Rod Hatfield Chevrolet, LLC

As good as buying a new car will get. Great sales person, Zach Hall, made this process very easy and got us in the car that we wanted and needed without all the pressure to get something m Great sales person, Zach Hall, made this process very easy and got us in the car that we wanted and needed without all the pressure to get something more or more expensive. The straight upfront pricing was a plus. More

Great sales person as well as finance department. Will buy from them again. Very friendly and stay was not long at all. I would recommend to family and fri sales person as well as finance department. Will buy from them again. Very friendly and stay was not long at all. I would recommend to family and friends. More

Could not have asked for a better car buying experience! We moved to KY not long ago. My lease was up on my vehicle. We had gone to several dealerships in the Richmond and Lexington area. Rod Hatfield was We moved to KY not long ago. My lease was up on my vehicle. We had gone to several dealerships in the Richmond and Lexington area. Rod Hatfield was very friendly and helpful and went beyond what most would do for us. I would recommend this dealership ! They were great! More

Tahoe Best experience ever buying a car. Friendly and they knew what I wanted and had it ready. Less than 1.5 hours and I was on my way home! Highly recomm Best experience ever buying a car. Friendly and they knew what I wanted and had it ready. Less than 1.5 hours and I was on my way home! Highly recommend! More

Buying made simple Everything about the dealership was phenomenal… They even had free hotdogs today cupcakes candy popcorn and baloons. Enegy and excitement. Best deal Everything about the dealership was phenomenal… They even had free hotdogs today cupcakes candy popcorn and baloons. Enegy and excitement. Best deal ever!!! Will be back More

Terrible Buying Experience. Consumer beware!!! I hope anyone considering buying a car from Hatfield will read this. I had a horrible experience today while shopping for a new car at Hatfield. I acc I hope anyone considering buying a car from Hatfield will read this. I had a horrible experience today while shopping for a new car at Hatfield. I accompanied my father, who was considering buying a new Impala at Hatfield. My father told the sales manager that he wanted time to think about the offer that had been made to us. At that point, the sales manager became extremely rude and aggressive (more rude than any person I have ever dealt with at a car dealership). I told the sales manager, "If we choose to buy, we will buy. If we choose not to buy, we won't." He responded, "If I choose to sell to you, I will. If I choose not to sell to you, I won't, and I choose not to sell to you." Those were his exact words. He made it sound as if he thought he was doing us a favor by selling us a car. We left and drove to Sutherland Chevrolet in Nicholasville, where we purchased an Impala. I would never return to Hatfield if my life depended on it. More

Do not trust this dealer While shopping online for a specific vehicle I learned they had the car I wanted and a good price with more features than I needed. It sounded too goo While shopping online for a specific vehicle I learned they had the car I wanted and a good price with more features than I needed. It sounded too good to be true. I contacted them by email then they called me. On the phone we agreed to purchase the car and I placed a deposit of $500. I advised them I would drive my trade-in the 260 miles from my location the next day. I told this to Charles on the phone the day before I traveled and sent an email to the Internet Sales department saying I would be there after noon. My wife and I drove to Lexington and when we were half way there my cell phone rang. It was Mr. Lee from Rod Hatfield telling me they had sent my car to a dealer in Florida. Needless to say I WAS ANGRY. I had gotten up early. Driven 120 miles. Turned around and driven 120 miles home and wasted a half tank of gas. Do Not Trust Anything These People Say. They are so disorganized. One department does not communicate with the others. They tried to switch me to another car or get the car I wanted from another dealer. I was so mad and disappointed I did not want anything to do with them ever. More

so bad worst things Went here around 8 months ago and had them inspect the car for maintenance, had a bad experience initially and already commented on that before. Just Went here around 8 months ago and had them inspect the car for maintenance, had a bad experience initially and already commented on that before. Just recently had oil changed at another facility and they found extreme case of mold on my air conditioning filter, the guy who changed it told me it had to have been like that for at least 2 years due to the amount of mold build up. So beware of this place again, still finding problems they overlooked when they were supposed to have done maintenance on my car around 8 months ago. More

bad experience I would like to be able to give a star lower than one for the service I received here this morning. If you want to waste money and time, this is the p I would like to be able to give a star lower than one for the service I received here this morning. If you want to waste money and time, this is the perfect spot for that. I called them two weeks ago to schedule an appointment for an oil change and maintenance, they told me the price was less than $30. After going to my appointment I received a bill for over $50 for an oil change and "maintenance". The maintenance report showed the car has no problems, although my car has been diagnosed at other companies with major problems (alternator going bad, two parts going bad under both front tires, front brakes need to be changed). Not to mention that the front light was not working during the time of the inspection, they did not even report the bad light on the maintenance report. When I brought this up to customer service manager today, he obviously did not care about my concerns simply stating "I'll take care of it". I am not sure how he was going to take care of it as he did nothing for while I was there today and did not provide me with any further instructions regarding the situation. Very poor customer service, If anyone wants any additional information about this to support my claims feel free to email me, I have my report from this company today and I have reports when I had the tires changed around a year ago when they noticed the broken parts under both front tires. The parts were not changed, yet this failed to flag on the maintenance report today. More

Sales team Awesome service! Sales person was Zachary Hall and would recommend him to anyone!!! I originally went somewhere else was not happy. This dealership Awesome service! Sales person was Zachary Hall and would recommend him to anyone!!! I originally went somewhere else was not happy. This dealership did what I asked and I drove off in a new camaro. More