worked With
Service desk employees
September 30, 2025
Rod Hatfield was absolutely great to work with. They knew exactly what I was looking for and help me get the best deal . Jon and Dustin was a great duo to work with . I love my camry ! They knew exactly what I was looking for and help me get the best deal . Jon and Dustin was a great duo to work with . I love my camry ! More
by Amber
Employees Worked With
Jon and dustin
