Rod Hatfield Chevrolet, LLC

Went to Winchester dealership because they called and said we were preapproved. Got there and drove off in a vehicle. Monthly prices were much higher than wanted but my husband loved the vehicle. Two wee said we were preapproved. Got there and drove off in a vehicle. Monthly prices were much higher than wanted but my husband loved the vehicle. Two weeks later got a call telling us to come in because they needed more information for the finance company. We get there and are told that we have to choose another car because financing wouldn't go through. Then we drive off in a 2011 dodge charger, and what do you know two weeks later they call and tell us that we need to bring the most recent paycheck stub in. We get there and once again they say the financing did not go through. The car lot then tried to put us in a 2009 dodge charger that had alomost 60 thousand miles on it for about the same price. I told them I was not doing it.I argued with them and finally got my down payment and trade in back. I feel lucky that I got my money back, but I am not happy about how many financing companies they went through. More

I contacted them to purchase a used vehicle, and was asked if I would prefer a new one. I said of course, but that wouldn't be possible as I have just had a bankruptcy discharged. They had me come in an asked if I would prefer a new one. I said of course, but that wouldn't be possible as I have just had a bankruptcy discharged. They had me come in and look at a 2012 Chevy Malibu, did the paperwork and said they had me approved. I told them several times I did not want to drive it off the lot till the deal was set in stone. They assured me it was. I noticed the next day that 3 of the door handles were black and 1 was chrome. I took it to the dealer a week later and they were nice as could be and said they would order me a new handle and would call when it came in and there would be no charge. A week later they call me to come in and get my door handle replaced. When I get there they inform me that the loan never went through and that I would have to give up the car. This was 2 weeks later! Needless to say I was upset especially since I was called to come get my car fixed only to be told I no longer had one! I will never shop here again and warn everyone I know to stay away. They shouldn't let you take a car home if the loan is not final! More

I came there to by a car and they told me everything with thew on my credit and I put money down, I signed all the papers. Three weeks later they called me and said it wouldn't work out because my credit did thew on my credit and I put money down, I signed all the papers. Three weeks later they called me and said it wouldn't work out because my credit didn't go threw (three weeks later now).They told me I was ok then Three weeks later it not that is dirty and they talk to me bad and disrespect me and my wife.That car lot need some respect for saleman and bossies but I will never go back there again. More

I went to their used dealership down in Winchester, KY. I worked with a sales person by the name of Ricco, he was nice, but he kept forcing cars down my throat after I told him several times "I don't know I worked with a sales person by the name of Ricco, he was nice, but he kept forcing cars down my throat after I told him several times "I don't know what I'm looking for I'm just here to figure out what kind of car I want since I just got in a wreck not to long ago" he understood that to a point, but didn't listen to the fact I had a price rang I needed to say in along with waiting for my car insurance company to pay off the reminder of my auto loan. Either way I figured out what used car I wanted and told them that lucky I saw off Cars.com they had the car for a price around 13.9K which was in the rang I was looking for, they allowed me to test drive it along with I was pleased with, but sadly I had a house emergency that needed to resolved and told them I would be back the following day to iron out all the details on getting this car. Their the deal maker, I don't remember his name, basically yelled at me and told me I didn't have a car and that I needed to sit down and get this today. Right after I had told them I had a broken item in my house that wouldn't just cost me lots of money in the long run, it would also be costly to my roommates...long story short I left the dealership. Ricco called me the following day trying to check up on me and offer me a deal on the car I wanted for the price rang of 16.9K...I wasn't happy when I saw the Cars.com listing for a 13.9K. I would recommend do not deal with Rod Hatfeild, they don't listen and they are looking for nothing but a mark up and more ways to screw people out of the car they actually wanted! More

I took my corvette to this dealership a couple of years ago for a radiator flush. They blew the radiator & water pump. They then replaced those parts with cheap aftermarket pieces, but charged me for genui ago for a radiator flush. They blew the radiator & water pump. They then replaced those parts with cheap aftermarket pieces, but charged me for genuine GM parts, even though they were cheap aftermarket junk. I called their bluff on that dishonesty , posting it on another consumer website. Unfortunately, my car's computer recently went bad, and hatfield's thieves are the only chevy dealership near me. So, I once again had to make an appointment with them for this new problem. The service manager on duty at the time gladly set up the appointment for the next monday morning. However, when I arrived for this appointment, the manager on duty was Darvin, the man who originally ripped me off the first time around. He actually met me at the door and refused to work on my car, using the fact that I spoke out against their dishonesty as the excuse not to do the work. I asked him why he was acting like this and his reply was " You said enough on the internet, didn't you ?" He behaved like an upset teenager, totally unprofessional ! As if I had no right to speak up & expose their dishonesty. His outburst was actually a blessing in disguise. I found a private, corvette only, mechanic with 40 years experience to do the work. I cannot say this enough, the people at rod hatfield's service department are CROOKS !! If you care about being treated right & as a valued customer, STAY AWAY FROM ROD HATFIELD CHEVROLET !!! More

