Rod Hatfield Chevrolet, LLC

Took 9 weeks to replace a shifter cable and charged $1250. We had to constantly call to get info and updates. Dealership was less than forthcoming. Neither manager, Rylan or Shane did what they said to $1250. We had to constantly call to get info and updates. Dealership was less than forthcoming. Neither manager, Rylan or Shane did what they said to reach out to us. When I picked up the car they didn’t even bother to put the center console back together. This dealership has the worst service department I have dealt with in Lexington. They could care less about customer service or the work they do. More

In the past 25 years I’ve bought 3 cars from Ron Hatfield my cars and experiences have all been exceptional !!! my cars and experiences have all been exceptional !!! More

If you own a Chevrolet Volt with the Shift to Park issue, do not bring it to this dealership. They will not follow the service bulletin for the issue and will try to make you pay for the service out of pocke do not bring it to this dealership. They will not follow the service bulletin for the issue and will try to make you pay for the service out of pocket instead of under the Voltec warranty. I unfortunately brought my car in for the issue since I thought there was no way they couldn't screw this up. After 3 weeks of misinformation and having to educate their staff, they still refused to follow the service bulletin. I then was forced to pay the diagnostic fee and do the warranty service myself. It only took 30 minutes and $20 but I no longer had the issue or the code they used as justification to avoid doing the correct repair. The level of service provided raises either incompetence or ethical concerns since 5 minutes of inspection would have verified my issue correctly. On top of all this, when I dropped my car off for repair, I notified Brian that my tire had a slow leak and needed patched. Nothing was noted in the service order about the leak. After the service department manager again provided more misinformation to me about my issue, they had to then go put air into the tire in order to drive over to me. After 2 bad experiences in a row with this dealership and warranty repairs, I've decided I no longer want to own a car that requires this dealership to provide warranty repairs on and we've moved on. More

DO NOT go here to get your car serviced for any reason. While the people there are decent blue-collar workers. They DO NOT know how to diagnose or fix cars at all. Please avoid this place at all costs. You While the people there are decent blue-collar workers. They DO NOT know how to diagnose or fix cars at all. Please avoid this place at all costs. You will be disappointed if you let them work on your vehicle. Find another place. I learned the hard way. Never again! More

While traveling through Kentucky pulling a fifth wheel RV with a Silverado HD 2500, the engine started missing and gave an emissions error warning. I called Rod Hatfield explaining the issue and got an immed with a Silverado HD 2500, the engine started missing and gave an emissions error warning. I called Rod Hatfield explaining the issue and got an immediate service appointment. Upon arrival, I was met by Shane Mullins (service advisor) who worked to get my vehicle issue quickly diagnosed. They were then able to replace a fuel injector and get me back on the road in less than 4 hours under warranty. Very impressed with Rod Hatfield Chevrolet and Shane Mullins for a job well done. More

My wife and I have been very fortunate to be working with Brian in the service department. The issue with our car was extensive, but Brian kept us informed on a regular basis what was required to get the car Brian in the service department. The issue with our car was extensive, but Brian kept us informed on a regular basis what was required to get the car repaired. He also played a critical part in getting the company we had our extended service contract with to cover and pay what was agreed upon in the repair quote. We are extremely appreciative for his help throughout this process. More

Sales experience was a mess. Salesman left before done to go to another dealership, we were told the dealership would cover our taxes due on our trade ins. Normally that’s not pa Salesman left before done to go to another dealership, we were told the dealership would cover our taxes due on our trade ins. Normally that’s not part of a deal and we were ecstatic that they were willing to do that for us. Now 45 days later they say they won’t and have stated they have no recollection of that being promised. Dealer will make promises just to get you to sign and then ignore their promises. Go to Dan Cummins or any other dealership. They do not care if you worked there, bought 2 brand new cars at once there, ordered accessories there. They completely ignore you once a sale is completed. I wouldn’t send my worst enemy to deal with them. This is our 8th new car purchase and I have never been as insulted and rudely treated as I have here. More

The sales rep DJ at Rob Hatfield was helpful and kind. He answered all my questions. He wasn’t pushy, and I respect that. I would recommend DJ to help anyone purchase a New car on the lot. He answered all my questions. He wasn’t pushy, and I respect that. I would recommend DJ to help anyone purchase a New car on the lot. More

Took vehicle in for an oil change. The mechanic left oil and scratches on my fender. Left oily hand prints on driver door panel. Very unprofessional. Will not return to this dealer ser The mechanic left oil and scratches on my fender. Left oily hand prints on driver door panel. Very unprofessional. Will not return to this dealer service department for service. More

Dylan Howard was very friendly and helpful, while also being transparent throughout the process. One of the best car buying experiences I've ever had. being transparent throughout the process. One of the best car buying experiences I've ever had. More