Rod Hatfield Chrysler Dodge Jeep Ram

Love the car that I traded for, however the customer service was horrible. Please read this before trading with them. We contacted the dealership prior to arrival and was told the car was there (it was service was horrible. Please read this before trading with them. We contacted the dealership prior to arrival and was told the car was there (it was a long drive for us), got there and they had let the owners wife drive it and it took them 3 hours to get the vehicle back on the lot. Made the trade, I thought all was well and good. However, it had been close to a month and another payment was taken out of my account for the vehicle I traded.. I called the bank for the next two weeks trying to settle everything. Basically the bank told me the dealership did not provide adequate information, therefore the bank could not process the check and nobody at the dealership could tell me what information was provided on the check, all they gave me was a check number and routing number. So after 2 weeks and hours on the phone with the bank, I settled that, while being told from the dealership there was nothing they could do. Then I received the title to the vehicle I traded and had to pay to mail it or drive it to them. Again, the dealership/salesperson was sorry for the inconvenience but there was nothing they could do. All in all, it was a lot of work, money, and time on my end and just a horrible experience. Timing reference, I signed and traded on July 5th, and the bank finally processed the check on August 12th. I would not recommend this dealership. More

I drove 4 hours to purchase a beautiful Toyota Tacoma that I've always wanted. As a disabled Vet, I spent all I could afford to buy a dependable truck. I did not make it home before the battery and alter that I've always wanted. As a disabled Vet, I spent all I could afford to buy a dependable truck. I did not make it home before the battery and alternator went out, driving the last hour in the dark. The truck died before getting it into my garage. I got it to a shop and had the battery and alternator replaced. While there, they found the head gaskets were blown and needed to be replaced as I have oil in my antifreeze and the radiator won't hold pressure. The car fax said the dealership changed the oil and inspected it and prepped it to be sold. They did not. I called as soon as they opened Monday morning and after five days of calling and being told that the manager, Mark Calloway would call back before the end of the business day, and he never did. Five more days after emailing him and the owner, I finally spoke with him. He actually said maybe the truck wasn't ment to be driven 4 hours. He finally ask what would make me happy and I said having the engine repaired or replaced with a used one. He said he would speak to the owner and get back with me. Another week of calling with no response so I had no other choice but to go public. I need my truck to be repaired so I can drive it as advertised. You should be able to drive your vehicle for a day or two before it completely dies! They should be held responsible. I will update this review if they chose to help me. P.s. I also had to replace all four tires and rear brakes. The list just goes on. More

Do not buy used vehicles from them! Bought a 2020 GMC Sierra 1500 elevation 9 months ago Vehicle looked good but mechanical wise they said they had it checked! Lies lies lies engine had Bought a 2020 GMC Sierra 1500 elevation 9 months ago Vehicle looked good but mechanical wise they said they had it checked! Lies lies lies engine had a slight vibration! broken engine mounts, torn driver side axle, bald dry rotted tires,out of alignment, suspension was blown, no second key fob and a shady sales man! sales manager didn’t do much but send me floor mats wich I was promised and all after the fact I bought it and really had it inspected by my mechanic but that was the least of my worries not even 8000miles later and the engine needs a whole rebuild have been without my truck for 2 and half months…Being a disabled vet with a bad buy and still have a $600 payment and no truck… im stuck in this and don’t know what to do!!! horrible place to buy never believe them!! Not worth your business! take it somewhere else!! More

Do not buy a car from this dealership. Very unprofessional, this dealership took out 2 car loans for the same car. Now I have 2 different bank loans for the same car. When trying to get th Very unprofessional, this dealership took out 2 car loans for the same car. Now I have 2 different bank loans for the same car. When trying to get this taken care of they gave me the run around. Kennedy Sizemore was the one handling this mess. When I called trying to get more information, he hung up on me, not once but twice. Very unprofessional, this dealership has messed with my credit, caused undue stress and at the time of this review I am still waiting on answers. DO NOT BUY A CAR FROM THIS DEALERSHIP! More

Poor customer service with the service department and seem to lack ability to repair. My van has been in several times for a repeat issue and it’s under warranty. We plan to get it repaired and sell. seem to lack ability to repair. My van has been in several times for a repeat issue and it’s under warranty. We plan to get it repaired and sell. More

Happy Customer :) We have bought 2 vehicles from Bob Allen. We are returning customers. We have been very happy with sales staff and services. They are friendly, helpfu We have bought 2 vehicles from Bob Allen. We are returning customers. We have been very happy with sales staff and services. They are friendly, helpful and gave us great deals. We search other places, but wind up back at Bob Allen. More

Complete Rip Off I will never step foot back in this dealership. Their prices are way too high. The staff are extremely rude and condescending. They treat you like I will never step foot back in this dealership. Their prices are way too high. The staff are extremely rude and condescending. They treat you like you are clueless and will take advantage of you in a heartbeat. More