I bought my Toyota 4Runner from Rod Hatfield Chevy. Highly recommend them. I did everything online so it real smooth. Shopped around and found it on Autotrader.com. Called for appointment and they h Highly recommend them. I did everything online so it real smooth. Shopped around and found it on Autotrader.com. Called for appointment and they had SUV ready when I arrived. Just as advertised with prices, options, miles, etc. Couldn't have received any better service. Rod Hatfield Chevy made the whole car buying process QUICK & EASY! More

We made an offer on a car on the website and they called my husband and excepted it. They then ran the credit app. and said we were approved at a low rate. We live 3 hours away. We told them on Friday that my husband and excepted it. They then ran the credit app. and said we were approved at a low rate. We live 3 hours away. We told them on Friday that we would be there on Saturday by 4 to pick up the car. We drove the 3 hours and were told they sold the car earlier that day! The salesman that sold it said well the guy paid cash!!! So after we throw a fit they go in and find another car at a dealer in the town we live in and sell it to us for the same price! We ask about all the options and are assured by 3 salesmen that it has them all that the other car had. When we did the paper work they asked us to sign the WE OWE paper so we questioned the options again and were told it had it all. So they did the paper work again with the new cars info on it and we signed and gave them a check for money down. They agree to get the car and deliver it to us. Then we get a call saying that the interest rate was incorrect but we still agree to the deal. Then they call and tell us it doesn't have the ground effects pkg that they assured us it had. So we agree to pay to have this added. When we asked them why they told us it had it 3 times they all denied it! Then they tell us the other dealer won't release the car right away that it will be a few more days. Then they call and say they don't have time to pick it up because they are having a big sell so it will be a few more days. Then they call a few days later and say they don't want the deal at all because we are going to give them a bad rating when Chevrolet sends out the survey!!!!!!! And I wonder why they would think this!!! I don't know how these people sleep at night. Hopefully this will all bite them in the butt one of these days soon!!! And it is funny there are so many comments on here about there dishonesty! More

have brought 6 vehicles from rod hatfield chevrolet have always been treated great jake and his team has always went the extra mile to get me in the vehicle i wanted for the deal i wanted and during the pur always been treated great jake and his team has always went the extra mile to get me in the vehicle i wanted for the deal i wanted and during the purchase of my 09 silverado i went to 3 other dealerships and look at three trucks around the same price and none of the three could come close to the deal rod hatfield chevrolet give me and to quote 2 of the dealerships if they can give u that deal u better take it so i did.. and even after the sale has kept in touch to make sure im satisfifed and even has them washed for me from time to time at no charge and the service department has always been very helpful and took good care of my vehicles highly recommened More

They made a deal with us. We have have it on paper. Then they had us drive from out of town for "this deal". When we got there and qualified for 0% financing. (which we later found out doesnt happen often a they had us drive from out of town for "this deal". When we got there and qualified for 0% financing. (which we later found out doesnt happen often and nobody's expected to quailify) the sales manager tried to slide in $1700 without telling us. I caught it and said no deal. And then he got mad and started getting rude with us. We got up and walked out and e followed us, the owner was standing outside. And he turned to the owner and said we were being disrespectful to him. The owner Vince, not Rod Hatfield, Waved us toward the road and said" let them go they dont matter". I've bought 3 vehicles here in the past. The next day my wife contacted GM and all the managers here called us back, and the sales manager Jake even yelled at my wife on the phone. Takes a big man to yell at a woman on the phone. We had a piece of paper with the deal written on it, Jake even said that was his writing, then looked at us and said thats not the deal we were given. Huh?? Vince called my wife a couple times and wanted to keep arguing with here. And to tell us we didnt know what we were doing and how the car business works. I used to work at a Chevrolet dealership and now work at an auto assembly plant with 7000 employees. I posted this story on a couple local web sites, and have gotten several replies with similar and some worse stories about this place. So I just want people to be aware of what this place does to people. More

Sold me a 2005 Corvette with the wrong type of key fobs - which drives some of the car functions. Promised to send me the owner's manual because it was locked up in the service shop. Then they sent the wro which drives some of the car functions. Promised to send me the owner's manual because it was locked up in the service shop. Then they sent the wrong one to another customer. Then it was destroyed in shipping. Then they were going to send me a new one. Then they just stopped responding to emails. Air cleaner and cabin filter was filthy. More