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Rod Hatfield Chevrolet, LLC

Lexington, KY

Overview
Reviews
Vehicles
4.2
338 Reviews
Nestled in Lexington, Rod Hatfield Chevrolet is your partner in every drive, from browsing standout models like the 2025 Silverado 1500, 2025 Tahoe, and 2026 Equinox to keeping your vehicle road-ready for years to come. Whether you’re hiking the trails of Raven Run or soaking in the equine charm of Kentucky Horse Park, our team is dedicated to elevating your Central Kentucky adventures. Stop by today to experience how our vehicles—crafted for power, comfort, and style—can bring the Bluegrass to life.
Contact Dealership

232 W New Circle Rd

Lexington, KY

40505

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Showing 338 reviews

June 27, 2026

Shawn was very helpful, nice, worked wonderful with us. Very knowledgeable on vehicle. Thank you. More

by georgebrewer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn
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June 26, 2026

The service was great. I was taken care of quickly and kept informed. I w More

by JEFF.POWELL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Jun 26, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for the great feedback! We’re glad everything was taken care of quickly and that communication was clear throughout the visit. We appreciate the trust and look forward to helping again next time.

June 24, 2026

Great to work with, appreciate helping us find the right vehicles for our family. Thanks for all the help. More

by rsiskie93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean, Fred
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Jun 26, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for the kind words! We’re glad everything went smoothly and that Sean was able to help find the right vehicles for your family. It was a pleasure working together, and we truly appreciate the trust.

June 20, 2026

Very rude and disrespectful, jamale is only nice person in the service department, wish I could take service elsewhere. More

by PARMANDARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamale
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Jun 26, 2026 -

Rod Hatfield Chevrolet, LLC responded

We’re sorry to hear this was your experience, as it doesn’t reflect the level of service we aim to provide. We do appreciate the kind words about Jamale—he takes pride in helping our customers. Concerns like this are taken seriously, and we’d welcome the opportunity to learn more about what happened and address it directly. Please reach out to us so we can look into this further.

June 19, 2026

It was done in a timely fashion I just wish they would’ve explained more to my wife about what they were doing that day More

by ROYSE_27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Jun 26, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for the feedback. We’re glad to hear the work was completed in a timely manner, and we appreciate the note about communication. Making sure everything is clearly explained is important to us, and we’ll use this as an opportunity to improve.

June 10, 2026

Great, friendly service! Loved the atmosphere of the service center, it was so clean and very timely! More

by PTNGBILLUPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Alec, Wes
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Jun 26, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for the great feedback! We’re glad the visit was timely and that the service center left a good impression. Wes and John will appreciate the kind words—we look forward to helping again next time.

June 09, 2026

Short wait and all issues were resolved. They made getting oil changed easy. Stellar performance More

by dianadawnrichardson80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
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Jun 26, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for the great feedback! We’re glad everything was handled quickly and that the visit was easy. Jamele will appreciate the kind words—stellar performance means a lot to us.

June 06, 2026

Services on my vehicle were to be completed within 5days however it took 3wks. The Service Dept provided NO updates on delays and I had to call them asking for updates. More

by JCCLICKNER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall
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Jun 26, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for the feedback. We understand how frustrating delays and lack of communication can be, and that’s not the experience we aim to provide. While some repairs can take longer than expected, better updates should have been provided along the way. This will be shared with our team as an opportunity to improve.

June 06, 2026

Service department people are rudd and very unprofessional. Will not buy from Hatfield again! I will probably buy a Ford or Dodge next time but not from any of your dealerships! More

by jerry@booneplumbingllc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any names
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Jun 26, 2026 -

Rod Hatfield Chevrolet, LLC responded

We strongly disagree with this characterization, as it does not reflect the standards we hold our team to on a daily basis. Professionalism and respect are expectations in our service department, and behavior like what’s described is not consistent with how we operate. If there’s a specific situation behind this feedback, we’re willing to review it directly. Otherwise, we stand behind the service our team provides.

Jun 27, 2026 -

jerry@booneplumbingllc.com responded

Your reply proves that you are in the wrong! Your customers don’t mean anything to you when you just call them a liar! I stand by my original comments! Its very telling about your company when you blow off criticism and you are feel righteous above any criticism.

June 04, 2026

Total professionalism starting with our salesman to the finance team. We have bought several cars/ trucks from Rod Hatfield and have always been satisfied. We are returning customers and surely to be agai More

by pamgreen59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman was Wes and Finance was Alec ...thanks guys!!!
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