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Rod Hatfield Chevrolet, LLC - Service Center
Lexington, KY
100 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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100 Reviews of Rod Hatfield Chevrolet, LLC - Service Center
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June 06, 2025
I have never received worst treatment at a dealership. I brought my car (an older model) to this dealership to have a diagnostic test ran to see what was wrong the car. It had issues which I informed them I brought my car (an older model) to this dealership to have a diagnostic test ran to see what was wrong the car. It had issues which I informed them of when I dropped it off. I brought it to the dealership thinking they would have better diagnostic equipment. All they did was pull codes which I could have gotten done at AutoZone for free, replaced a part that may not have needed replaced and after 2 weeks told me they could not fix the car. In fact, when I picked it up today, I was told I should have scraped the car. I bought my first brand new car from Rod Hatfield Bluegrass Chrysler and several thereafter. But I will never deal with this dealership again. I only gave it one star because it would not accept the review without one. More
by rhebamcclellan60
Employees Worked With
I don't know
Verified CustomerJune 01, 2025
Chastity was very rude, said sh would call next day when parts came in , no call I called them and then they said couldn’t get to it today, said Monday I informed the man chastity had me scheduled today and parts came in , no call I called them and then they said couldn’t get to it today, said Monday I informed the man chastity had me scheduled today and she never called and they new parts were in , had to call and speak with Alex to get them to respond I’ll not go back to this dealership total cost 900.00 for 1hour top of work just a little over 100.00 for parts and 238.00 just to diagnose More
by garyhill0055
Employees Worked With
Chastity
May 29, 2025
Your service was right on top of the problem! They got the tire replaced in great fashion& got me on my way . Great service department and very efficient. They got the tire replaced in great fashion& got me on my way . Great service department and very efficient. More
by philmc567
Employees Worked With
Zack
May 19, 2025
My recent experience at Rod Hatfield has me wondering how they are even still in business. The service department is the worst group of people (except for Jamaal in the oil change department) I believe I hav they are even still in business. The service department is the worst group of people (except for Jamaal in the oil change department) I believe I have ever dealt with. They coded my invoice incorrectly, refused to change it even after filing a complaint with the BBB, thus creating an issue with insurance reimbursement. So, lesson learned, NEVER do business with Rod Hatfield. More
by ScrewRH
Employees Worked With
The, entire, department
April 06, 2025
Drove 1. 5 hours to get our truck,bc we broke down 1.5 hrs from home,had to leave it there. ,only to find he had confirmed verbally with us to make the drive,a 5 hours to get our truck,bc we broke down 1.5 hrs from home,had to leave it there. ,only to find he had confirmed verbally with us to make the drive,at 340 pm it was ready at 5pm, he had left for the day,truck not fixed! No excuse for this. Suddenly it wouldn't come out of limp mode,they had to contact GM to "find out what was wrong" 3K LATER FOR A DEF HEATER AND 2 SENSORS....BAD COMMUNICATION, OVERPRICED, TERRIBLE TURN AROUND, AVOID AVOID AVOID More
by Angelt231
Employees Worked With
Service dept
