Rod Hatfield Chevrolet, LLC

Service Department Customer Service On Wednesday morning I had the opportunity to visit Rod Hatfield to get a new key FOB for my 2013 Tahoe, as my current one had worn out. I was met by On Wednesday morning I had the opportunity to visit Rod Hatfield to get a new key FOB for my 2013 Tahoe, as my current one had worn out. I was met by Justin, one of your service personnel. I must say, since my last visit to your dealership, he was the most person I have ever encountered there......and he tried to save me money because he thought we could the shell rather buying the complete FOB. Although I had to buy a complete FOB, I appreciate very much him trying to save me money! I HAVE NEVER HAD THAT KIND OF EXPERIENCE BEFORE!!! BUT, I also must say that before I left, EVERYONE I encountered, including Mike in parts department and the ladies where I paid for the FOB, were ALL PLEASANT, CHEERFUL, AND VERY WILLING TO HELP. Don't know what you have done since my last visit, BUT IT IS A GREAT IMPROVEMENT! KEEP IT UP!!! Thanks, again, Justin! Barbara Johnson More

Hands down the WORST service department I have ever been to Took my Equinox here due to nails in two tires. The next day I called to check on my vehicle and the service person was less than helpful with a 'cou Took my Equinox here due to nails in two tires. The next day I called to check on my vehicle and the service person was less than helpful with a 'could careless attitude'. Finally found out that my tires where fixed but their wheel balance machine was broke (not their fault.) They said the machine would be fixed the next day and to leave my vehicle if I didn't need it. I called back the next day to check on my vehicle and it was not ready since their machine was still broke. I needed the vehicle so I picked it up after hours. When I picked it up I noticed my rim had been damaged while there. I took the vehicle back a week later to have the two tires balanced and the damaged rim looked at. I called the next day to check on the vehicle and once again was met with the less than helpful could careless attitude of the service person. He finally told me that my vehicle was being looked at. I asked about the damaged rim and he said they would look at it. I paid for the vehicle over the phone ($50) since I was at work. I asked to speak with the service manager or any manager but he said they had all left for the day (4pm). When I picked my vehicle up later that evening the damaged rim was still there with no explanation. I would not recommend this service department. More

Another GREAT EXPERIENCE!! Darvin took great care of me... Angela, Chelsea, Justin & Jamie also are part of the new Service Staff... Every single person mentioned is absolutel Darvin took great care of me... Angela, Chelsea, Justin & Jamie also are part of the new Service Staff... Every single person mentioned is absolutely wonderful!! My Malibu LTZ was in to have a recall addressed & to have the LOF done... All matters promptly completed. While waiting, I visited with Mark (Shop Foreman), Rick (Body Shop Manager), Jay (Sales Associate), and Fred (Sales Manager). All Great People. If you do NOT FEEL LIKE FAMILY after leaving Rod Hatfield Chevy, IT'S YOU... DEFINITELY NOT THE STAFF... People Make The Difference!!!!! What Else Can I Say???? Check out for yourself Rod Hatfield Chevrolet!! P.S. - I have read the "complainers" on the dealership site... If you don't say something, while you're there, how can someone address your concerns? People today will walk 100 yards to complain before they'd walk 10 steps to compliment... Unreal & Sad. That's me. Rod Hatfield provides quality service & maintenance for my Malibu LTZ & Camaro SS. More

Terrible terrible service department I have had so many bad experiences with the service department in lex. Very poor service and continues to give me the run around and not have my car c I have had so many bad experiences with the service department in lex. Very poor service and continues to give me the run around and not have my car completed. I am under warranty and every time I take my car in for service the service department acts as if I'm not covered. My car still jerks, my headlight continues to get moisture in it, never give me a loaner when I take my car in for service(I have a warranty), my key is broke they still haven't replaced it. I have been treated really bad at this place so bad that I never want to deal with the again. They tried to charge me for an oil change when I'm covered under warranty. It took me 2hrs to get them to finally see that I'm covered. This place sucks! More

OUTSTANDING!!!! Service on our Chevy Malibu LTZ was completed promptly and completely. Brandon (Service Advisor), Ray (Parts), Jeremy (Service Technician), and Erica Service on our Chevy Malibu LTZ was completed promptly and completely. Brandon (Service Advisor), Ray (Parts), Jeremy (Service Technician), and Erica (Cashier) are wonderful people!! PEOPLE REALLY DO MAKE A DIFFERENCE!!! I'll be seeing these folks again tomorrow, as the one of the service techs will be installing a GM/Kicker amplified subwoofer in my Camaro SS... More

Exceptional Customer Service!! We bought a new Chevrolet from another dealership. They drilled the license plate installation spots in the wrong places when the temporary tag was i We bought a new Chevrolet from another dealership. They drilled the license plate installation spots in the wrong places when the temporary tag was installed. Therefore, we could not put our permanent plate on the car. We called the service department and spoke to Johnathan; he routed us to the body shop and we spoke to Rick; the next morning Rick, who is the body shop manager, had a young man named Tyler jump on our car as soon as we arrived. That's service. More

