Rod Hatfield Chevrolet, LLC

Could not have asked for a better car buying experience! We moved to KY not long ago. My lease was up on my vehicle. We had gone to several dealerships in the Richmond and Lexington area. Rod Hatfield was We moved to KY not long ago. My lease was up on my vehicle. We had gone to several dealerships in the Richmond and Lexington area. Rod Hatfield was very friendly and helpful and went beyond what most would do for us. I would recommend this dealership ! They were great! More

Tahoe Best experience ever buying a car. Friendly and they knew what I wanted and had it ready. Less than 1.5 hours and I was on my way home! Highly recomm Best experience ever buying a car. Friendly and they knew what I wanted and had it ready. Less than 1.5 hours and I was on my way home! Highly recommend! More

Buying made simple Everything about the dealership was phenomenal… They even had free hotdogs today cupcakes candy popcorn and baloons. Enegy and excitement. Best deal Everything about the dealership was phenomenal… They even had free hotdogs today cupcakes candy popcorn and baloons. Enegy and excitement. Best deal ever!!! Will be back More

Terrible Buying Experience. Consumer beware!!! I hope anyone considering buying a car from Hatfield will read this. I had a horrible experience today while shopping for a new car at Hatfield. I acc I hope anyone considering buying a car from Hatfield will read this. I had a horrible experience today while shopping for a new car at Hatfield. I accompanied my father, who was considering buying a new Impala at Hatfield. My father told the sales manager that he wanted time to think about the offer that had been made to us. At that point, the sales manager became extremely rude and aggressive (more rude than any person I have ever dealt with at a car dealership). I told the sales manager, "If we choose to buy, we will buy. If we choose not to buy, we won't." He responded, "If I choose to sell to you, I will. If I choose not to sell to you, I won't, and I choose not to sell to you." Those were his exact words. He made it sound as if he thought he was doing us a favor by selling us a car. We left and drove to Sutherland Chevrolet in Nicholasville, where we purchased an Impala. I would never return to Hatfield if my life depended on it. More

Do not trust this dealer While shopping online for a specific vehicle I learned they had the car I wanted and a good price with more features than I needed. It sounded too goo While shopping online for a specific vehicle I learned they had the car I wanted and a good price with more features than I needed. It sounded too good to be true. I contacted them by email then they called me. On the phone we agreed to purchase the car and I placed a deposit of $500. I advised them I would drive my trade-in the 260 miles from my location the next day. I told this to Charles on the phone the day before I traveled and sent an email to the Internet Sales department saying I would be there after noon. My wife and I drove to Lexington and when we were half way there my cell phone rang. It was Mr. Lee from Rod Hatfield telling me they had sent my car to a dealer in Florida. Needless to say I WAS ANGRY. I had gotten up early. Driven 120 miles. Turned around and driven 120 miles home and wasted a half tank of gas. Do Not Trust Anything These People Say. They are so disorganized. One department does not communicate with the others. They tried to switch me to another car or get the car I wanted from another dealer. I was so mad and disappointed I did not want anything to do with them ever. More

so bad worst things Went here around 8 months ago and had them inspect the car for maintenance, had a bad experience initially and already commented on that before. Just Went here around 8 months ago and had them inspect the car for maintenance, had a bad experience initially and already commented on that before. Just recently had oil changed at another facility and they found extreme case of mold on my air conditioning filter, the guy who changed it told me it had to have been like that for at least 2 years due to the amount of mold build up. So beware of this place again, still finding problems they overlooked when they were supposed to have done maintenance on my car around 8 months ago. More

bad experience I would like to be able to give a star lower than one for the service I received here this morning. If you want to waste money and time, this is the p I would like to be able to give a star lower than one for the service I received here this morning. If you want to waste money and time, this is the perfect spot for that. I called them two weeks ago to schedule an appointment for an oil change and maintenance, they told me the price was less than $30. After going to my appointment I received a bill for over $50 for an oil change and "maintenance". The maintenance report showed the car has no problems, although my car has been diagnosed at other companies with major problems (alternator going bad, two parts going bad under both front tires, front brakes need to be changed). Not to mention that the front light was not working during the time of the inspection, they did not even report the bad light on the maintenance report. When I brought this up to customer service manager today, he obviously did not care about my concerns simply stating "I'll take care of it". I am not sure how he was going to take care of it as he did nothing for while I was there today and did not provide me with any further instructions regarding the situation. Very poor customer service, If anyone wants any additional information about this to support my claims feel free to email me, I have my report from this company today and I have reports when I had the tires changed around a year ago when they noticed the broken parts under both front tires. The parts were not changed, yet this failed to flag on the maintenance report today. More

Sales team Awesome service! Sales person was Zachary Hall and would recommend him to anyone!!! I originally went somewhere else was not happy. This dealership Awesome service! Sales person was Zachary Hall and would recommend him to anyone!!! I originally went somewhere else was not happy. This dealership did what I asked and I drove off in a new camaro. More

Service Department Customer Service On Wednesday morning I had the opportunity to visit Rod Hatfield to get a new key FOB for my 2013 Tahoe, as my current one had worn out. I was met by On Wednesday morning I had the opportunity to visit Rod Hatfield to get a new key FOB for my 2013 Tahoe, as my current one had worn out. I was met by Justin, one of your service personnel. I must say, since my last visit to your dealership, he was the most person I have ever encountered there......and he tried to save me money because he thought we could the shell rather buying the complete FOB. Although I had to buy a complete FOB, I appreciate very much him trying to save me money! I HAVE NEVER HAD THAT KIND OF EXPERIENCE BEFORE!!! BUT, I also must say that before I left, EVERYONE I encountered, including Mike in parts department and the ladies where I paid for the FOB, were ALL PLEASANT, CHEERFUL, AND VERY WILLING TO HELP. Don't know what you have done since my last visit, BUT IT IS A GREAT IMPROVEMENT! KEEP IT UP!!! Thanks, again, Justin! Barbara Johnson More

Hands down the WORST service department I have ever been to Took my Equinox here due to nails in two tires. The next day I called to check on my vehicle and the service person was less than helpful with a 'cou Took my Equinox here due to nails in two tires. The next day I called to check on my vehicle and the service person was less than helpful with a 'could careless attitude'. Finally found out that my tires where fixed but their wheel balance machine was broke (not their fault.) They said the machine would be fixed the next day and to leave my vehicle if I didn't need it. I called back the next day to check on my vehicle and it was not ready since their machine was still broke. I needed the vehicle so I picked it up after hours. When I picked it up I noticed my rim had been damaged while there. I took the vehicle back a week later to have the two tires balanced and the damaged rim looked at. I called the next day to check on the vehicle and once again was met with the less than helpful could careless attitude of the service person. He finally told me that my vehicle was being looked at. I asked about the damaged rim and he said they would look at it. I paid for the vehicle over the phone ($50) since I was at work. I asked to speak with the service manager or any manager but he said they had all left for the day (4pm). When I picked my vehicle up later that evening the damaged rim was still there with no explanation. I would not recommend this service department. More