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Rod Hatfield Chevrolet, LLC - Service Center

Lexington, KY

3.6
132 Reviews
Call Service Center (859) 309-5549

132 Reviews of Rod Hatfield Chevrolet, LLC - Service Center

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August 28, 2025

Sam was great at helping me pick out a new truck and Rod Hatfield management went to bat for me More

by GSTAULBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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August 24, 2025

I no longer feel comfortable returning to this dealer. The trust is broken. We’ve bought three vehicles from them and this will be the last. More

by tifflh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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August 18, 2025

It took a while to finally get all issues addressed calls and visits to dealership More

by BETTYVOTAW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Aug 19, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you for your review. We sincerely apologize for any inconvenience. If there are anyway we can may assist you further, please don’t hesitate to reach out. We appreciate your patience and understanding.

August 10, 2025

Worked with Brian as our service advisor and he was great. He kept us updated about our service and the repairs. More

by jwdurham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Aug 19, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you for taking the time to share your feedback! We’re delighted to hear that Brian provided you with excellent service and kept you well-informed throughout the process. We look forward to assisting you with any future needs!

August 09, 2025

I dropped my vehicle off on a Monday for an oil change and software update. I didn't receive any communication until the next Monday that it was ready to pick up. I called twice a day and they would onl More

by SJALLEN_2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trish
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Aug 20, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you for sharing your experience, and we sincerely apologize for the lack of communication and delay during your recent service visit. 😔. Please reach out to us directly at 859 299 2772 so we can discuss your experience further. Thank you.

August 05, 2025

The service department was very nice and updated me on the status of my car frequently. More

by wendy.christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure.
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Aug 19, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you for your kind review! We’re delighted to hear that our service department provided you with excellent care and kept you well-informed. If you need any further assistance, we’re here for you!

August 03, 2025

I use them for every oil change etc. I specifically stated that there was an odd sound in the engine. They changed the oil and rotated the tires. But no one ever came out to say that I s More

by LORETTAGAINES111067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
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August 02, 2025

Wonderful same day service! They kept me informed about the progress and I am very pleased with the service I received. More

by KAWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal’s and Taylor
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Aug 19, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you for your fantastic review! We’re thrilled to hear that you were pleased with our same-day service and we truly appreciate your kind words. We look forward to helping again in the future!

August 02, 2025

Great service, very professional and fast. Awesome costumer service, courteous and very knowledgeable, will recommend this dealer to anyone. More

by nrisco
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Aug 21, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you for your outstanding 5-star review! We’re delighted that you experienced professional, and fast service, alongside courteous customer care. Your recommendation mean the world to our team. We strive to provide top-notch service every time, and we’re thrilled to have earned your trust. We look forward to serving you and anyone you recommend in the future!

July 29, 2025

Jamale is outstanding. Highly recommend and will return. Honestly and great customer service. Thanks guys! More

by 1busymikel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamale, Zach
Report | Print
Aug 19, 2025 -

Rod Hatfield Chevrolet, LLC responded

We are glad to hear Jamale provided outstanding service and demonstrated honesty and excellent customer care. Your recommendation means a lot to us, and we’re excited to welcome you back in the future. Thanks for choosing us!

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