The worst experience ever I went in to buy a vehicle and I was excited that I could finally afford to buy a newer vehicle. The sales team was nice and I was approved and out th I went in to buy a vehicle and I was excited that I could finally afford to buy a newer vehicle. The sales team was nice and I was approved and out the door in less than an hour. Then in just 10 short days after I left the lot three of my four speakers stopped working. When I called and let them know all they said was at least you got a car with a good engine and transmission. I thought that was very unprofessional because I bought a car not just a engine and transmission. I have only had the car for a little over a month and now I have to put wheel bearings on it. I guess they don't inspect their vehicles before putting them out to sell. I know that I am never going to recommend someone to go here for a vehicle. When I had a problem they wouldn't help me at all so I have to sink more money in a vehicle that I paid too much for. It is very frustrating that they wouldn't even just look at it without charging me. More

A complete headache of an experience!! I am overall very displeased and extremely frustrated after my experience with the dealership Bob Allen in Frankfort, KY. I originally walked in with I am overall very displeased and extremely frustrated after my experience with the dealership Bob Allen in Frankfort, KY. I originally walked in with a budget range of $8k-$12k, looking to buy a used car or SUV. The first vehicle I test drove is the one I ended up taking home, but only after 2 days of unnecessary time and aggravation. I was already pre-approved for a $12k loan through my credit union, and the 2010 Chevy Malibu I drove the first day appeared to fit my budget, and I was told that it only had 11,495 miles on it! Of course I inquired as to why it was listed at such a low price, but the salesman simply said he didn't know, and that it was just the price "they" had on it (very helpful). When I finished test driving it, I asked if there were any more vehicles on the lot within my price range that I could look at (knowing already that there were several), and the salesman actually seemed reluctant, or hesitant to show me anything else. He spoke to their sales manager to see what he recommended for me, after hearing my basic preferances and budget, and his recommendation was a 2010 Dodge Charger. I asked, "And this is really within my price range?" To which the salesman answered "He(the manager) seems to think we can work it out!" So I had my husband (who is a mechanic) check it out, and he said it had bad brakes and rotors, and was concerned that it may have transmission problems in the near future considering the milage on it. But of course I was in love with it by then, and spent the rest of the afternoon, up until closing time that evening, letting them run me back and forth as they attempted to make it work for me. Which of course they couldn't, because it was a $15k car in the first place. So naturally I was extrememly frustrated to have wasted the entire day on a vehicle that they knew from the START would not fit my overall budget, or even come close to my monthly payment range. The next day, I told them I wanted to push through with the Malibu, because it seemed to be the best option there, and for 11k miles I knew I wouldn't find a better deal! But it wasn't until after we'd begun the paperwork, that I happened to look at the actual speedometer in the car, and saw that there were in fact 86k miles on it! I was immediately concerned, and continued to be wary throughout the rest of the day. I took the vehicle once again to my husband, and he said that it also had terrible brakes and rotors. I have never seen a car at a dealership that had bad brakes and rotors! Isn't that something they automatically check? No one wants to buy a car that already needs to be worked on! I complained, and the dealership agreed to fix them, but of course added the price onto the total, which really annoyed me. We completed the deal, and drove off with the car. But two days later, when my husband did a balance and rotation on the tires, he noticed that one had a broken belt, and the other had wires showing on the inside of the tire!! Talk about upset! I just paid nearly $13k total for this vehicle, and after 2 days it already needs $500 worth of work! Plus, either of those tires could have exploded at any time, causing me to wreck, and possibly be injured or even killed!! We called the dealership, and of course they denied responsibility and said they simply couldnt afford to put any more money into the vehicle. This is also after they promised to get me a new keyless entry remote, since the one that came with it didn't work! With this vehicle, you have to have the keyless entry to reset several features on the car (including the tire sensor light, which was already on when we got it as well). So whatever, we just gave up, already sick of dealing with this nonsense, and resigned ourselves to the fact that we had clearly been screwed over, and would just have to pay for it ourselves. The same day, the airbag light came on and stayed on. And just a few days later, the headlight switch broke, leaving us with NO headlights, in the Kroger's parking lot at 1 am needing to drive home! And I am sure there will be more problems yet to come. The salesmen, mechanics, finance manager, and other personnel I worked with there were all very nice, friendly, and accomodating so I can't complain about that (however, a couple times I did receive multiple phone calls about a single subject, such as a needed signature, due to the fact that they didn't communicate the information well with each other). The manager, Jim, seemed to be the problem. He was downright rude at times, and we could tell his decisions and actions were what caused us so many problems, and it was not the personal fault of our great salesman, Jerry! But when you spend $13k on a newer, used vehicle, you should NOT have to drive it off the lot already needing $500(at the very LEAST) worth of work, and within less than a week have to spend even MORE! Buying a new/used car is supposed to be fun! But I have cried out of frustration, and stressed to the point of losing sleep over this entire ordeal. Who sells vehicles with bad brakes, rotors, tires, and countless other problems? BOB ALLEN of FRANKFORT. More