Stay away from Rod Hatfield We bought a 2012 Nissan Versa from Rod Hatfield in Lexington. Before we even made our first payment the transmission went out in it. It was going to c We bought a 2012 Nissan Versa from Rod Hatfield in Lexington. Before we even made our first payment the transmission went out in it. It was going to cost $3500 to replace. I called the dealership several times to speak to management but my calls were never returned & I was told there was nothing they could do for us! I went into the dealership & spoke to Kyle who said they didn't have $3500 for a new transmission & we could tow the car to their service department so they could take a look at it. I tried that first but was told it would be over a week before they could get it in & they didn't provide loaner vehicles to their customers that "they weren't Enterprise." A Nissan service center had already diagnosed the issue. Bottom line they sold us a lemon & then wouldn't do a dang thing to help us out when it broke down 3 weeks down the road!! Stay away from this place they are corrupt & will not stand behind their vehicles!! More

No bull they got the job done. I'll be truthful me credit rating is not so great but they got me approved over the phone and paid off a car that I owed more than its worth. Getting I'll be truthful me credit rating is not so great but they got me approved over the phone and paid off a car that I owed more than its worth. Getting that done and not wasting a 2hr.trip was important. Usually buying a car takes what seem like all day- we got the new Cruze we wanted and were on the way home within 2hrs. Dion is the man Rod Hatfield is the place. More

Dishonest and Deceptive After calling and doing a credit application on the phone, I was approved. On the morning of Saturday July 12, 2014 I spoke with Christina, their onli After calling and doing a credit application on the phone, I was approved. On the morning of Saturday July 12, 2014 I spoke with Christina, their online chat person three times. The second time was to discuss trade-in, down payment, and out of pocket cost. I spoke with her the third time just to make sure that we had a meeting of the minds and to ensure there were no misunderstandings with either of us. Christina told me that I could use my car as the down payment, and my only out of pocket cost would be whatever the sales tax were. Nothing else. She told me there was absolutely no problem doing this. After arriving that same afternoon, I was greeted by Christina, their sales manager, and a salesperson. As I started to sit down I told the manager and salesman of the pre-arraigned agreement Christina and I had during our multiple chats, and handed him my list of four cars I was interested in. I sat in the lobby for over 30 minutes while the sales manager tried to up sell me into price and yr cars I didn’t want. Then the salesman asked to make a copy of my license and left me for another 30-45 minutes to enjoy blaring music, and to watch another person walking around singing rap songs out loud. After he eventually returned, he informed me that they had to have a $1000.00 down payment. Again, I told him this was not what was agreed upon when Christina gave me her promised word of faith that I could use my car as the down payment and pay sales tax. I then asked him what were they considering my trade-in valued at. He only replied with,” No one talked to me about that”. I asked to speak with Christina. She came out, sat down and I confronted her about her promised agreement that we had. While smirking she said,” Sometimes we do this, and sometimes we don’t”. Christina flat out lied to me in order to get me there, only to try to scam me out of an additional $1000.00. I wasted an entire afternoon because of this liar. As I left I told Christina that I would be leaving reviews. As a man of integrity I have kept my word, something Rod Hatfield’s Chevy in Lexington, Ky will not do. Unless you want to be lied to, deceived, scammed, and waste your time, don’t darken this dealers doorsteps and avoid this place like the plague. As I left, I immediately knew why the McCoy’s hated the Hatfield’s. More

Love my car I 1st met the guys at Rod Hatfield last year in April when I came in looking to purchase a new Camaro. At the time they were working in the trailers b I 1st met the guys at Rod Hatfield last year in April when I came in looking to purchase a new Camaro. At the time they were working in the trailers because their building was under construction. The managers were kind and helpful and the salesman, Gary Johnson, explained all the features of the vehicle. Gary stayed late that night and helped me pair my cell phone with the Bluetooth technology, set up my OnStar, filled my tank with gas, and had it detailed. After driving the Camaro for a while I decided I wanted a 4 door sedan or possibly a SUV. Of course, I contacted the guys at Rod Hatfield, who were happy to assist me. I came in and worked with Jay Parks who showed me the Chevy Equinox and Malibu. He was patient with me and very knowledgeable about the vehicles. The new car sales manager who worked my deal was also helpful because he explained all my financing options and got me a great interest rate. After careful consideration I chose the Chevy Malibu. I am pleased with my purchase and am a Rod Hatfield customer for life. I have referred my friends and co-workers to Rod Hatfield who have all had great experiences. I look forward to my next purchase and know their staff will always take care of me. Thanks again for all of your help! The new building looks great too! More