Rod Hatfield Chevrolet, LLC - Service Center

Exceptional Customer Service!! We bought a new Chevrolet from another dealership. They drilled the license plate installation spots in the wrong places when the temporary tag was i We bought a new Chevrolet from another dealership. They drilled the license plate installation spots in the wrong places when the temporary tag was installed. Therefore, we could not put our permanent plate on the car. We called the service department and spoke to Johnathan; he routed us to the body shop and we spoke to Rick; the next morning Rick, who is the body shop manager, had a young man named Tyler jump on our car as soon as we arrived. That's service. More

I had the indicator light come on for the tire inflation on my 2010 Equinox. I tried to resolve it myself and when I wasn't successful I stopped by the dealership. Service was closed but John was inside and on my 2010 Equinox. I tried to resolve it myself and when I wasn't successful I stopped by the dealership. Service was closed but John was inside and I hoped he open the door and give me a clue to what was wrong. I had to drive a long distance the next day and wanted to be sure there wasn't a big problem and I could make my trip. Not only did John explained why I was dealing with the problem he even treated me like a sister and fixed it for me right away. He went above and beyond what I expected him to do especially since the service department was closed. Patient and Kind and better than a Hot Fudge Sundae. Thanks John!!!! More

I took my corvette to this dealership a couple of years ago for a radiator flush. They blew the radiator & water pump. They then replaced those parts with cheap aftermarket pieces, but charged me for genui ago for a radiator flush. They blew the radiator & water pump. They then replaced those parts with cheap aftermarket pieces, but charged me for genuine GM parts, even though they were cheap aftermarket junk. I called their bluff on that dishonesty , posting it on another consumer website. Unfortunately, my car's computer recently went bad, and hatfield's thieves are the only chevy dealership near me. So, I once again had to make an appointment with them for this new problem. The service manager on duty at the time gladly set up the appointment for the next monday morning. However, when I arrived for this appointment, the manager on duty was Darvin, the man who originally ripped me off the first time around. He actually met me at the door and refused to work on my car, using the fact that I spoke out against their dishonesty as the excuse not to do the work. I asked him why he was acting like this and his reply was " You said enough on the internet, didn't you ?" He behaved like an upset teenager, totally unprofessional ! As if I had no right to speak up & expose their dishonesty. His outburst was actually a blessing in disguise. I found a private, corvette only, mechanic with 40 years experience to do the work. I cannot say this enough, the people at rod hatfield's service department are CROOKS !! If you care about being treated right & as a valued customer, STAY AWAY FROM ROD HATFIELD CHEVROLET !!! More